Professional Documents
Culture Documents
Appendices
Statistical Reliability
Social Class Definitions
Marked-up Questionnaire
Annual London Survey 2001 for the Greater London Authority
1 Introduction
1.1 Background and Objectives
This volume contains the report and marked-up questionnaire for a survey
conducted by the MORI Social Research Institute on behalf of the Greater
London Authority. (The full computer tables are bound separately).
The aim of the survey is to provide insight into how Londoners currently view
living in the Capital, and to establish their priorities for improvement. The areas
covered in the survey contribute to, and inform, the development of strategies
and polices for the city. This is the second survey of its kind, the first being
conducted in 2000. As such, it builds upon the findings of the previous survey
and looks at how residents’ attitudes have changed. This year’s survey also
includes some new topics, such as the Image of London.
1.2 Methodology
MORI interviewed a total of 1,458 residents (aged 16+) in 182 randomly selected
Enumeration Districts (EDs) across the Greater London area. The sample was
stratified to include equal numbers of interviews in each of the fourteen Greater
London Authority constituencies. Within each ED, quotas were set using Mid-
1999 ONS population estimates and 1999 London Research Centre ethnic group
population estimates.
The fieldwork was conducted between 31st October and 14th December. All
interviews were conducted face-to-face in respondents’ homes.
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Annual London Survey 2001 for the Greater London Authority
The data are weighted by sex, age, working status and ethnicity, to the known
population profile of the Greater London area. The data was also weighted by
population within each of the GLA constituencies.
Where percentages do not sum to 100, this may be due to computer rounding,
the exclusion of “don’t know” categories, or multiple answers. Multiple
responses mean that respondents can give more than one answer to a question,
therefore results will total more than 100 as percentages are based on the total
number of responses given, divided by the total number of people answering the
question: e.g:
Throughout the volume an asterisk (*) denotes any value of less than half a per
cent.
In the computer tables and report text, reference is made to “net” figures. This
represents the balance of opinion on attitudinal questions, and provides a
particularly useful means of comparing the results for a number of variables. In
the case of a “net satisfaction” figure, this represents the percentage satisfied on a
particular issue or service, less the percentage dissatisfied. For example, if a
service records 40% satisfied and 25% dissatisfied, the “net satisfaction” figure is
+15 points.
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Annual London Survey 2001 for the Greater London Authority
The computer tables and report use Greater London Authority constituencies for
geographical analysis. These are defined as:
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Annual London Survey 2001 for the Greater London Authority
2 Executive Summary
2.1 Living in London
Most Londoners are positive about living in London with four in five (83%)
saying they are satisfied with their own neighbourhood, unchanged from the
2000 survey. When thinking about London as a whole, three-quarters (75%) say
they are satisfied with the Capital as a place to live.
London is not, however, perceived as a ‘green’ or ‘clean’ city. Seven in ten (70%)
identify litter as a problem and three in five (63%) say air quality is poor. This
highlights a theme from the research: people are positive about London’s social
environment i.e. its diversity and opportunity, but are concerned about many
aspects of the physical environment.
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Annual London Survey 2001 for the Greater London Authority
live. Half of residents (53%) say that safety in London is a problem, with two in
five saying they feel unsafe when they walk outside in the evening. Assault and
physical attack, as well as safety for women, are also highlighted as problems, as
is the fear of crime itself. Despite the majority seeing London as a tolerant and
diverse city, a substantial minority (43%) say that assault and physical attack
because of race, religion or ethnic origin is a problem. People living in Havering
& Redbridge and City & East London GLA constituencies, and Asian residents,
are most likely to take this view.
2.3.3 Transport
Most frequently residents want less traffic congestion, with three in five (59%)
highlighting this as an aspect of transport that needs urgent attention. This is
closely followed by a more reliable bus and tube service.
Better public transport and cheaper fares are considered key to improving
London as place to live and work – with more residents prioritising buses over
tubes for improvement (56% and 41%, respectively).
Most Londoners (55%) see the Mayor’s top responsibility as public transport,
with 36% saying Ken Livingstone has responsibility for representing London in
Great Britain, and 33% say that roads are his responsibility. A quarter (23%) say
he is responsible for representing London abroad.
The top responsibilities highlighted in the 2001 survey are similar to those
mentioned in the 2000 survey. However, the proportion of people highlighting
each specific responsibility has seen a decrease on the 2000 figures. For instance
in 2000, 61% said The Mayor had responsibility for public transport and 47%
said he was responsible for representing London in Great Britain. This suggests
that Londoners are less clear about the Mayor’s responsibilities.
