QUESTIONNAIRE Personal details Gender: Age: Education: Male Below 30 Graduate 30-45 Post Graduate Student Female Above

45 Professionally Qualified Professional Retired 4 lakhs to 8 lakhs above 8 lakhs Housewife

Occupation: Business

Government Service Yearly [family] income: Below 4 lakhs Bank AXIS SBI

With respect to the customers bank chosen above by you, please answer the following questions. The following set of statements relate to your opinions about the Customer Satisfaction and atm facility of bank. Please show the perception about services of your bank. If you agree to the maximum, please tick 7, and if you agree the minimum please tick 1. 1- Highly disagree, 5- Slightly agree 2- Disagree, 6- Agree, 3- Slightly disagree, 7- Highly 4- Neutral,

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Neat appearing physical facilities Showing sincere interest in solving a customers problems Banks promise to do work in a given time Visually appealing offices sitting area and comfortable environment Bank provide service in the given time The bank insist on error free records Employees are giving prompt service to customers Providing the service at the time the service was promised Internet banking service is good the bank Bank is using ATMs of new technology Employees always being willing to help customers Employees are never too busy to respond to customers requests Customers are feeling safe in their transactions Employees being consistently courteous with their customers Employees are having the knowledge to answer customers questions Employees of bank are giving individual attention to attend Operating hours convenient to all their customers While transaction through ATM are you satisfied Employees are understanding the specific needs of customers

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