HH 101 EXCELLENT HOSPITALITY AND CUSTOMER SERVICE REFLECTIVE JOURNAL 2

REFLECTIVE JOURNAL 2: COURTEOUS AND COOPERATIVE ATTITUDE WITH GUEST

Notes:
Writing your Reflective Learning Journal Students work in group to do some activity on practise for smile and thank to guest. Besides that fulfil guest needs In each journal entry, you might therefore want to write down your reaction, comment, personal feelings, and suggestion to each of these teaching and learning activities. For example, you can start by thinking: How to start conversation with guest? How to greet guestn pleasantly? How to extend smile and thank guest or customer appropriately? Describe correct and polite behaviour (etiquette) in all settings that deal with customers.

This piece of writing should be highly unstructured, therefore its important that the guided questions provided should be very open-ended, so that allow students to carry deep thinking on course-related issues Only a few guided questions will do, otherwise, students will be overwhelmed and divert all their energy in attempting all the questions instead of taking a quality reflection on their learning

PTSS/JHPWATI/HH101/RJ2/JUNE2011