The results reflect the fact that only 36% say they know a great deal or a fair
amount about the Mayor is doing for London, with half (50%) who know very
little or nothing at all. In MORI’s experience, levels of awareness and
information provision often drive satisfaction, and this is the case here. Those
who feel they know what the Mayor is doing for London are much more likely to
be satisfied (59%) than those who feel less knowledgeable (32%). This highlights
that clear and concise information will be important in raising satisfaction ratings.
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Annual London Survey 2001 for the Greater London Authority
The Assembly itself is hardly known, and less well regarded. Only (17%) say they
are satisfied with the way that the London Assembly is doing its job, with seven
in ten (72%) not expressing an opinion. But most (65%) do not know how the
London Assembly is performing, and are unable to give a view. The Assembly
clearly faces some communication challenges.
Most residents say they ‘don’t know’ what the London Assembly has
responsibility for (59%) – up 17 points from last year. Those who are aware of
the Assembly’s responsibilities say it is responsible for public transport (17%) and
co-ordinating the London Boroughs (12%). As with the Mayor, Londoners seem
to be less clear about the responsibilities of the London Assembly than last year.
While the number of people feeling very or fairly well informed about the
Greater London Authority has seen an increase on the 2000 findings – from 12%
to 17%, the low levels of awareness about the responsibilities of the Mayor and
the Assembly suggest that more work needs to be done in informing people
about what they do.
2.5 Conclusions
Londoners see many positives about their City, particularly good cultural,
recreational and economic opportunities. Most see it as a tolerant and diverse
place to live, although a significant minority do not.
· Crime
· Traffic congestion
· Buses and tubes
· Cleanliness
· Greening
· The cost of living
The Mayor, Assembly, and GLA, need to consider how key messages about what
is being done on these issues are communicated to Londoners. In the case of the
Assembly and GLA, they need to build awareness of their own role and
responsibilities, which is currently very low.
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Annual London Survey 2001 for the Greater London Authority
49% 50%
Fairly
satisfied Fairly
satisfied
Base: All residents (1,458), interviewed face-to-face between 31st October and 14th December 2001,
Source: MORI
Comparing net satisfaction levels, the most significant changes have taken place
in Merton & Wandsworth where the net satisfaction level is up 23 points on 2000
figures. Residents in Croydon & Sutton and Barnet & Camden are less positive
about their neighbourhood compared to 2000. Results are based on small bases
so should be interpreted with caution.
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Annual London Survey 2001 for the Greater London Authority
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Annual London Survey 2001 for the Greater London Authority
2000 2001
Very dissatisfied 2% Don’t know 1% Don’t know
Very dissatisfied
Fairly dissatisfied Very satisfied
3% Fairly dis- Very satisfied
8% satisfied 8% 4%
Neither/nor 22% 24%
Neither/nor
12% 11%
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Annual London Survey 2001 for the Greater London Authority
2000 35 24 -11
2001 38 24 -14
Q And do you think that London is getting better or getting worse as a city to
live in?
48 21 -27
2000
2001 47 19 -28
Base: All residents (1,458), interviewed face-to-face between 31st October and 14th December 2001
Source: MORI
Analysis by age shows that those aged below 25 are more likely to say that their
neighbourhood is getting better than those over 55 (+1 compared to –29 points).
This is consistent with results elsewhere. The GLA constituencies with the
highest ‘net better’ levels (i.e. the number of people who think the
neighbourhood is getting better minus the number of people thinking it has got
worse) are West Central (+15) and Greenwich & Lewisham (+9) while those
with the lowest are Bexley & Bromley (-40) and Enfield & Haringey (-31).
When considering London on the whole, residents are more negative than they
are about their own area. While one in five (19%) say that the Capital is getting
better as a place to live, nearly half (47%) say it is getting worse. Once again,
there are no significant departures from last year’s figures.
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Annual London Survey 2001 for the Greater London Authority
Q What, if anything, would you say are the two or three best things about
living in London?
2000
%
Good range of shops 43% 54
Longer term residents are less likely to pick out job opportunities as a positive
feature than those having lived in London for less than 5 years (26% vs. 38%).
This is perhaps due to longer term residents being older and less likely to be in
work.
Analysis by different groups shows that those aged 16-34 are more likely to say
transport is one of the worst things about London than those over 65 (39% vs.
