Standard Chartered Bank Management System (SCBMS)

Course Title: Management Information System (CSC-373) Submitted To:

Mr. Saif-ur-Rehman

Submitted BY: CIIT-MIS-SP08-14

SAAD RIZWAN (Reg# 093) AHSAN NAWAZ KHAN (Reg#060) AZIB ZUBAIR (Reg#045)

ACKNOWLEDGMENTS:
We are thankful to almighty Allah who gave us the strength and potential to complete that task which was assigned to us at the start of this semester, Then we are thankful to our MIS instructor Mr. Saif-ur-rehman whos kind behavior and guidance makes it easy to complete this task. And we are also thankful to all of the managers and the subordinates of Standard Chartered bank who guide us through out the project.

TABLE OF CONTENTS:
CH1: ORGANIZATION INTRODUCTION..........................................................................................4 BACKGROUNG AND INDRODUTION:.................................................................................................4 OVERVIEW:...............................................................................................................................................4 MAIN SERVICES:.....................................................................................................................................4 VISION AND MISSION:...........................................................................................................................5 AREAS OF BUSINESS:............................................................................................................................5 TOTAL OFFICES AT NATIONAL AND INTERNATIONAL LEVEL:............................................6 MAIN OBJECTIVES:................................................................................................................................6 INFORMATION SYSTEM IN STANDARD CHARTERED:...............................................................6 MANGEMENT OVERVIEW:..................................................................................................................7 CH3: ORGANIZATION COMPUTING RESOURCES:.......................................................................8 SOFTWARE RESOURCES:-...................................................................................................................................8 HARDWARE RESOURCES:-..................................................................................................................................8 COMPUTING TYPE:-..........................................................................................................................................8 CH5: ORGANIZATION TRANSACTION PROCESSING SYSTEM:................................................9 TRANSACTION PROCESSING SYSTEM:..................................................................................................................9 PAYROLL TPS..................................................................................................................................................9 CUSTOMER IDENTIFICATION:............................................................................................................................10 EMPLOYEES RECORD :....................................................................................................................................10 REAL TIME BANKING:......................................................................................................................................11 ONLINE COMPLAINS:.......................................................................................................................................11 ADVICES:........................................................................................................................................................12 ACCOUNT OPENING.........................................................................................................................................12 ONLINE ACTIVITY...........................................................................................................................................13 ATM CARD...................................................................................................................................................13 CAR FINANCING..............................................................................................................................................14 CH6: MANAGEMENT INFORMATION SYATEM:..........................................................................15 RELATIONSHIP OF MIS WITH TPS:.................................................................................................................15 CH7: CONCLUSION AND FUTURE WORK:....................................................................................17 CONCLUSION...........................................................................................................................................17 SUGGESTION...........................................................................................................................................17

CH1: Organization Introduction

BACKGROUNG AND INDRODUTION:
The Standard Chartered Group was formed in 1869 through a merger of two banks: The Standard Bank of South Africa founded in 1863, and the Chartered Bank of India, Australia and China, founded in 1853. As its operations came under threat from nationalization programmes in the countries in which it was present in the 1970s, the bank sought expansion in developed countries, particularly the USA. A Standard Chartered Bank (HQ) in Singapore. In Pakistan Standard Chartered merged in Grindlays' operations, making Standard Chartered not only the largest foreign bank in the country, but the only one with branches in all four provinces.

OVERVIEW:
Standard Chartered Bank (Pakistan) Limited is Pakistan's oldest and largest foreign bank with over 150 branches in the country. The history of Standard Chartered in Pakistan dates back to 1863, when the Chartered Bank of India, Australia and China first established its operations in Karachi. In 2006 Standard Chartered Bank acquired Pakistan's Union Bank. On 30 December 2006, Standard Chartered merged Union Bank with its own subsidiary, Standard Chartered Bank (Pakistan), to create Pakistan's sixth largest bank.

MAIN SERVICES:
Consumer Banking: Standard Chartered provide Mortgages, Credit Cards, Personal Loans, Auto Loans, Islamic Banking, and Wealth Management products. In order to maximize customer convenience, they offer 24-hour Phone Banking, eStatements, SMS Banking, ATM Cards and VISA Debit Cards, as well as Online Banking and state of the art branches. Wholesale Banking: Wholesale banking provides Transactional banking, Debt Capital Markets, Corporate Finance, Derivatives & Fx Options, Commodity Finance and deposit products. Islamic Banking: Standard Chartered Saadiq's dedicated Islamic Banking team provides comprehensive international banking services and a wide range of Shariah compliant financial products that are based on Islamic values

VISION AND MISSION:

Vision To be the preferred provider of Islamic financial products in the market. Mission To create exceptional value for our clients, investors and staff; through market leadership in providing innovative Shariah compliant products and solutions, and by adopting and living our core values.

AREAS OF BUSINESS:
Standard Chartered have branches in all the main 25 cities of Pakistan. It has more then 150 branches in Pakistan.

