Chapter 9

Training, Development and Career Management

Human Resource Management, 5E

Learning Objectives
Understand the nature and importance Identify inputs in the programme Explain the process of the programme Understand the implications in training for international assignments

Human Resource Management, 5E

Inputs in T & D
Skills Education Development Ethics Attitudinal changes Decision making skills

Human Resource Management, 5E

Training Process
Needs assessment a. Organisation support b. Organisational analysis c. Task and KSA analysis d. Person analysis

Instructional Objectives

Development of criteria

Training validity

Selection and design of instrumental programs

Transfer validity Intraorganisational validity Use of evaluation models Interorganisational validity

Training

Human Resource Management, 5E

Training Process
Needs assessment Deciding on objectives of T&D Designing T&D programme Implementation of the programme Evaluation

Human Resource Management, 5E

Needs Assessment
Issues in assessment Benefits from assessment Outcomes of not assessing

Human Resource Management, 5E

Initiatives to Rectify Performance Discrepancy

Performance Discrepancy Yes Is it worth fixing Yes Reward/Punishment Incongruence Yes Change Contingencies Obstacles in the System Yes Remove Obstacles

KSA Deficiency Yes Choose Appropriate Remedy Job Aid Training Practice Change the Job Transfer or Terminate

Inadequate Feedback Yes Provide Proper Feedback

Human Resource Management, 5E

Levels of Training Evaluation

Levels Questions being asked Measures Accidents Quality Productivity Turnover Morale Costs Profits

Result

Is the organisation or unit better because of the training?

Behaviour

Are trainees behaving differently on the job after training? Are they using the skills and knowledge they learnt in training?

Performance Appraisal by superior, peer, client, subordinate Written tests Performance tests Graded simulations

Learning

To what extent do trainees have greater knowledge or skill after the training programme than they did before?

Reaction

Did the trainees like the programme, the trainers, the facilities? Do they think the course was useful? What improvement can they suggest?

Questionnaires

Human Resource Management, 5E

Career Development Initiatives

Career planning workshops Career counselling Monitoring Personal development Career workbooks

Human Resource Management, 5E

Reality Check
Do you find any similarities or dissimilarities between training and orientation (you have read about orientation in the previous chapter)? Make a list.

Human Resource Management, 5E

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Reality Check
Name some companies (apart from Tatas) both Indians as well as foreign that are known for ethical conduct. Recollect interesting anecdotes associated with each of them.

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Reality Check
Have you ever thought about your career planning? What do you want to be 5 year hence, 10 years hence? Did anyone counsel you?

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