23%). (Younger people are some of the heaviest users and less likely to own a
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Annual London Survey 2001 for the Greater London Authority
car). Unsurprisingly, those who are unemployed are also more likely to cite job
opportunities as one of the worst things about life in London.
Living in London
Net agree
Disagree % Agree % +%
2001 2000
Q
…London may not be
perfect but I enjoy living 6 85 +79 +76
here
Q
…I enjoy the cultural
diversity of London 4 83 +79 +78
Base: All residents (1,458), interviewed face-to-face between 31st October and 14th December 2001
Source: MORI
Those in the 16-24 age group are more likely to agree that London isn’t perfect
but they enjoy it living in the city than those aged 55-64 (90% vs. 79%). This also
applies to London’s cultural diversity (86% vs. 77%). Those in the higher income
brackets are more likely to say they enjoy the diversity London offers more than
those at the lower end of the income scale, but again this is perhaps because
those on higher incomes can afford to take advantage of the cultural facilities and
opportunities.
Analysis by GLA constituency shows that those in South West (93%) and City &
East London (93%) are far more likely to agree they enjoy the cultural diversity
of London than those in Greenwich & Lewisham (70%) and Havering &
Redbridge (70%).
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Annual London Survey 2001 for the Greater London Authority
16 49 +33
Fear of crime
Unemployment 30 33
+3
Base: All residents (1,458), interviewed face-to-face between 31st October and 14th December 2001
Source: MORI
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Annual London Survey 2001 for the Greater London Authority
Those in GLA constituencies Lambeth & Southwark (87%), North East (83%)
and City & East London (81%) find the cost of living more of a problem than
residents elsewhere. Those in council housing or privately rented
accommodation find it more of a problem than residents who own their homes.
4.3 Unemployment
Unemployment, for most, is not considered to be a serious problem in London.
A third (33%) of residents highlight this as a problem. Unsurprisingly, it is seen
as a greater problem among lower income groups – who are least likely to be in
work. Analysis by ethnicity shows that Black and Asian residents are more likely
to say it is a problem than White residents (47% and 44% compared with 29%).
This again is in line with the national picture where ethnic minority
unemployment is more than double that of comparable White sub-populations.
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Annual London Survey 2001 for the Greater London Authority
5 Image of London
Image of the City
Q Please tell me whether you agree or disagree that...
Net
agree
% Disagree % Agree +%
...London is a City that is good for parks, open spaces and 18 75 +57
community recreation facilities and activities
24 50 +26
...London is a City with good schools
Base: All residents (1,458), interviewed face-to-face between 31st October and 14th December 2001
Source: MORI
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Annual London Survey 2001 for the Greater London Authority
case than those over 65 (87% vs. 72%). Research by MORI elsewhere shows that
younger people are more likely to participate in cultural and recreational facilities.
Net agreement scores show that those in the GLA constituencies of West Central
(92%), are most likely to be positive about London’s cultural and leisure facilities.
This in many ways reflects the fact that the West End is a focal point for cultural
and leisure facilities.
The Capital is considered a good place for recreational space with three quarters
(75%) agreeing that London is a City good for parks and open spaces. Residents
in Greenwich & Lewisham, South West and West Central (84% respectively) are
most likely to agree. Again this perhaps reflects that the Capital’s major green
spaces are situated in these constituencies.
Three quarters of residents (76%) find London an easy City to get around
whereas one in five (20%) disagree. Interestingly, residents over 65 are more
likely to agree with this than those under 25 (83% vs. 75%). Residents in City &
East London (89%) and Lambeth & Southwark (86%) are more likely than other
residents to agree that it is easy to get around London.
Half of residents (49%) agree that there is less discrimination on the basis of race
or ethnic origin in London than three years ago whereas a quarter (25%) disagree.
Net agreement levels show that Asian respondents are significantly more than
likely to agree than White respondents (+35 points vs. +23 points) – this is an
encouraging finding. Black residents, however, are on balance less likely to agree
than Asian residents (net agreement for Black residents is +29 points). This
suggests that discrimination is considered a more of an issue among certain
minority ethnic groups.
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Annual London Survey 2001 for the Greater London Authority
Londoners are less positive about the health services the Capital has to offer, two
in five (41%) agree that the City has good quality health services but 43%
disagree, giving a net agreement score of –2 points. Interestingly, when asked
about satisfaction levels with health services, Londoners are more positive, with
52% saying they are satisfied (see section 14) . This perhaps reflects that while
people view health services London-wide less favourably, on a personal level they
are more positive.
