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Ty theo mc tiu
p dng phng php
QC
p dng trong cng vic p dng trong cng vic
2
p dng QC trong NH p dng QC trong NH
Phng php
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D
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Cc bc
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7
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7
d
n
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c
i
Phn lp
Biu Pareto
Bn c tnh n.n
Phiu kim tra
Biu ct
th gy
Phn ri
Biu quan h
Biu cng loi
Biu Matrix
Phng php phn
tch Matrix
CchPDPC
7Arrow Diagram
Biu chnh n
P
h
n
t
c
h
t
h
c
t
y l phng php
QC theo lp J c
o to v p dng
trong Honda
ay l phng php
p dng khi c nhiu
thng tin phc tp
3
QC
Cch p dng cc cng c QC
1. Biu Paretor
O O O
2. Biu c tnh, nguy n nhn
O
O
3. Phiu kim tra
O O
O O O
4. Biu ct
O O
O O
5. Biu
O O O
6. S phn b
O
O O
7. Biu qun l
O
O O O
1. Biu quan h
O
2. S quan h
O
3. S hthng (s cy)
4. S ma trn
5. Phn tch d liu ma trn
6. PDPC
7. Biu mi t n
n
g
c
Q
C
m
i
7
c
n
g
c
Q
C
Chn
ti, Nhn
bit, vn
Phn tch
nguy n
nhn
t mc
ti u
Nhn bit
hin tr ng
Lp k
ho ch
- a ra i
s ch
X c nhn
hiu qu
Bin
ph png n
chn
4
Biu Pareto Biu Pareto
im chnh im chnh
Ch quan trng th t mu,gch xo cho c bic hn
Bin thm nhng ghi ch gii thch
Nh thm tng s (n) v thi gian
Biu Pareto ca
Ngay 20 thang 1 nam 1998
950 tu 10 thang 9 den 10 thang 12
Khong de khoan cach
Nho bien dau de Nho bien dau de
cai khacdu co lon
nhung van de ben phai
Ghi vao ty le de de
hieu
Nho bien tong so (n)
va thoi gian
Con so cua truc dung
la tong so thong ke
Dung quen ghi duong
tong hop cua dieu muc 1
Con so cua truc dung
la 100% cung dung
chieu cao cua tong so
Cch vit Cch vit
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v
u
,
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v
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c
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c
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u
m
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c
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S ly diu mc no
a ra xc tin nhanh
5
Biu c tnh Biu c tnh
im chnh im chnh
Nu c nhiu th chia lam 2 t,v gii thch d hiu ni dung
Vng trn nguyn nhn v lm r rng
Nu nguyn nhn c s th t th ghi s vo
Cch vit Cch vit
Biu c tnh
Ngay 6 thang 3 nam 1988
nguoi lap:Kurata
Xuc tien van de
Nhiet do
thap
cao
Ghi dau de
Ket qua dac tinh duoc
ghi trong khun,
-cach cu the
-cach tim nguyen nhan
Khong co thi gio de noi
chuyen
Dung quen mui ten Dung quen mui ten
Se thay cu the hon
neu co bieu do de
thay
Bieu hien nguyen nhan co the (gom co chu tu
va tinh tu)
Nhiet do cao
Khong ghi nhung gi khong ro rang
phai theo nguyen tac 3 hien
Co nhieu nguyen nhan nho
de giai thich nguyen nhan
chinh
Xuong nay to nhut
6080thi de thay
Ghi vao con so thi de
giai thich
Lam mot vong de chi
su quan trong
Xuong lon loi 4 den 6 cai
Bit r nguyn nhn
quan trong phn tch
6
Phiu kim tra Phiu kim tra
im chnh im chnh
Nhn mnh ch no mun a ra
Nu cho xem t u n cui kh xem th ta c th tm tc gn
Sp xp li th t xem d dng
Cch vit Cch vit
Phiu kim tra sn phm km
Ngay 6 thang 4 nam 1986
nguoi lap:Ieta (2/5) Bo phan
Neu ro van de,lam theo muc tieu
Ghi ro thoi gian thong ke
Ghi day du,tuy nhien co the cat dut de cho de xem
-co the nhan manh phan con lai
-cho thay ro rang diem kiem tra,tong cong
Sap xep thu tu
nhung de muc kiem
tra theo thu tu(cong
doan,cong viec,thoi
gian)theo tung lop
phong khi xu dung
phan tich theo lop
Lap sang cot de tong cong,
trung binh..
