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    SEFA & NCALC are hosting a free customer service training seminar featuring industry expert Frank Briercheck of Phenix Supply. The seminar is optional for owners but required for all customer service staff. It will cover topics like behaviors that drive customers away, meeting customer expectations, improving communication skills, developing phone skills, dealing with difficult customers, and proper dress and hygiene. The seminar will be held over four days in January 2012 in Savannah, Columbia, Charlotte, and Charleston.

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    SEFA & NCALC are hosting a free customer service training seminar featuring industry expert Frank Briercheck of Phenix Supply. The seminar is optional for owners but required for all customer service staff. It will cover topics like behaviors that drive customers away, meeting customer expectations, improving communication skills, developing phone skills, dealing with difficult customers, and proper dress and hygiene. The seminar will be held over four days in January 2012 in Savannah, Columbia, Charlotte, and Charleston.

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    85 views1 page

    Customer Service Seminar

    Uploaded by

    mmiller1959
    SEFA & NCALC are hosting a free customer service training seminar featuring industry expert Frank Briercheck of Phenix Supply. The seminar is optional for owners but required for all customer service staff. It will cover topics like behaviors that drive customers away, meeting customer expectations, improving communication skills, developing phone skills, dealing with difficult customers, and proper dress and hygiene. The seminar will be held over four days in January 2012 in Savannah, Columbia, Charlotte, and Charleston.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
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    SEFA & NCALC presents The Face of your Company: A FREE Customer Service Training Seminar Featuring Industry

    Expert, Frank Briercheck of Phenix Supply


    This Seminar is Optional for Owners/Operators BUT A Must for All Customer Service Personnel! A customer service representative is usually the first and last person that your customer sees. The future of a drycleaning business rests on the manner and proficiency of this key individual.

    Subjects to be addressed:

    Behaviors that drive customers away Customers expectations Improving communication skills Developing correct telephone skills Working with challenging or cranky customers Proper dress and hygiene And much, much more
    Frank Briercheck, Director of Marketing & Sales, Phenix Supply

    SEMINAR LOCATIONS (Registration Not Required)


    Reception: 6 pm to 7 pm each day Presentation: 7 pm to 9 pm each day

    Monday January 9, 2012 Embassy Suite-Savannah Airport 145 West Mulberry Blvd Savannah, GA 31322 912-330-8222

    Tuesday January 10, 2012 Holiday Inn Express 7392 Garners Ferry Rd Columbia, SC 29209 803-695-1111

    Wednesday January 11, 2012 Holiday Inn Express 805 West Arrowood Rd Charlotte, NC 28217 704-971-8720

    Thursday January 12, 2012 Francis Marion Hotel 387 King Street Charleston, SC 29403 843-722-0600

    Our Sponsors:

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