Residents in Lambeth & Southwark (53%) and Merton & Wandsworth (53%) are
more likely to say that health services are of a good quality than other residents.
Analysis by ethnicity shows that Black residents are more positive compared with
White residents (53% vs. 39%).
5.4 Accessibility
Three-quarters of residents (75%) say London is an easy City to get around. This
is in line with the finding that transport is seen as one of the most positive
features of the Capital. Two in five (43%) agree that the Capital is accessible for
disabled people while a third (32%) disagree. Not surprisingly net agreement
scores are significantly lower among disabled people than among those who are
not (+4 compared with +12 points).
Only one in five (19%) of Londoners think of their City as being clean with
three quarters (73%) saying it is not. Those living in City & East London (8%)
least likely to agree that the Capital is clean. For those living in and near the
centre (City & East) this may be because they are more likely to see and
experience congestion and its associated problems in their local area.
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Annual London Survey 2001 for the Greater London Authority
Employment Opportunities
Q Please tell me whether you agree or disagree ... London offers good
employment opportunities
2000 2 7 44 31
+66
2001 3 6 44 32 +67
Base: All residents (1,458), interviewed face-to-face between 31st October and 14th December 2001
Source: MORI
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Annual London Survey 2001 for the Greater London Authority
Comparisons by GLA constituencies show that those living in Croydon & Sutton
(76%) and Barnet & Camden (73%) are most likely to say that employment and
economic conditions are good in the Capital than residents elsewhere.
17%
Neither/nor
Fairly good
51%
Base: All residents (1,458), interviewed face-to-face between 31st October and 14th December 2001
Source: MORI
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Annual London Survey 2001 for the Greater London Authority
Economic Optimism
Q Do you think that the employment and general economic conditions in
London will improve, stay the same or get worse over the next 12 months?
Q And do you think the employment and general economic conditions for you
and your family will improve, stay the same or get worse over the next 12
months?
Net
% Get worse % Improve improve
+%
London 29 20 -9
GB Comparison* 43 14 -29
Base: (1,458) residents interviewed face-to-face between 31st October - 14th December 2001 Source: MORI
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Annual London Survey 2001 for the Greater London Authority
51%
Safety/crime
49%
Affordable housing/property prices
Education 31%
27%
Traffic congestion
Environment 23%
Police 19%
Base: All residents (1,458), interviewed face-to-face between 31st October and 14th December 2001
Source: MORI
The need for better health services (39%) and better transport and cheaper fares
(36%) are also highlighted as priorities for making the Capital a better place to
live. While health is cited as a priority nationally, transport for Londoners is a
particular issue – this is in part due to the fact that congestion is highlighted as a
problem and that the high cost of travel contributes to the high cost of living in
London more generally.
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Annual London Survey 2001 for the Greater London Authority
Bexley & 24 46 55 25 36 60
Bromley (100)
Brent & 24 39 49 22 47 56
Harrow (104)
City & 42 52 33 30 18 58
East London (113)
Croydon & 39 44 44 23 32 55
Sutton (104)
Ealing & 25 37 52 12 33 56
Hillingdon (116)
Enfield & 45 45 42 18 34 40
Haringey (100)
Greenwich & 25 22 63 12 35 60
Lewisham (106)
Havering & 48 45 25 26 21 38
Redbridge (102)
Lambeth & 30 28 68 13 45 37
Southwark (110)
Merton & 21 24 58 11 49 56
Wandsworth (102)
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Annual London Survey 2001 for the Greater London Authority
26%
Economic development
Safety/crime 21%
Education 17%
Base: All residents (1,458), interviewed face-to-face between 31st October and 14th December 2001
Source: MORI
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Annual London Survey 2001 for the Greater London Authority
Looking forward to the next two years, a two in five residents (43%) say they are
unlikely to move away from London and a further third (33%) say they are
certain not to move. Only four per cent say they are certain to move, with a
further 15% saying they are very or fairly likely to leave the Capital. The 2001
results have changed little from last year
Likelihood to move
Q How likely is it that you will move away from London in the next two years?
