Better Business Bureau of Newfoundland & Labrador

SAMPLE LETTER OF COMPLAINT

Your Name Mailing Address l Code City, Province, Posta Date n, if available Name of Contact Perso Title, if available ct person Company Name n, if you have no conta er Complaint Divisio Consum Street Address l Code City, Province, Posta : Dear (Contact Person) , if applicable) uct with serial or Re: (account number d) a (name of the prod rented, or had repaire leased, On (date), I (bought, (location). service performed) at s inadeodel number or m well (or the service wa ice) has not performed does not product (or serv example, the product Unfortunately, your ain the problem: for nt, someted because (expl lled the wrong amou quate). I am disappoin ed correctly, I was bi rvice was not perform time of sale). work properly, the se s misrepresented at the disclosed clearly or wa would like -thing was not e specific action you s (do not preciate your (state th , I would ap ple) Enclosed are copie To resolve the problem or exchange, for exam eques, , cancelled ch card credit, repair guarantees, warranties money back, charge rds (include receipts, reco ments). send originals) of my rs, and any other docu it: odel and serial numbe it until (set a time lim contracts, m y problem, and will wa to m otection agency reply and resolution lp from a consumer pr I look forward to your nt) before seeking he hone at ys is sufficie e address or by telep usually 10 working da contact me at the abov s Bureau. Please or the Better Busines s). number with area code (home and/or office Sincerely, Your name Enclosure(s)

360 Topsail Road, Suite 301, St. Johns, NL A1E 2B6 Telephone (709) 364-2222 / 2363 Facsimile (709) 364-2255 Toll free (outside St. Johns) 1-877-663-2363 info@bbbnl.org www.bbbnl.org www.bbbonline.org