Professional Documents
Culture Documents
Assessment Centres
Assessment Centres
It must measure multiple factors (qualities or competencies). It must use multiple techniques. It must have multiple observers or assessors.
Identification of Competencies
Data Collection
Assessors Training
Review of Design
Assessors Training
Assessor Attributes Desire to be an assessor. Knowledge of target organisation and job.
An average or better manager in terms of normal managerial criteria. General high level of maturity. Interest in people A perspective observer who listens well. Ability to learn. Systematic and well organised.
Assessors Training
Assessor Attributes Articulate in group and individual situations able to take a position and defend it verbally. Independence the ability to take a position in opposition to others.
Generally free from biases. High personal work standards. Adaptability willingness to change position when appropriate and when the weight of evidence is such that a change should come about. Energy to work long days at a good speed. Has a track record of counseling and developing staff. Is able to spare himself for the time necessary.
Observation & Recording Methods Interviewing Skills, Integration Sessions, Report Writing, Feedback & Counseling Skills, Career Counseling, Management Feedback.
6. Rating 7. Integration
Assessment Feedback
Feedback is the process where the participants are made aware of their observed behaviour in controlled circumstances and how they measure up to a set of competencies, which are relevant to the organisation. Feedback is in two parts ; The organisation receives feedback about the competency of the people therein and the participant receives feedback on his performance in the assessment centre. 1. 2. 3. 4. 5. 6. 7. Covers Strengths and Development areas. Behavioural observations and change of behaviour Explain the effectiveness of the behaviours. Examples of behaviour to be highlighted. Participant can also comment or elaborate. Alternate or corrective behaviour to be suggested. The esteem and secrecy about the participant must be maintained.
The suggested changes in the participant should be maintained and therefore the Developmental Plan is necessary.
A developmental plan for the participant consists of :
Competency-based Workshops Job Rotation or Enrichment Project-based learning E-learning programmes Open university programmes Counseling for problem areas.