2000 2001
Don’t know Certain to Don’t know Certain to
Very likely Very likely
Certain 2%4% 4%4%
not to 7% Fairly Certain 8% Fairly
6% likely
not to likely
7%
30%
33%
12% Fairly 9% Fairly
unlikely unlikely
Of those who are likely or certain to move, the main reasons given are crime
levels (14%), the need for a more affordable home (13%) and to move to a
better area (11%). Other motivations to move are the noise nuisance in London
(10%), retirement and poor air quality (8%). This is reflected in the finding that
seven in ten (73%) residents say that London is not a clean City.
A third of residents (35%) say that they would move out of London if they could.
This result is 3 points higher than the 2000 level. Those between 25-34 are more
likely to say that they would move if they could, than those over 55 (38% vs.
30%). Similarly, those in the lowest income brackets are more likely to say they
would move than residents in the highest income brackets (38%, compared with
22%). Those living in Croydon & Sutton (52%), North East (42%) and Brent
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Annual London Survey 2001 for the Greater London Authority
and Harrow (42%) GLA constituencies are most likely to say they would move
away from the Capital if they could. The main reasons given in each of the three
constituencies respectively are to move to a better area (35%), the need of a
bigger home (25%) and the need of a more affordable home (18%).
2000 25 28 19 14 -20
2001 27 26 16 20 -17
Base: All residents (1,458), interviewed face-to-face between 31st October and 14th December 2001
Source: MORI
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Annual London Survey 2001 for the Greater London Authority
2000 +87
3 31 59
2001 2 22 71 +92
Base: All residents (1,458), interviewed face-to-face between 31st October and 14th December 2001
Source: MORI
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Annual London Survey 2001 for the Greater London Authority
11 Community Safety
11.1 Safety during the day
Nearly nine in ten Londoners (88%) feel safe walking alone during the day - one
in nine (11%) say they do not. This is a significant fall of three points since last
year and underlines increasing concerns about crime and safety in the Capital.
Analysis by age groups shows those over 65 are more likely to feel unsafe than
those under 35 (17% and 9%, respectively). In MORI’s experience this is not
unusual. Older people are much more likely to feel unsafe and fear crime than
younger residents. This age profile is also reflected in the analysis by household
income, with those on the lowest incomes more likely to feel unsafe during the
day, than the more affluent residents (15% and 3%, respectively).
Those living in GLA constituencies Enfield & Haringey (27%) and North East
(25%) are most likely to say they feel unsafe walking around alone in the daytime.
This is despite the fact that these residents were less likely than others to identify
crime and safety issues as an improvement priority for the Capital.
Community Safety
Q How safe do you feel walking outside in this neighbourhood alone in the
daytime?
% Very % Fairly % Fairly % Very
unsafe unsafe safe unsafe
2000 2 6 44 47
2001 3 8 42 46
2000 15 26 35 16
2001 17 25 34 16
Base: All residents (1,458), interviewed face-to-face between 31st October and 14th December 2001
Source: MORI
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Annual London Survey 2001 for the Greater London Authority
Q How safe do you feel walking outside in this neighbourhood during the
daytime by yourself?
2001 2000
Safe Unsafe Net safe Net safe
Base sizes in brackets % % ±% ±%
West Central (103) 97 3 +94 +91
Greenwich & Lewisham 93 5 +88 +78
(106)
South West (94) 92 6 +86 +84
Croydon & Sutton (104) 93 7 +85 +86
Merton & Wandsworth 92 8 +84 +67
(102)
Havering & Redbridge 90 8 +82 +86
(102)
Ealing & Hillingdon (116) 89 10 +79 +95
City & East London (113) 89 10 +79 +69
Barnet & Camden (92) 89 10 +79 +88
Brent & Harrow (104) 89 11 +78 +76
Lambeth & Southwark 88 12 +76 +75
(110)
Bexley & Bromley (100) 86 14 +72 +88
North East (108) 75 25 +50 +87
Enfield & Haringey (100) 72 27 +45 +74
Source: MORI
As we frequently find, analysis by gender shows that women are significantly less
likely to feel safe walking around their neighbourhood at night compared with
men (39% and 62%, respectively).
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Annual London Survey 2001 for the Greater London Authority
constituencies feel the least safe (-7 and –25, respectively). Since 2000, the
figures for City & East London and Lambeth & Southwark are more positive,
whereas those for Brent & Harrow and North East have fallen.
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Annual London Survey 2001 for the Greater London Authority
12 Transport
Public transport remains a key issue for Londoners. It is highlighted as both the
best (22%) and worst thing (35%) about living in London. It also features highly
in the top priorities to improve London as a place to live (36%) and work (44%).