TOTAL OFFICES AT NATIONAL AND INTERNATIONAL LEVEL:

Standard chartered is operating more then 150 branches in about 25 cities of Pakistan.Standard Chartered has a history of over 150 years in banking and operates in many of the world's fastestgrowing markets with an extensive global network of over 1,400 branches (including subsidiaries, associates and joint ventures) in over 50 countries in the Asia Pacific Region, South Asia, the Middle East, Africa, the United Kingdom and the Americas. As one of the world's most international banks, Standard Chartered employs 60,000 people, representing over 90 nationalities, worldwide. This diversity lies at the heart of the Bank's values and supports the Bank's growth as the world increasingly becomes one market.

MAIN OBJECTIVES:
Standard Chartered Bank is an international bank, focused on the established and emerging markets of Asia, Africa, the Middle East and Latin America with an extensive global network of more than 600 offices in over 50 countries. The three principal business groups are Treasury, Consumer Banking and Corporate and Institutional Banking. Their main objective is to offer outstanding value to their customers by providing knowledgeable, efficient and reliable service in a personal, helpful and responsive manner. Central to this service philosophy is the professional consultative approach they take with each customer. By getting to know the customer better, they can identify the customer's needs and match them with quality products which suit their best.

INFORMATION SYSTEM IN STANDARD CHARTERED:

As standard chartered started their business in Pakistan in 2006 so as such there is no Pre-IS era of standard chartered bank in Pakistan. They are using IT since the start of their business in Pakistan. IT creates an evolution in whole world in every business and so in banking system. Now in standard chartered with the help of IS the daily transactions are recorded in branch computers and these branch computers are then connected to the main head office server so in this way they keep their daily process update on daily basis. As Time is money, and due to IS standard chartered bank make thousands of transactions per day. In fact, IS makes whole process much more quick, simple and reliable. Due to IS employees can easily connect with other branches, customer service get improved, online banking emerged and lot of others benefits. Standard Chartered Online is an innovative Online Banking service that you can tailor to suit your precise banking needs. It gives you convenient, round-the-clock banking services ranging from day-to-day account transfer transactions to real-time valuable financial information. Now you can manage your finances anytime, anywhere.

MANGEMENT OVERVIEW:
Organization management chart:

CEO

Executive Directors

Regional Managers

Regional Managers

Regional Managers

Branch Managers

Branch Managers

Branch Managers

Branch Managers

Branch Managers

Branch Managers

CH2:Business process model:

Administration and Management R & D System
Secondary Activities

HRM Workforce Planning System Technology Development Computerized Ordering System Inbound logistics Operations Outbound logistics Sales Services

Organization value Chain

Primary Activities

CH3: Organization computing resources:

Software Resources:Following softwares are used for the functioning of our information system and organization; o Application Software:Following application softwares are used in our organization and functioning of our information system; Microsoft Office NOD32 Anti-Virus Adobe Reader o System Software:Following application softwares are used in our organization and functioning of our information system; Operating System (Windows XP and Linux) for PCs. Windows 2003 server for mainframes.

Hardware Resources:Following hardware resources are required for the functionality of IS and organization: Personal computers Canon Document Scanners HP Printers Networking cards Currency counter Coin counters HP Digital Scanners Dell Mainframes

Computing Type:In Standard chartered bank, they are using client/server network because it is

accessible and the employees easily share the data and this network is cheaper than others and this is easily maintainable and manageable. All the data save in main server or HUB and employees can easily access it. This type of computing system provides an easy access and efficient flow of data, which increase the functionality of organization.

CH5: Organization transaction processing system:

Transaction Processing System:
A Transaction Processing System (TPS) is a type of information system. TPSs collect, store, modify, and retrieve the transactions of an organization. A transaction is an event that generates or modifies data that is eventually stored in an information system. From a technical perspective, a Transaction Processing System (or Transaction Processing Monitor) monitors transaction programs, a special kind of programs. The essence of a transaction program is that it manages data that must be left in a consistent state. TPS in Standard chartered bank: Effective transaction processing system is working in Standard chartered bank that offer enterprise the means to rapidly process transactions to ensure the smooth flow of data and the progression of processes throughout the enterprise.

Payroll TPS
In Standard Chartered payroll TPS is designed to get information and record of the employ and then to calculate his/her annual earning. It get information about the employee from the employees department and from general ledger and send it to payroll TPS from where it links that information with the previous record and prepare a report which is forwarded to management. Management takes notice the LN record of the employees efficiency to work and may declare added bonus or other incentive. This report is checked and approved by the branch manager after which check is issued to the employee. And when that check is cashed, the record is updated in the general ledger as well as the master payroll (HUB).

Employ ee Data Managemen t Reports Check Passes by Manage r

Payroll TPS
General Ledger L

Payroll Master File (HUB)

Check Issued to Employee

General Ledger L

Customer Identification:
In Standard Chartered bank there is their own information management named software Virses is working which is connected to NADRA. So if any new client wants to open an account in the bank the system automatically send a request to NADRA to check and verify the customer ID number. Which helps the management to identify whether he/she is using his original ID card or not.

