QDM Principles Quick Read

QDM PRINCIPLE BE SCIENTIFIC

Base decisions on facts and data, not guesses or opinions. Be Scientific is the second principle of Quality Driven Management (QDM), the way we improve Quality at FedEx. Applying this principle every day can help you: Dig for root causes and create solutions that address real underlying problems. Make better decisions by basing them on facts and data instead of preconceptions or opinions. Create improvements that can be sustained over time through careful research and systematic planning. HOW TO APPLY THIS PRINCIPLE Dig in to discover root causes. Use the root cause analysis tools listed below to dig beneath the surface and uncover the underlying causes of problems. This will enable you to address the real issues, instead of merely applying band-aids to symptoms. Base decisions on facts and data. By gathering facts and information first, you can avoid false starts and wrong turns. Facts and data will also help you build support for your ideas from your team and your senior managers. Be systematic. Make improvements in a systematic, disciplined way. Test your ideas. Plan carefully. And when you achieve success, document your solution so it can be shared with others. Use it every day. QDM principles are Quality concepts you can and should use every day. No Quality Action Team (QAT) is required. Basing decisions on facts and data is simply the approach you should take to your daily work. TO LEARN MORE Learn more about QDM today. Visit the QDM website (keyword: QDM).

QDM TOOLS USED WHEN APPLYING THIS PRINCIPLE TOOL HOW TO USE Five Whys Brainstorm possible underlying causes Fishbone Diagram Pareto Chart Process Flow Map

WHEN TO USE You are initially exploring a problem either with your team or on your own Group potential causes into a structured You have a clear idea of what the problem is and want to diagram for deeper understanding brainstorm causes Visualize and depict the most commonly You have gathered data about multiple causes and want to occurring causes and effects rank them from the most frequently occurring to the least Zero in and identify the root cause by You want to have a clear idea of a process in order to studying the process in which failures occur better understand where and why failures are occurring

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