1.

All goals should be smart goals wherein SMART stands for :

a) Specific, Manageable, Agreed Upon, Realistic, Time Frame
b) Specific, Measurable, Agreed Upon, Realistic, Testable
c) Specific, Measurable, Agreed Upon, Realistic, Time Frame
d) Specific, Manageable, Agreed Upon, Realistic, Testable

2. An example of cost models is

a)SLIM Model b)COCOMO c) Function Points d) both b & c

3. WBS is created during the proposal stage.

a) True b) False

4. The advantage of the developers test team approach is it minimizes the cost of the
test team.
a) True b) False

5. The ---- and ----- channels impact the importance of the verbal channel.
a) body, graphic b) vocal, Information c) vocal, graphic d) None of the above

6. ---- type of listening is normally done in fact gathering.

a) Discriminative b) Critical c) Comprehensive d) Therapeutic

7. Conflict resolution using -- is a win - win situation.

a) Smoothing b)Problem Solving c)Compromise d) None of the above

8. Which of the budgeting techniques is used at the initial stages of the project
a)Top down b)bottom up c) Expert judgment d)both a&b

9. --- models demonstrate the relationship over time between two or more
parameters of effort, duration, or resource.
a) Cost Model b)Function Point Model c) COCOMOII Model d)Constraint Model

10. Most important skill possessed by a supervisor is

a) Leadership b) Communication c)Mentoring d)Motivation

11. Research shows that complaints must be resolved within -- minutes.

a) 10 b) 5 c) 4 d )None of the above

12. -- is helping or supporting an individual in a non-supervisory capacity.

a)Motivation b)Mentoring c)Recognition d)None of the above

13. Change management is the primary responsibility of

a)Development staff b)Testing Staff c) Management d) All of the above
 14. The new quality management philosophy encourages managers; the traditional
hierarchical approach to management encourages leadership.
a) True b) False

15. The type of listening in which the tester is performing an analysis of what the
speaker is saying is called:
a) Discriminative listening b) Comprehensive listening c) Therapeutic listening
d) Critical listening e) Appreciative listening
1. c
2. d
3. a
4. a
5. d
6. c
7. b
8. a
9. d
10.b
11.c
12.b
13.a
14.b
15.d