Curriculum Vitae

Its an honor for me to introduce this C.V. with my personal

information to apply to work in your group as an employee
.contributing in the development of this corporation
Personal Information
Name
:
Nationality
: Emirates
Date of Birth : 02/03/1981
Gender
: Female
Marital Status : Married
Religion
: Muslim - Sunni
Email address
: khulood.ghanim@yahoo.com
Contact Details
Address: Sharjah- University Road
Mob
: 050-6388188 / 050-5355005
Objective

To achieve a challenging and rewarding position in a well reputed

organization with best of growth opportunities and to attain a height
of professional excellence.
Educational Achievement

Graduation in financial services in banking

(Higher College of Technology)
Professional Experience

Customer Service Officer:(Currently working in National Bank of Umm al Qaiwain)

Duties:

Ensure quality services.

Ensure CRS are fully trained for the one point customer services.
Interview customer before opening an account following the guidelines of KYC.
Checking salary reports irregular & graded loans.
Ensure that charges are collected as per bank & there is no leakage of income.

 Supervise cash verification atleast twice a month.

Act as custodian of ATM cards & Visa pines.
Process of labour guarantee- absconding guarantee & family visa in the system
after checking that all documents are correct & as per police.
Process authorization & salary advances as per bank policy guidelines.
Checking of TT application DD central bank transfer & follow up till process in the
system.
Checking the cash for all the tellers end of the day for close the cash & put cash
in the ATM motions.
Send e mails to all branches.
Handle all bank access keys.
Supervisor customer counter up today customer services officer & I handle cash
department & ATM motions.
Working in trade finance-labour guarantee dept- head office (UAQ).
Sharjah branch worked as customer services officer & cleaning department as clerk.
Ajman branch worked as customer services officer with all managerial system &
access options and also supervisor customer counters as services officer & I handle
cash department & ATM motions.
Dubai branch worked also as customer service officer.

Skill & Capability

Microsoft office.
Arabic & English typing.
Time management.
Hard working.
Good interpersonal skills.
Good communication skills.
Positive attitude towards work.
Handling the matter in easy way.
Language known
Arabic (Native speaker)
English (Good )
Urdu.
Reference
Reference can be furnished on Demand.