ISO/IEC 20000:2005 Sections and related ITIL Processes Num.

ISO 20000 Sections Planning and Implementing New or Changed 5 Services 6 Service Delivery 6.1 Service Level Management 6.2 Service Reporting 6.3 6.4 6.5 6.6 7 7.2 7.3 8 8.2 8.3 9 9.1 9.2 10 10.1 Service Continuity and Availability Management Budgeting and Accounting for IT Services Capacity Management Information Security Management Relationship Processes Business Relationship Management Supplier Management Resolution Incident Management Problem Management Control Configuration Management Change Management Release Release Management

Related ITIL Processes Service Strategy and Service Level Management Service Level Management Service Level Management IT Service Continuity Management and Availability Management Financial Management Capacity Management IT Security Management Service Portfolio Management, Service Level Management and Continual Service Improvement Supplier Management Incident Management Problem Management Service Asset and Configuration and Asset Management Change Management Release and Deployment Management