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July 11, 2011 Deenyze Hilajos 65 St. Therese Street New York, USA 3083 Dear Mr. Hilajos, Good day. We are writing to acknowledge the order that you sent us the other day. We are confirming your orders. We have received your order for the following merchandise: -Thirty pairs of fashion boots at $80.00 per pair -Fifty pieces of signature sun glasses at $100.00 each -Sixty pieces of assorted ladies tees at $50.00 each. Total amount of the order: $10,400.00. Please note that we will be adding an extra $50 for the shipping fee. Your orders will arrive on June 1, 2010. Please feel free to contact us if there are clarifications regarding your order. You can reach us at 938-2323. Thank you very much for your continued patronage. We are looking forward to serving you again. Sincerely, JennaCurke Branch Manager Curkes Fashion Merchandise

Letter Of Cancellation (order) Mr. Drexle Paclibar 2211 11th Ave E, North St. Paul, MN, United States (651) 770-5570 Dear Mr. Paclibar: On a very sad note, I need to cancel my reservation for the three day package starting 27 April 2008. I am busy with my office project and would not be able to go for a holiday. The clients want the project to be completed early and therefore the entire schedule has collapsed. The work related pressure has made me postpone my vacation plans. I have put them on hold for some time. I regret the cancellation as I needed a break from the stressful professional life. I hope you can refund the advances paid to you. I apologize for the trouble. I will get back to you once I have leisure time. I m very much interested in your holiday package and will avail it once, I'm free from my busy work schedule. Thanks for your services and co-operation. I will give you a call to confirm my reservations when I will be free from my official duties in a fortnight. Yours sincerely Brian Holding


Date: _

To: _ (Applicant)

We appreciate your interest in being employed by our firm. We regret to inform you, however, that the available position(s) has been filled, and we cannot give your application further consideration at the present time. Your application will be kept on file for future reference should an opening arise.
I was very pleased to receive your telephone call on Monday, notifying me of the hiring committee's decision to offer me a summer clerkship at your firm. As we discussed, I will be deferring a final decision on employment until on-campus interviewing is completed. I am most flattered by the firm's offer and believe that if I do remain in Miami, I could not find a more congenial and stimulating group of colleagues with whom to work. I appreciate your interest in me for the position we discussed last week. I am still very interested in the possibility of working with you. However, in view of the fact that I am considering other possibilities at this time, I am not prepared to make a final commitment. Understanding your firm's time constraints, I will communicate my final decision by the end of this month.

Very truly,

Lisa Scott Letter of Cancelation (Appointment) Finance Executive Apple Software Limited 13476 Washington Boulevard, Marina Del Rey, CA, United States (310) 821-4967

Dear Lisa, I am sorry to cancel my appointment on December 20, at 10.30 am slated at your corporate office as I am going out of station for personal reasons. I understand this meeting was of great importance for future projects of both the companies. I will reschedule the appointment once I m back in the town. My secretary will contact your office and fix up a new appointment. My mother is suffering from cardiac problems for quite a long time. The doctor has advised her to undergo an urgent heart surgery in Texas. The surgery is scheduled tomorrow. I am moving to Texas today evening to be with her during surgery and post surgery. I am taking a ten day break from all my official commitments. I will be in the town after December 26. I will fix all my meetings and appointments after my arrival. I decided to go to Texas this very morning, so I'm writing this letter to inform you. I hope this will not disturb your schedule. Sorry for inconvenience. I look forward to meet you in person for the appointment which I will reschedule and my office will let you know the time, date and venue in advance.

Yours truly,

Customer Service Cool Sports, LLC 8423 Green Terrace Road Asterville, WA 65435 Letter of Complaint Dear Sir or Madam: I have recently ordered a new pair of soccer cleats (item #6542951) from your website on June 21. I received the order on June 26. Unfortunately, when I opened it I saw that the cleats were used. The cleats had dirt all over it and there was a small tear in front of the part where the left toe would go. My order number is AF26168156. To resolve the problem, I would like you to credit my account for the amount charged for my cleats, I have already went out and bought a new pair of cleats at my local sporting goods store so sending another would result in me having two pairs of the same cleats. Than you for taking the time to read this letter. I have been a satisfied customer of your company for many years and this is the first time I have encountered a problem. If you need to contact me, you can reach me at (555) 555-5555. Sincerely, Signature Ken Thomas

Verbal complaint acknowledgment letter [Internal complaints procedure must be enclosed] [Enter Name] [Enter House Number] [Enter Street Name] [Enter Town/City] [Enter County] [Enter Post Code] [Enter Date] Dear [name] [Enter reference number if applicable] Further to your telephone call of [date] I am sorry to hear that you have been dissatisfied with the service we have provided. To enable us to deal with your complaint as swiftly as possible, and to ensure that our understanding of your complaint is correct, please contact me if the summary of your complaint detailed below is incorrect. [Summarise the complaint to show understanding of the issues involved, and where applicable, resolution sought]. Our next steps I can confirm that we will be conducting a thorough investigation into your concerns and, once this has been completed, we will write to you again. Please find enclosed a copy of our internal Complaints Procedure for your information. Please take time to read this as it explains how we will deal with your complaint and when we will contact you again. In the mean time, if you have any queries, please do not hesitate to contact me. Yours sincerely, [Enter Name of person handling the complaint] [Enter Job title of person handling the complaint] [Enter medium by which they can contact you e.g. direct dial] Enc: [Name of company] Complaints Procedure leaflet