Online Recharge of BSNL Prepaid Broadband

The Pre-paid customers of the BSNL Broadband across India will have the facility to recharge their pre-paid broadband account through BSNL selfcare portal http://www.data.bsnl.in upon logging in Broadband portal with portal id

Online Recharge Steps for the Customers

Step :1 Logon to Customer Portal with Portal ID and Password.The following screen will be displayed.

Step :2 Go to Prepaid Services Tab.The following screen will be displayed.

Step:3 Click on Online Recharge(left side). The following screen will be displayed.

Step:4 Select Account number and Click Submit.The following screen will be displayed.

Step:5 Select the following options (Note:- Only Volume based recharge vouchers shall be available for online recharge)
a) Recharge Option (Recharge now / Recharge Later) b) Type of Vouchers (Rechrage / Top up / Validity) c) Denominations of voucher The following screen will be displayed.

Type of Voucher

Voucher Denomination

Corresponding to the Denomination of the voucher, the details of the voucher will get displayed.

Step-6 Click on Preview. The following screen will be displayed.

Here you can verify the values you have entered

Step :7 Click on Submit if you want to proceed then transaction details will be displayed with transaction ID The following screen will be displayed.

Here you can click on submit if you want to proceed for the payment.

Step :8 The user will be Redirected to Payment gateway portal. The following screen will be displayed.The details of transaction-id,amount,subscriber-id, date and time will be displayed. Customer will select the bank from the list.

On submission it will be redirected to the login page of the corresponding Bank. On selection of the required bank gateway by the customer, the portal will do redirection to that bank, where the bank authenticates him, with his credentials.

After completion of bank payment the page will be redirected to receipt page.

Step 8. Receipt generation After successful payment from portal, following receipt will get generated in the portal. The following screen will be displayed.

You can take the print out of the receipt also.

Transaction Process: By clicking on Submit button, the customer will find the option of selecting various Internet banking enabled banking gateway/credit/debit/cash card gateway through Bank integrator (Bill Desk / Tech Process) server. On selection of the required bank gateway by the customer, the portal will do redirection to that bank, where the bank authenticates him, with his credentials. This screen will present the non editable parameters like Customer phone Number, Portal transaction ID, denomination amount to be paid (inclusive of taxes, levies, discounts) etc., and customer shall select an option to complete the transaction. Once the payment has been deducted / debited from the bank account of the customer, confirmation will come back to the Bank integrator server. Bank integrator server then sends the successful payment parameters to the BSNL portal, which in turn will update, the information in the P3 Portal and P3 Portal will generate a receipt with the message Your Transaction was successful and your broadband account will be recharged. Simultaneously P3 portal will also update BSNL Portal server about successful recharge intimation with receipt particulars on real time basis. P3 portal will recharge the subscriber broadband account in the broadband database and in turn sends the confirmation to the customer in P3 portal.The customer can view the status of recharge in P3 portal. Additionally information/message through SMS and E-mail Your broadband has been recharged for an amount of Rs will also be enabled shortly.

Unsuccessful transactions:
1. For transactions for which the response is not received by the P3 portal from the BSNL portal, Awaiting Banks Response message will be shown to the customer immediately at P3 portal. 2. For all the transactions attempts where the bank has debited the amount but unsuccessful to release on line receipt, the bank integrator will initiate refund to the customers and a refund initiated statement will be sent to BSNL portal in TSR format. 3. For all transaction, where the amount is debited by the bank and failure happens in the P3 system in updation of the customers prepaid account, a message recharge failed, refund activity in process will be shown to the customer. 4. For all transactions initiated in the P3 systems which have failed, a report shall be forwarded by the P3 system to CAO(in charge of online Broadband) on T+1 day so that the refund process can be initiated with the Bank integrator after cross verifying by the BSNL Portal transactions for level 1 checking for authenticity of the payment. 5. On receipt of refund initiated statement from Bank integrator on T+2 day, and after reconciliation the message will be changed to Refund in Process and shown to the customer.

Roles & Responsibilities:

a) Role of Hyderabad BSNL Portal In-charge. (i) To provide the passwords to the Circle level CAO (Accounts in-charge for prepaid BB), and other administrative officers for viewing the reports and administrative changes, along with full details of name and location/source of the report and format of the reports. Send the successful recharge transactions information to Bank Integrator from P3 portal on T+1 day. Ensure that mails are sent to each Circle Account in charge detailing all the circle specific transaction

(ii) (iii)

b) Role of P3 NOC Incharge (i) P3 NOC Incharge will sent Daily Transaction Reports statements including the failed transactions report to Portal and CAO (CCC) Hyderabad in the required format for reconciliation.

c) Role of CAO (CCC), Hyderabad (i) To reconcile reports of Portal, Billdesk/Tech Process and P3 NOC incharge. The variations between the reports are brought to the notice of portal incharge and Billdesk/Tech Process under intimation to P3 NOC incharge. A circle wise ATC on monthly basis should be sent to the circles on receipt of amount from the Billdesk/Tech Process. (accounting instructions shall be issued by the CA division of BSNL Corporate office) CAO (CCC) will intimate to portal /Billdesk /Tech process /P3 NOC incharge about any difference in report.

(ii)

(iii)

d) Role of Bank integrator (Bill Desk / Tech Process solution Ltd.) (i)

Billdesk /Tech Process Solution Ltd. will sent a separate report for the payment collected for recharge of prepaid broadband account to portal and CAO (CCC) Hyderabad on daily basis. To remit the payments at regular intervals to CAO (CCC) Hyderabad and send the Daily Remittance Report to him. To update the portal with MIS statements as per formats required. To minimize the failure rate for the customers while making payments. Daily report (as per customized format) may be sent to portal and P3 NOC incharge for (i) Successful transactions (ii) Unsuccessful transactions.

(ii) (iii) (iv) (v)

e) Role of Circle Account in charge (i) To ensure that daily reports are received through mail of all the transaction on T-1 days. In case on non-receipt of the mails, to access Hyderabad Portal to obtain the report. To reconcile the ATC sent by the CAO(in charge of online Broadband) on monthly basis based on the daily reports received.

(ii)

(iii) The role of Circle account in charge for prepaid Broadband may be assigned to AO/CAO already handling similar activity in landline.

Reports available on Hyderabad Portal (a) (b) (c) Date wise Circle wise transaction report. Monthly report on Circle/SSA wise grand total. Refund process and report for auto updation to customer.

Help desk support 1. In case of failure of prepaid recharge, customer can call local NIB node in-charge or the help desk number for online recharge. They will able to check online , the reason for failure and reply appropriately to the customer. 2. Complaint mail will be handled by Circles/SSAs NIB node Incharge through P3 remedy server. Others.
1. Any Taxes levied by Union / State Govt. from time to time will be applicable to the

customers of all India, irrespective of their location, for recharging their broadband through BB system.