Input (ID #)

Virses

HUB

NADRA (customer identification)

Management

Employees Record :
All employees are supposed to login when they enter the bank and logout on leaving, by tracing their thumb impressions on biometric device. This device is connected with the HUB which

continuously makes record of their hours spent in the bank. Moreover, the bank has their own setup named LN which makes records of all the transactions made by an employee. This help management to monitor the working efficiency of an employee.

Employe e Job Login

Biometric Device & LN

HUB

Employe e Job Logout

Real time Banking:

In many circumstances the primary factor is speed. For example, when a customer withdraws a sum of money from his or her account the transactions are processed and the account balance updated as soon as possible, allowing both the bank and customer to keep track of funds. The new transaction is send to LN. The LN enters the HUB where the specified file is accessed. The updates are made entered there and finally the update is done. New Transactio Update ns, LN d Updates

HUB

Online Complains:
Standard Chartered bank allows the customer the option of online complains. The customer submits the online complain which is then processed by Customer Service TPS which is linked by management and after the problem identification it is send to the concerned department.

Custome r Queries

Customer Service TPS

Identif y Proble m

Send to Concern ed Dept.

Advices:
As all of the record of the customers are stored in main server (HUB) of Standard Chartered bank, so incase if someone account balance is getting near to zero the system automatically alert the management about that. Then manager take manual action and send him/her the advice (a letter, mail or phone call) to check the account balance. Accou nt Alert Customer Service TPS Manageme nt

HUB

Advices Send to Customer

Account Opening
This TPS is designed for opening a new account in the bank. Input: Give bio data, NIC no., income, city name. Process: Information send to the virses. Output: new account opened in the bank.

Virses

Applica nt

Identificatio n

Customer Service TPS

New A/C Opene d

A/ C De pt.

HUB

Online Activity
Purpose: Transfer funds with the organization. Input: Concerned Branch code, city name, account title, amount & the transaction. Process: The information will send to organization server (HUB). Output: Transfer of fund to the concerned branch. Custom er Customer Service TPS A/C Dept

HUB

Fund Trnsfr to Concern ed Branch

ATM Card
Purpose: Easy with draw of cash. Input: Give bio data, income summary, company name, NIC. Process: NIC no. and bio data send to virses which directly linked to NADRA. If information is correct then it is forward to customer service centre. Output: Issue of credit card.

Virses

Applica nt

Identificatio n

Customer Service TPS

New A/C Opene d

A/ C De pt.

HUB

ATM Issued

Car Financing
Purpose: Leasing a new car. Input: Account title, down payment amount. Process: The information is send to the HUB and verify the account of customer and make the schedule for leasing for the given period of time. Output: Customer can get a new car. HUB

Applica nt

Identificatio n

Customer Service Managers

Issuenc e

A/C , Finan ce Dept.

CH6: Management information syatem:

Relationship of MIS with TPS:
MIS reports and summarizes the organizations basic operations and these reports come from the basic transition processing systems. In case of our organization the TPSs of ATM Cards, Payroll and Customer identification etc. provide the basic information about the organizations activities. These activities are then summarized in the form of reports for the manager so that they can check whether the firm is working properly or not. If there are some flaws then they take control measures to fix those flaws. Transaction processing system Payroll master File
Payroll TPS

Management Information system MIS FILES Payroll data of employee

C.I info master File

Customer Identification TPS

Customer data

Employees Info master file

Employee Record TPS

Employees data Customer Account master File

Real time banking TPS

Customer data Customer Queries master File

Customer service TPS

Customer complains data Customer Master file

ATM Cards TPS

Customer account data

Transaction processing system Customer master file

Advices TPS

Management Information system MIS FILES Advices data

Customer Info Master file

Customer account TPS

Customer data

Customer Master file

Online activity TPS

Customer data

Customer Master file

Car Financing TPS

Customer data

MIS

Reports

Managers

CH7: Conclusion and future work:

CONCLUSION
A management information system is a system or process that provides the information necessary to manage an organization effectively. MIS and the information it generates are generally considered essential components of prudent and reasonable business decisions.
This report discuses all the activities that the Management Information System perform in our selected organization Standard Chartered Bank (Pakistan). The reports starts with the background history of the bank such as when it establish in Pakistan, the branches, pre and post era etc. It explains all the TPS how the transactions are made by the bank, using of these TPS from the new events such as account opening, new allowances etc to the routine work including cash and payments record, updating of records, payroll and the processing of the complaints. These TPS holds all the activities from the manager and employees to the customers. The report discuses the inbound and the outbound logistics and relate all the processes of TPS used in the bank with the MIS, enabling the bank to provide the quality and satisfactory services to their customers. Also includes the inter relations, of all the entities in the database of the bank. ERD diagram represents all these relations.

SUGGESTION
The bank is using the IS very efficiently and increasing its profitability, but still there are many things that should be improved. With the increase in the technology, the bank should made its IS up-to-date for providing best services to their customers and attracting more customers and increasing its productivity. The security of these system should be made. Credit cards system should be improved providing the unique facilities to their customers which the other banks has not yet introduce.