DMS - Customer Care Activity

1. PSF
List : Service  Report  Followup checklist / Status
Report (PSF type = Jobcard)

Entry : Common  Transaction  Customer

Relationship Management (CRM)

Report : Service  Report  Followup Analysis Report

2. CSI
Generate : Service  Transaction  Customer
Satisfaction Index  Generate

Entry : Service  Transaction  Customer

Satisfaction Index  Update

Report : Service  Report  CSI Analysis Report

3. IFC

Entry : Service  Transaction  Customer Feed Back card 

Instant Feedback Card

Report : Service  Report  Instant Feedback Card

4. CLFC

Entry : Service  Transaction  Feed Back card 

Instant Feedback Card

Report : Service  Report  Customer Lounge Feed Back

card
 5. SMR

Generate : Service  Transaction  SMR Letter / List

List : Service  Report  Followup checklist / Status Report

(PSF type = SMR)
Entry: Entry : Common  Transaction  Customer
Relationship Management (CRM)

Report : Service  Report  Service Marketing Report (SMR)

Analysis Report

6. CUSTOMER COMPLAINTS

Pending List: Service  Reports  Customer Complaints

Register and Summary

Complaint Registration: Service  Transaction  Customer

Complaints  Registration

Complaint Closing: Service  Transaction  Customer

Complaints  Generate CCR

7. REPEAT JOB

List: Service  Reports  Repeat Job List / Analysis Report

Entry: Service  Transaction  Job Card  Repeat Job
Analysis
Report: Reports  Repeat Job List / Analysis Report