Transport improvements
Q Thinking about all types of transport in London (that is, roads, buses, trains,
London Underground, walking and cycling), which three or four things do
you think need to be improved most?
56%
Buses
37%
Roads
Trains 33%
Cycling 11%
Walking 8%
Base: All residents (1,458), interviewed face-to-face between 31st October and 14th December 2001
Source: MORI
Reflecting higher usage, those in social classes DE are significantly more likely
than more middle class Londoners (social classes AB) to cite buses as a priority
for improvement (64% compared with 47%). This highlights their greater
reliance on buses as a primary mode of transport.
Those aged over 65 are less likely to mention London Underground, roads, trains
and cycling as a priority for improvement, than those aged under 25. Those
living in Lambeth & Southwark (74%), City & East London (65%) and North
East (64%) GLA constituencies are more likely than other residents to feel that
buses need to be improved.
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Annual London Survey 2001 for the Greater London Authority
Social class:
AB 47 52 33 38 18 9
C1 54 42 38 33 13 7
C2 61 37 38 36 6 7
DE 64 33 37 25 7 9
Source: MORI
Respondents were prompted with a list of specific aspects of transport, and asked
to consider which were top priorities for improvement in the Capital.
Transport Priorities
Q Which, if any, of these aspects of transport in London are most in need of
improvement? 2000
%
Reducing traffic congestion 59% 62
More reliable buses and tubes 50% 43
Cheaper bus and tube fares 38% 40
More investment in the tube 38% 38
Less pollution from traffic 36% 41
Improved personal safety 35% 40
More investment in the buses 29% 24
More integrated/cohesive 28%
transport system n/a
More investment in the 21% 28
overland trains
More bus and cycle lanes 21% 20
Base: All residents (1,458), interviewed face-to-face between 31st October and 14th December 2001
Source: MORI
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Annual London Survey 2001 for the Greater London Authority
The level of traffic congestion is the top priority cited by three in five Londoners
(59%). This is consistent with 2000 findings where this was also the top priority.
More reliable buses and tubes are cited by half of residents (50%). Cheaper fares
on both buses and the Underground is also a priority for two in five people as is
more investment in the tube (38% in both cases). Those most concerned about
traffic congestion are middle class (AB) respondents (65%), and those living in
Bexley & Bromley (85%) and in Greenwich & Lewisham (74%) constituencies.
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Annual London Survey 2001 for the Greater London Authority
13 Environment
The Environment features as a key concern to Londoners. Seven in ten (70%)
residents say litter is a problem in the Capital, with a further three in five (63%)
mentioning air quality. Similarly, three in five say fly tipping, illegal dumping and
noise are problems with the environment in London. This reflects the earlier
finding in this study that seven in ten residents (73%) think that London is not a
clean city.
Less than half say pollution of rivers and streams (46%), loss of green spaces
(41%), access to nature (28%) and quality of parks and open spaces (25%) is a
problem in London.
Litter is more frequently mentioned as a problem for residents in City & East
London (78%), Lambeth & Southwark (77%) and Croydon & Sutton (76%)
GLA constituencies than in other others. Residents in Enfield & Haringey
(72%), City & East London (68%) and South West (69%) are more likely to be
concerned by air quality than those in other constituencies.
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Annual London Survey 2001 for the Greater London Authority
Environment
Q How much of a problem is...
Net
% Not a % problem
problem Problem +%
…Litter 13 70 +57
…Noise 22 57 +35
Base: All residents (1,458), interviewed face-to-face between 31st October and 14th December 2001
Source: MORI
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Annual London Survey 2001 for the Greater London Authority
14 Health Services
Half of Londoners (52%) are satisfied with the health services in London - one in
three (29%) say they are dissatisfied. This gives a positive balance of opinion of
+23. This is broadly in keeping with national rating figures for the health service.
42% Fairly
satisfied
16%
Neither/nor
Base: All residents (1,458), interviewed face-to-face between 31st October and 14th December 2001
Source: MORI
As we frequently find with service ratings – and particularly health services, those
over 65 (63%), are more positive than younger residents. Residents in Lambeth
& Southwark (65%), South West (63%) and Greenwich & Lewisham (61%) GLA
constituencies are, on the whole, more satisfied with health services in London
than those living in other parts of the city.
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Annual London Survey 2001 for the Greater London Authority
Income group:
< ₤11,500 60 27 +32
₤11,500-₤17,500 53 32 +21
₤17,500-₤30,500 48 26 +22
₤30,000-₤50,000 46 33 +13
₤50,000+ 41 33 +9
Source: MORI
Figures in bold indicate highest and lowest figures in each sub-group.
