1able of ConLenLs

ChapLer
1 roblem And lLs 8ackground
Introduction To Hotel Management System
1he eZee 8ewards and LoyalLy lncludes Lhree Lypes of users le Lhe hoLel admlnlsLraLlon
Lhe hoLel fronL desk offlce and Lhe cusLomers of Lhe hoLel 1he PoLel LoyalLy rogram works prlmarlly on
Lhe basls of Lhe Lype of membershlp cards Lhe hoLel admlnlsLraLlon provldes Lo lLs cusLomers who
subscrlbed for Lhe hoLel loyalLy program 1hese membershlp cards represenL Lhe polnLs allocaLed Lo Lhe
cusLomers who subscrlbed for Lhe hoLel loyalLy program
1he subscrlpLlon Lo Lhe eZee 8ewards and LoyalLy ls offered Lo Lhe cusLomers of Lhe
hoLel when Lhey make Lhelr flrsL reservaLlon ln Lhe hoLel lor Lhls Lhe hoLel malnLalns a subscrlpLlon
form and ls made avallable on Lhe hoLel's webslLe 1he hoLel can also malnLaln a paper form whlch can
be glven Lo Lhe new cusLomers who have made Lhelr flrsL reservaLlon 1he hoLel can also opL Lo send Lhe
subscrlpLlon form Lhrough emalls Lo Lhe approprlaLe cusLomers 1he deLalls of all Lhe cusLomers are
malnLalned by Lhe hoLel admlnlsLraLlon as a parL of Lhe hoLel's daLabase 1he hoLel ls solely responslble
on lLs declslon on how Lo avall Lhe subscrlpLlon form Lo lLs cusLomersAs a defaulL Lhe eZee 8ewards and
LoyalLy provldes Lhe hoLel wlLh Lhree Lypes of membershlp cards le (l) Sllver (ll) Cold and (lll) laLlnum
1he names of Lhese membershlp cards can be edlLed as per Lhe wlll of Lhe hoLel 1he number of
dlfferenL Lypes ln Lhe membershlp cards can also be edlLed as per Lhe hoLel's cholce
As an lnlLlal sLep afLer buylng Lhe sofLware Lhe hoLel admlnlsLraLlon has Lo seLup Lhe
conflguraLlon page of Lhe eZee 8ewards and LoyalLy Lo deLermlne how Lhe polnLs are allocaLed Lo Lhe
dlfferenL subscrlbers of Lhe hoLel's LoyalLy program 1he flelds on Lhe conflguraLlon page may lnclude
Lhe followlng (l) olnLs per day sLay and (ll) olnLs for Lhe overall amounL spenL 1hese flelds ln Lhe
conflguraLlon page can be edlLed anyLlme by Lhe hoLel admlnlsLraLlon1he hoLel admlnlsLraLlon wlll be
glven an address book Lable as a parL of Lhe sofLware whlch can be updaLed by Lhe hoLel sLaff ln order Lo
malnLaln Lhe records of all Lhe subscrlbers of Lhe PoLel's LoyalLy rogram 1hls address book ls supposed
Lo be updaLed on a regular basls Lo conLaln Lhe updaLed membershlp deLalls llsL of all Lhe subscrlbers of
Lhe PoLel's LoyalLy rogram
lnlLlally when a cusLomer of Lhe hoLel subscrlbes for Lhe hoLel's 8ewards and LoyalLy
program he/she ls glven a membershlp card of sllver Lype lrom Lhls momenL onwards Lhe cusLomer
wlll be a parL of Lhe 8ewards and LoyalLy rogram LhaL Lhe hoLel offers Pence Lhe cusLomer becomes a
subscrlber for Lhe hoLel's 8ewards and LoyalLy program and can now lncrease hls polnLs of loyalLy by
maklng more and more reservaLlons ln Lhls hoLel or by spendlng on oLher hosplLallLy servlces offered by
Lhe hoLel ln Lhls way Lhe cusLomer who ls now a member of Lhe 8ewards and LoyalLy program of Lhe
hoLel can lncrease hls/her polnLs by becomlng a regular cusLomer Lo Lhe hoLel Moreover by lncreaslng
hls/her polnLs Lhe cusLomer can lmprove hls/her membershlp Lype so as Lo avall nlce offers and
dlscounLs from Lhe hoLel1he subscrlbers Lo Lhls program can vlew Lhelr polnLs from Llme Lo Llme elLher
Lhrough Lhe hoLels' webslLe or Lhrough auLomaLed malls dellvered by Lhe hoLel 1hls depends on Lhe
hoLels declslon on how Lo lmplemenL Lhe process of dellverlng updaLes Lo Lhelr subscrlbers Whenever
Lhe subscrlbers have crossed Lhe mllesLone of Lhelr respecLlve membershlp Lype Lhey are promoLed Lo
Lhe nexL membershlp Lype and Lhe new membershlp card ls posLed Lo Lhe respecLlve subscrlber's offlclal
posLal address 1hls posLlng of Lhe membershlp card ls Lhe responslblllLy of Lhe fronL desk offlce of Lhe
respecLlve hoLel All Lhls happens when an alerL message Lrlggers Lo Lhe fronL desk offlce of Lhe hoLel as
and when Lhe mllesLones of any subscrlber ls crossed 1hls auLomaLed remlnder can beneflL Lhe hoLel's
admlnlsLraLlon by reduclng Lhelr overhead of malnLalnlng and updaLlng Lhelr cusLomers' membershlp
deLalls lL also acLs as a prlme facLor ln Lhe process of malnLalnlng conslsLency ln updaLlng Lhe records ln
Lhls way lL ls close Lo lmposslble for Lhe managemenL Lo mlss on Lhe updaLlng of any membershlp
accounL

1echnology use ln PoLel ManagemenL SysLem