BY ANKITA PATEL

OVERVIEW
What is 6 Sigma? History of 6 Sigma Sigma Level Examples Introduction to Mumbai Dabbawala What is NMTBSA? Performance Level Methods to Improve the Quality of Work Importance of 6 Sigma

WHAT IS 6 SIGMA?

A statistical concept that measures a process in terms of defects at the six sigma level, 3.4% defects per million opportunities A philosophy and a goal : as perfect as practically possible A methodology and a symbol of quality

HISTORY OF 6 SIGMA

The idea of Six Sigma was actually born at Motorola in the 1970s To improve manufacturing processes and eliminate defects 6 Sigma originated with Quality control, TQM, and Zero Defects

SIGMA LEVEL

Sigma Level(Process Capabilities)

Defects per Million Opportunities

2
3 4 5 6

308,537
66807 6210 233 3.4

EXAMPLES OF THE COMPANY FOLLOWING 6 SIGMA

Motorola - Malcolm Baldrige National Quality Award General Electric Honeywell LG Group Wipro And many more Companies

INTRODUCTION TO MUMBAI DABBAWALA

Mumbai Dabbawala also spelled as dabbawalla or dabbawallah; literally meaning person with a box Primary business is collecting the freshly cooked food in lunch boxes from the residences delivering it to their respective workplaces

WHAT IS NMTBSA?
(Nutan Mumbai Tiffin Box Suppliers Association)

History Charitable Trust Avg. Literacy Rate Total Area Coverage Employee Strength Number of Tiffin's Time Taken

: Started in 1880 : Registered in 1956 : 8th Grade Schooling : 60 Kms : 5000 : 2,00,000 Tiffin Boxes : 3 hrs

PERFORMANCE LEVEL

Error Rate : 1 in 16 million transactions

Six Sigma performance (99.999999) Keeps operational level low Keep Capital investment bare minimum

METHODS TO IMPROVE THE QUALITY OF WORK

Discipline :

No Alcohol Drinking during business hours

Wearing White Cap during business hours Carry Identity Cards

Communication skills are very perfect were there is no error

Let us now look at an example of these codes on the Tiffin's to better understand the system and what it all denotes:

Coding
VLP : Vile Parle (Suburb in Mumbai) 9E12 : Code for Dabbawallas at Destination E : Express Towers (Bldg. Name) 12 : Floor No. 3 : Code for Destination station (E.g.. Nariman Point)

IMPORTANCE OF 6 SIGMA

Intense competitive pressures especially from rapid globalization Greater consumer demand for high quality products and services Six Sigma training enabling the business to save millions and put quality products in the hands of Consumers Worldwide

POINTS COVEREDS
What is 6 Sigma? History of 6 Sigma Sigma Level Examples Introduction to Mumbai Dabbawala What is NMTBSA? Performance Level Methods to Improve the Quality of Work Importance of 6 Sigma