May
Tong so hu Thu hai
tong
No
No
Tong
so
70
119
189
cong
189
189
26
34
10
27
54
28
11 17
26
17 9
32
19
Thu bay
Cho bi hu
Hinh th
day
mong
Hinh th
day
mong
cong
Tong co
1
28
Ky hieu la
duoc xu dung
kim tra thc ti
ni dung dc ghi vao
7
Biu ct Biu ct
im chnh im chnh
Nhn mnh im a ra Nu c th t,th theo th t
Bin to r rng con s, ng quan trongCha c th t,theo th t to
Gii thch r rng trc ng,nm Cui cng nhng ci khc
Cch vit Cch vit
Biu thit b trc trc
10
20
30
0
(lan)
n98, tu 1 1 den 2
thang 3
Theo thu tu thay doi dua
tren thoi gian, neu khong
se dua tren thu tu so luong
to.
ngay8 thang 2
nam1988
phu trach:Kichiri
S
o
t
r
u
c
t
r
a
c
Khoan cach bang phan nua cot
Nho bien so 0
Thiet bi
Giai thich cot nam phia
duoi
Thoi gian thong ke
Dung quen bien tua de
Nhung cai khac o
cot cuoi cung
Giai thich o ben
ngoai con so
Don vi o tren con
so
So snh s lng
qua Biu
Cai
khac
8
cho thy r th ct to
iu th gy
th gy th gy
im chnh im chnh
im gy thy rt r
ng gy ln v trung thc
Con s trung bnh nu da vo phi bin c mu v r
Cch vit Cch vit
th sn xut sn phm
1
0
11thang
100
200
300
0
(chiec)
208
5 6 8 9
3.
4
3.
2
0
Ct c ct bt
0
Ghi ro thoi gian va nguoi lap Ghi ro thoi gian va nguoi lap
Khoan cach la boi so cua so do
Ghi tong so kiem tra(n)
so trung binh(x) so trung
binh khac biet(v.v
so kiem tra tu 50 den 200
Cch vit Cch vit
.`
`
D
o
s
o
S
o
q
u
i
d
i
n
h
c
a
o
n
h
u
t
.
.. . .`
. .
n100
176m
m
S
o
q
u
i
d
i
n
h
t
h
a
p
n
h
u
t
so
Ghi duong trung binh Ghi duong trung binh
Ghi so dac tinh,don vi Ghi so dac tinh,don vi
Cho mau vao cot Cho mau vao cot
ngoai qui dinh ngoai qui dinh
cho de thay cho de thay
Nho ghi so 0
Ghi so dac tinh,so don vi Ghi so dac tinh,so don vi
n
d
Nguyen nhan
Nguyen nhan
Nguyen nhan
Nguyen nhan
Nguyen nhan
Nguyen nhan
Ngyen nhan Ngyuen nhan
13
Kim tra kt qu Kim tra kt qu
Phng nga v tiu Phng nga v tiu
chun ha chun ha
Khng cho xy ra ln th nh
iu mc
Noi dung
cai tien
nh hng
Xc tin trong Xc tin trong
tng lai tng lai
Cn li
hin tng
S p
dng vo
NH
Vn
Thng hiu mc tiu ni dung Thng hiu mc tiu ni dung
tng bc ca QC tng bc ca QC
p dng theo tng trng hp p dng theo tng trng hp
14
Biu trn Biu trn
im chnh im chnh
Vng trn ngoi bng 3 vng pha trong3Sn im no c chn
Ghi t l v tn 4ng qun con s tng th.
