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State Change History Date 12/30/2011 12:03:44 12/30/2011 12:05:59 12/30/2011 12:07:52 12/30/2011 12:08:03 Transition Submit Assign Create HPSM if nonGSD Resolve No Close By Vinay Raju Vinay Raju Vinay Raju Vinay Raju State CLASSIFICATION ASSIGNED TO RESOLVER GROUP RESOLVED CLOSED Owner (None) Vinay Raju Vinay Raju (None) Details... Details... Details... Details... Details...

Standard Fields Incident Number: SR125565 Title: #SOX#CREATE#[espresso]/[Gilbert Roy Coloma] Incident Description: From: ISSECADMIN Sent: Wednesday, December 28, 2011 5:37 AM To: ISSECADMIN Cc: Calimutan, James Ryan M. (M Cust Svc) Subject: Notification to Service Provider that request has been approved and now ready to process * SOX VRR Dear Colleague James Ryan Mortega Calimutan has submitted a eSpresso ARF request. The request has now been approved by Alfred Gabilla as the 1st approver and Novian Chandra as the 2nd level approver. Please click the link below to view the request form, and to action the request. http://itsrs.thomsonreuters.com?user=4 Kind regards IT Services (21) Request ID 4419 Title Mr First Name Gilbert Roy Surname Coloma Email Address gilbert.coloma@thomsonreuters.com Employee ID 0155150 Phone Number NA Office Location 6/F, 2/3 World Square, 22 Upper McKinley Town, McKinley Town Center, Fort Bonifacio, Taguig City Job Title Customer Support Executive - Technical Country philippines Cost Center 628914114 Domain TFCORP Computer Host Name PH-WS-XTEAM02 Line Manager Name Alfred Gabilla Line Manager Email alfred.gabilla@thomsonreuters.com Department M Customer SupportTech-PHL-FAG Do you wish to create, modify or delete an account Create Existing Logon ID Details (if applicable) Permanent or Temporary Permanent If Temporary, until what date? If you have a middle name, please enter your initial A

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What type of account is required Read Work Notes: 12/30/2011 12:07:49 - Vinay Raju: Service Request Number: NA Name:Gilbert Roy Coloma ARF Attached: Y ( ITSRS ) ARF Complete: Y ARF Version: ITSRS Correct Approver: Y Approved By:Novian Chandra Access Adequately Described: CREATE Remedial Action Required: NA Department: (None) Urgency: n/a Raised CR: (None) Impact of Incident: Request Fulfilled: No Incident Category: (None) Incident Sub-Category Type: (None) Impact: 7 - Single User Resolved By: Level 1 CI Sub-Category: (None) Symptom Code: (None) Child Incidents: (None) Technical Expertise: (None) Overall Satisfaction: (None) Additional Comments: Skip Survey: Yes Raised RFCs: (None) Known Error Used: (None) Workaround Used: (None) Known Error Description: (None) Workaround Steps: (None) Problem Link: Link to Existing Problem Category: Global Service Desk (SR) Item: eSpresso Alt Phone: Current Location: OTI ID: NA Resolution Code (SM7): NA Sub-Closure Code (SM7): NA Incident Status: Resolved Ticket Type: Service Request Resolution Summary: From: ISSECADMIN Sent: Friday, December 30, 2011 12:06 PM To: Coloma, Gilbert Roy Agon (M Cust Svc) Subject: Reuters Account Administration: New CSR Account - * SOX VRR - SR125565 * Dear Gilbert Roy Agon, A new CSR account has been created for you successfully. Your login details are as follows. Please keep this information in a safe place: Your user name is: gilbert.coloma@reuters.com_CSR Submit Source: Email (TRM) Known Error Resolution: (None) Major Incident: No Submit & Close: No Type: ISSEC Admin Symptom: (None) Survey Score: 400 Parent/Child Incident: Parent Related CIs: (None) Incident Sub-Category: (None) Raised Problem: (None) CI Name: (None) CI Category: (None) CI Sub-Category Type: (None) GSD Closure Code: Task Complete/Issue Resolved Courtesy: (None) Responsiveness: (None) Priority: 4 Configuration Item: (None) Parent Incident: (None)

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Your password is: *********** You can login at http://www.rm.commerce.reuters.com/espresso/private/eSpresso.aspx? page=CSR_search

Kind Regards, Vinay Raju Global Service Desk - ISSECADMIN Bangalore Thomson Reuters Contact ITEAM: GREEN Please Click Here, ORANGE Please Click Here Self Help: GREEN Please Click Here, ORANGE Please Click Here Email: iteamservicedesk@thomsonreuters.com Web: www.thomsonreuters.com Employee ID: 0155150 IP Address: Computer Name: Domain: (None) Hot Ticket: No isGSD: Yes Affected User: Gilbert Roy Agon Coloma 0155150 gilbert.coloma@thomsonreuters.com Affected User City: Affected User eMail: gilbert.coloma@thomsonreuters.com Affected User First Name: Gilbert Roy Agon Affected User Phone: tbd Category Name: Global Service Desk (SR) Incident Category Name: (None) Resolver Group Name: BU_IS_SUPP_GSD_ISSEC AffectedUserDepartment: M Customer SupportTech-PHL-FAG Incident Type: Service Request Resolver Group: BU_IS_SUPP_GSD_ISSEC First Call Resolved: Yes Affected User Address: Affected User Country: Affected User Name: Gilbert Roy Agon Coloma Affected User Last Name: Coloma Item Name: eSpresso Domain Name: (None) Incident Status Name: Resolved Ticket Type Name: Service Request HPSM Ticket Open: False

Add to Work Notes: 12/30/2011 10:11:22 - Phong Vang: From: Editorial Iteam Sent: Thursday, December 29, 2011 10:40 PM To: ISSECADMIN Subject: FW: IT Services Request System SR125509/SR125511 Hi Team, What is the status of this user email and reuters messengers account? New users starts Jan 3. ASAP please send us an update so we can update the user. Ticket number: SR125509 SR125511 Thanks, Phong Yue Vang Global Service Desk Thomson Reuters Self Help: GREEN Please Click Here, ORANGE Please Click Here Email: editorial.iteam@thomsonreuters.com Web: www.thomsonreuters.com Phone: 1-800-238-4656 press option 1 Resolve Date: 12/30/2011 12:07:49 Editorial: No Follow-up Date: Remote Control Taken: No Time to Resolve: 0:04 Status_Set_From_SM7: (Not Checked) Escalated in Error: No

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Resolved: without Knowledge Center Article Create How To Article: No Incident Manager: (None) Projects: (None) Project: ISSEC Admin Change History 12/30/2011 12:03:44, 'Submit' by Vinay Raju 12/30/2011 12:03:45, 'HPSM Update' by Vinay Raju 12/30/2011 12:05:56, 'Assign' by Vinay Raju 12/30/2011 12:05:59, 'Create HPSM if non-GSD' by Vinay Raju 12/30/2011 12:07:49, 'Resolve' by Vinay Raju 12/30/2011 12:07:52, 'No' by Vinay Raju 12/30/2011 12:08:03, 'Close' by Vinay Raju Knowledge Article Id: Orchestration Errors: (None)

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