CHAPTR- 01 INTRODUCTION TO MANAGEMENT AND ORGANIZATION Who Are Managers? Explain how managers differ from non-managerial employees.

. Describe how to classify managers in organizations. Managers coordinate and oversee the work of other people so that organizational goals can be accomplished. Non-managerial employees work directly on a job or task and have no one reporting to them. In traditionally-structured organizations, managers can be firstline, middle, or top. (See Exhibit 1-1.) In other more loosely configured organizations, the managers may not be as readily identifiable. But someone must fulfill that role of coordinating and overseeing the work of others. What Is Management? Define management. Explain why efficiency and effectiveness are important to management. Management involves coordinating and overseeing the efficient and effective completion of others work activities. Efficiency means doing things right; effectiveness means doing the right things. (See Exhibit 1-2.) What Do Managers Do? Describe the four functions of management. Explain Mintzbergs managerial roles. Describe Katzs three managerial skills and how the importance of these skills changes depending on managerial level. Discuss the changes that are impacting managers jobs. Explain why customer service and innovation are important to the managers job. According to the functions approach, managers plan, organize, lead, and control. (See Exhibit 1-3.) According to the roles approach, managers engage in specific categories of behavior as they play interpersonal roles, decisional roles, and decisional roles. (See