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Annual London Survey 2001 for the Greater London Authority
Source: MORI
An aspect of the health service where residents are more critical is the ability to
get an appointment quickly or when required, where a quarter (26%) are
dissatisfied.
Again, reflecting their more positive attitude to health service provision, those
over 65 are more likely to say they are satisfied with all the different aspects of
the service provided by health centres and GP’s, than those under 65. As older
residents tend to be higher users of health services, this is also a more informed
view that that of younger people.
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Annual London Survey 2001 for the Greater London Authority
Residents in Bexley & Bromley and Greenwich & Lewisham constituencies are
also more likely to say they are satisfied with each of these aspects of the health
service than residents in other GLA constituencies.
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Annual London Survey 2001 for the Greater London Authority
The amount of people expressing an opinion has increased in the 2001 survey
(i.e. the number of people saying ‘don’t know’ or ‘neither/nor’ has fallen),
indicating that Londoners now feel better able to form an opinion about the
Mayor and his performance. Those critical of the Mayor has also increased
significantly from 8% in 2000 to 14%. This means that the balance of opinion is
virtually unchanged over the last twelve months – from +22 in 2000 to +21 in
2001.
Consistent with last year’s findings, men (41%), older respondents (44%), those
in social classes AB (39%) and those at the lowest end of the income scale (43%)
rate the Mayor’s performance more highly than other residents.
2000 2001
Very satisfied Very satisfied
Don’t know Fairly Don’t know
5% satisfied 6%
23% 19%
Fairly
25% satisfied
Very dis- 29%
Very dis- satisfied 5%
satisfied 3%
Fairly dis- 5% Fairly dis- 9%
satisfied satisfied
40% 31%
Neither/nor
Neither/nor
Base: All residents (1,458), interviewed face-to-face between 31st October and 14th December 2001
Source: MORI
39
Annual London Survey 2001 for the Greater London Authority
The Mayor’s ratings over the last twelve months have improved most in Lambeth
& Southwark, and fallen significantly in Bexley & Bromley. Interestingly those in
Bexley & Bromley are most likely to identify the mayor correctly (92%), but they
feel they know little about what the Mayor is doing for London (33%).
Q Are you satisfied or dissatisfied with the way Ken Livingstone is doing
his job as Mayor of London?
2001 2000
Satisfied Dis- Net Net
satisfied satisfied satisfied
Base sizes in brackets % % ±% ±%
Lambeth & Southwark 48 11 +37 +20
(110)
Havering & Redbridge 46 13 +34 +23
(102)
Barnet & Camden (92) 44 10 +34 +23
Brent & Harrow (104) 36 9 +27 +18
Croydon & Sutton (104) 46 20 +26 +38
North East (108) 33 9 +24 +25
Ealing & Hillingdon (116) 35 14 +21 +20
South West (94) 33 14 +19 +23
West Central (103) 34 18 +16 +20
Greenwich & Lewisham 30 15 +15 +20
(106)
Enfield & Haringey (100) 30 17 +14 +16
City & East London (113) 23 10 +13 +16
Merton & Wandsworth 34 23 +11 +14
(102)
Bexley & Bromley (100) 26 23 +3 +35
Source: MORI
Among residents who say they feel they know ‘a great deal’ or ‘a fair amount’,
three in five people (59%) are say they are satisfied with the Mayor’s
performance. In contrast, among those who feel less knowledgeable, only a third
(32%) say they are satisfied.
A great deal
Don’t know
4%
14%
32%
16%
Nothing at all
A fair amount
Base: All residents (1,458), interviewed face-to-face between 31st October and 14th December 2001
Source: MORI
The inability to express an opinion highlights that few residents (13%) say that
they know what the London Assembly does. Those over 55 are more likely to
say that they are satisfied with the London Assembly than those under 25 (20%
and 12%, respectively). Analysis by ethnicity shows that Black residents are more
41
Annual London Survey 2001 for the Greater London Authority
likely to be satisfied with the Assembly’s performance than white residents (24%
and 15% respectively).