Cch vit Cch vit
T l v iu mc v vn
Vong ngoai bang 3
vong trong se can doi
n520
Chat
luong
33
Chi
phi
25
Luong
san xuat
13
An toan
8
Cai
khac
21
Ngay 4 thang 4 nam1988
lap: Anamino
Bien con so tong
quat
Bien ty le vao tung
phan
Phan theo thu tu to tu ben
phai
Can ban la duong thang
cua vong tron
Du ty le co lon di nua
Thng k c chia
u theo thng k
15
Biu rada Biu rada
im chnh im chnh
ng phi r v to
Chia ng u tng im mc
Khi a mt thng s vo phi chia r rng
Cch vit Cch vit
Kt qu hot ng NH
Ngay:4 thang]4 nam1988
Nguoi lap:Anamino
Giup do cua cap
tren
Bien muc do
Duoc kinh nghiem
Hop luc
Trach
nhiem
Y chi ban
be
Vui ve khi hop
Y muon
tiep tuc
Tong ket dieu
muc lien quan
Chia dong deu tung
phan
Khong co
doi hoi
Nguoi xuc tien
khong can
Chua lam ro
Khong co huan
luyen
Da biet
Cha chun b xc tin vng QC Cha chun b xc tin vng QC
Cha cn thit Cha cn thit
Nguoi lap:Okamoto(8/15)
Chua cam thay can Khong co tinh circle
Chua xu dung
Nhan chu
quan
Kho thu nhan
khach quan
37
33
53
23
43
cuakhong lam
bi truc trac nhieu
Thi gio sua dai
San xuat bi tre
Phan nan venhieu
10 20 30 40 50
60
Danh gia ly do chon de tai
diem diem
diem
diem
Neu co do cot thi de thay
Nhan manhdiem
quan trong
Ly quan trng ca
im ng gia trc
ng v nm.
20
Cch Cch
Cch vit Cch vit
Sc nh b
qun th i xe
bat dau
Lien lac nha
Nguoi nha lay the
Nguoi
nha
Dien cho cong ty
bao di tre
Tro ve lay
co
khong
Nguoi nha
co thi gio
lay dum
khong
co
Tro ve lay
Khng Th gi
tr v
c
n cng ty tr
gon
iu kin
Chi d th gi in
thoi
Bit ni th i xe
iu kin
Chi d th gi in
thoi
Bit ni th i xe
v vic b qun th i xe
Process ecisionProgramhart
K hoch quyt
nh qu trnh
Bat dau viet o
tren cao
Gn thi o duoi
n cng ty kp
gon
Gn thi o duoi
D phng nhng g c th
xy ra c th i ph
21
S lm r nguyn nhn thua trn S lm r nguyn nhn thua trn
Cch phn tch nguyn nhn(th d)
Ti sao i
A b thua
Khong ngo banh
cua dich
Thieu chu y
Khong co chi thi
cua nguoi chi dan
Nguoi chi dan
khong luyen
tap day du
Hau het cac cau
thu deu cam
chay xa
Khong cho cau
thu co thi
gio luyen tap
Dau hieu doi trong
ngay hom do
Khong thay dau
hieu
Nguoi o vong
ngoai chay tre
Khong ra
tieng
Y lai, nghi rang
khong thua
Danh trat
Cau thu khong
cham
Khong danh
duoc du co co hoi
Cau thu quen
dem
Cho bong
cho dich
Cho dich chay
du vong
Kt lun Kt lun
11Xem thng i th Xem thng i th
22Ngh n bng chy Ngh n bng chy
22
Mc tiu v qu trnh ca Mc tiu v qu trnh ca
Lm r vn Lm r vn
Van de
Van de-
Van de-
Van de-4
Van de-
Van de-6
Van de-
Van de-
C nhng vn g?
Chn ti Chn ti
Van de-
Van de-
Van de-
Van de-
Van de
Van de
Vande-
Gii quyt vn no
Van de
Ni dung nguyn nhn
Van de-
hin tng
hin tng
hin tng
hin tng
hin tng
Lam g,bao nhiu n lc no?
hin tng
hin tng
hin tng
tructrac
hin tng
Van de
Van de /
khong
Quyt nh mc tiu Quyt nh mc tiu
Lm r thc t Lm r thc t
Van de /
Lp k hoch xc tin Lp k hoch xc tin
Ngi no lm g n bao gi
Phn tch nguyn nhn Phn tch nguyn nhn
Nguyn nhn ca vn
V
a
n
d
e
A
Nguyen nhan
Nguyen nhan
Nguyen nhan
Xt v thc hin i sch Xt v thc hin i sch
Lm th no ra sao?
Doi sach Thuc hien Thoi gian