Using Instructional Design and Technology To Leverage Change In An Organization

Rural Agency To Statewide Call Center

5 Reasons Why Change Fails

Belief that announcing the change is the same as implementing it Those being asked to change are not involved No compelling vision or business case Organizational systems arent aligned with the change People are not enabled or encouraged to build new skills

Change Is Unsettling
It is not that I am so afraid of the way things are going to be, or so in love with the way things are now, it is the period in between that is unsettling. It is like Linus when his blanket is in the dryer, or a trapeze artist between trapezes there just isnt anything to hold onto.: Author Unknown

The Plan To Change A Rural Insurance Office Into A Statewide Call Center

Overcome real and perceived knowledge and performance gaps by developing and providing instruction and training Build early small successes into later bigger successes, thereby improving everyones confidence Provide technology resources to support the change

Seek to create change in your life, not because something is wrong, but because it no longer makes an accurate statement of who you are. Dr. Bill Crawford