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  • Blueprint of Religare

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    Deepti Arora
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    The document outlines the process a customer goes through when opening an account at an organization. It describes the customer arriving at the entrance and interacting with the gatekeeper and receptionist. The customer then meets with an agent or assistant sales manager who provides information about the account opening process and requirements. If satisfied, the customer returns with the required documents and fills out forms with the assistant sales manager. Confirmation of the opened account is then sent to the customer.

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    The document outlines the process a customer goes through when opening an account at an organization. It describes the customer arriving at the entrance and interacting with the gatekeeper and receptionist. The customer then meets with an agent or assistant sales manager who provides information about the account opening process and requirements. If satisfied, the customer returns with the required documents and fills out forms with the assistant sales manager. Confirmation of the opened account is then sent to the customer.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    16 views1 page

    Blueprint of Religare

    Uploaded by

    Deepti Arora
    The document outlines the process a customer goes through when opening an account at an organization. It describes the customer arriving at the entrance and interacting with the gatekeeper and receptionist. The customer then meets with an agent or assistant sales manager who provides information about the account opening process and requirements. If satisfied, the customer returns with the required documents and fills out forms with the assistant sales manager. Confirmation of the opened account is then sent to the customer.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    Physical Evidence

    Entrance, Gatekeeper, Entry Register

    Environment of the organization

    Forms, previous records, schemes

    Forms, previous records, schemes

    Customer Action

    Arrival of customer

    (Line of interaction)

    Enquires about the DMATE accounts from

    Customer goes and meets the Agent

    Customer enquires about the process and requirements for opening account from Customer Agent discussion. Agent provides all the information about formalities,

    Customer enquires about the process and requirements for opening account from Customer ASM discussion. ASM provides all the information about formalities, requirements

    Cust ome r goes back

    If satisfied, customer comes back with required documents Meets to ASM and fills forms, and provides all the documents and information needed.

    Confirmation of opening of account is sent to the customer.

    Contact person (Onstage actions)

    Gatekeeper then receptionis t greets to the customer (Help Desk)

    Receptionist asks customer to wait or sends customer to relevant

    Response of receptionis t/office boy/assista nt

    (Line of visibility) Contact person (Backstage actions)

    Receptionist phones to the concerned person (office

    ASM sends the documents for verification

    (Line of internal interaction)

    Support Services

    Data fed by computer operator in the companys Database

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