HISHAM KHALID

Loan Officer & Universal Teller

E +971 567591667  hsalahaldeenk@gmail.com
q www.linkedin.com/in/hsalahk e UAE. Abu Dhabi

SUMMARY
Experienced Loan Officer and Universal Bank Teller with +8 year proficient in time management. Provides professional and courteous
customer service with high levels of integrity and accuracy. Experienced in processing transactions, cash handling, balancing drawers,
currency exchange and loan processing.

EXPERIENCE
Universal Teller
Bank of Khartoum
03/2019 - Present Khartoum State, Sudan
• Provided comprehensive product and service information to customers, including loans, mortgages, savings plans, checking
accounts, and more; facilitated informed decision-making and increased customer satisfaction by 40%
• Handle transactions for customers, including check cashing, processing checks, deposits, withdrawals, transfers, loan payments,
cashier's checks, issue certified cheques, currency exchanges, and opening and closing of account minimum 150 transaction
• Auditing transactions for accuracy, including verifying signatures and reviewing account balances
• Balanced daily cash deposits and vault inventory with 100% accuracy rate
• Identify customer needs, provide information on new products and services, and direct customers to branch representatives as
needed
• Reconcile cash drawers at end of shift, count and package coins and currency, turn in any excess or damaged currency to head teller

Loan Officer
Ebdaa Bank
01/2015 - 01/2019 Khartoum State, Sudan
• Promote institution's services and assisting clients in determining most suitable loan to meet their financial needs
• Evaluate credit worthiness of customers and Process 100% loan applications and documentation included KYC and VATCA
• Interview applicants eligibility and review financial data in order to determine risk factors
• Complete loan contracts and counsel clients on policies and restrictions
• Collect overdue amount from delinquent customers by using necessary collection tools
• Build long term, trusting relationships with customers and Ensure customer 100% satisfaction

EDUCATION
Bachelor's in Accounting
Open Sudan University
01/2016

Diploma in Banking and Financial Studies

Sudan academy for banking and financial sciences
07/2012

SKILLS
Customer service Problem solving Communication skills Analytical and Technical skills Financial analysis

Data analysis Attention to detail Organization & Time management Payment Collection Marketing skills

MS Office Excel (VLOOKUP, Pivot Tables, Charts) Computer knowledge (Advance) Cash Handling skills

Teamwork iMAL (Banking & Investment System) AML, KYC, FATCA and CRS skills Currency Exchange

LANGUAGES
Arabic Native English Advanced

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