2000 2001
Very satisfied Very satisfied
Don’t know Fairly Don’t know Fairly
2% satisfied 2% satisfied
17% 15%
36% 37%
35%
Very 3% 39% 5%
dissatisfied 4% 7% Neither/nor
Very dis-
Fairly dissatisfied satisfied
Neither/nor Fairly dis-
satisfied
Base: All residents (1,458), interviewed face-to-face between 31st October and 14th December 2001
Source: MORI
42
Annual London Survey 2001 for the Greater London Authority
A great deal
1% A fair amount
Don’t know 12%
22%
Base: All residents (1,458), interviewed face-to-face between 31st October and 14th December 2001
Source: MORI
Q Are you satisfied or dissatisfied with the way the London Assembly is
doing its job?
Satisfied Dis- Net 2000
satisfied satisfied
Base sizes in brackets % % ±% ±%
Lambeth & Southwark 39 8 +31 +4
(110)
Havering & Redbridge 31 10 +21 +20
(102)
Croydon & Sutton (104) 21 11 +10 +22
North East (108) 17 8 +9 +18
Barnet & Camden (92) 19 11 +8 +13
City & East London (113) 9 4 +5 +10
South West (94) 13 10 +3 +7
Brent & Harrow (104) 12 9 +3 +13
Enfield & Haringey (100) 18 17 +1 +10
Greenwich & Lewisham 16 15 +1 +12
(106)
Ealing & Hillingdon (116) 11 12 -1 +12
Merton & Wandsworth 18 21 -3 +1
(102)
Bexley & Bromley (100) 7 13 -6 +21
West Central (103) 5 18 -13 +7
Source: MORI
43
Annual London Survey 2001 for the Greater London Authority
Notably the proportion of people citing each option has decreased since the 2000
survey in all instances. There is a significant increase in the number of people
saying they don’t know; from one in six (16%) last year to nearly a quarter (23%)
this year. This illustrates that there is still considerable communication needed to
clarify the Mayor’s role.
This will need to be focused on particularly types of residents. Women are more
likely to say that they do not know what the Mayor is responsible for than men
(27% and 17%, respectively), as are Londoners under 25 (35%) and those in
social classes DE (36%). Residents in City & East London (35%), Bexley and
Bromley (33%) and Greenwich & Lewisham (30%) GLA constituencies are more
likely than others to say that they don’t know what the Mayor has responsibility
for.
44
Annual London Survey 2001 for the Greater London Authority
Q Looking at this list, please tell me which of these, if any, the London
Mayor/London Assembly has responsibility for?
London Mayor London Assembly
2000 2001 Change 2000 2001 Change
Base: All respondents % % ±% % % ±%
Public Transport 61 55 -6 27 17 -10
Representing London in 47 36 -11 20 10 -10
Great Britain
Roads 33 33 0 18 10 -8
Co-ordinating the London 43 28 -15 25 12 -13
Boroughs
Environment 33 28 -5 20 11 -9
Representing London 31 23 -8 15 9 -6
abroad
45
Annual London Survey 2001 for the Greater London Authority
16 Information Provision
Almost one in five residents (17%) say they feel they are kept fairly or very well
informed about the Greater London Authority. This shows a five point increase
on last year’s figures.
2000 2001
…very well ...very well
Don’t know informed Don’t know informed
...fairly well ...fairly well
2% informed 10% 2% informed
12% 10% 15%
Doesn’t tell
us much at
all...
Doesn’t tell 26%
us much at 40%
all... ...limited 33% ...limited
51% amount of amount of
information information
Base: All residents (1,458), interviewed face-to-face between 31st October and 14th December 2001
Source: MORI
Three quarters (73%) feel that the GLA doesn’t tell them much at all or gives
them a limited amount of information, which is a four point fall on last year’s
figures. These figures indicate that while residents say they know little about the
London Assembly, they feel better informed about what the GLA as a whole is
doing.
Older residents aged over 65 are more likely to say they feel well informed by the
GLA (22%), as do Black (25%) and less affluent residents (21%). Those living in
Lambeth & Southwark (33%) and Ealing & Hillingdon (27%) GLA
constituencies are also more likely to say they are kept very or fairly well
informed about the services the GLA has responsibility for.
46
Annual London Survey 2001 for the Greater London Authority
One in eight residents say they obtain information from national radio (13%),
local and regional radio (12%) and the newspaper Metro (12%). Small minorities
mention posters (8%) and leaflets and noticeboards in local council buildings
(7%).
The findings show that few people get information from local sources; only 5%
say noticeboards and information points in libraries and other local venues.
While 63% of Londoners say they have access to the Internet at home or work,
only 5% say they obtain their information in this way.
47
Appendices