ORGANISATIONAL ROLE AND ROLE CONFLICT-A CRITICAL REVIEW

Introduction
It refers to a set of expected behaviour patterns attributed to someone occupying a given position in a social unit Shakespeare said All the worlds a stage, and everyone has their part. Organisational roles: Role Identity, Role Perception, Role Expectation and Role Conflict. Role conflict is a type of social conflict caused from an individual being forced to take

 MANAGERIAL ROLES

MANAGERIAL ROLES
Henry Mintzberg was the first person to elaborate the term Managerial role

Types of Roles

1. Interpersonal roles: Figurehead Leader Liaison

2. Informational roles:
Monitor Disseminator Spokesperson

3. Decisional roles:
Entrepreneur

Disturbance handler
Resource allocation Negotiator

Conflict

Functional
works toward the goals of an organization or group

Dysfunctional
blocks an organization or group from reaching its goals

Intrapersonal Conflict

Interpersonal Conflict

Intragroup Conflict

Intergroup Conflict

Levels of Conflict

CASE-STUDY

CRITICAL REVIEW
.

High

Organizational Performance

Low Low Level of Conflict High

Critical Review
POSITIVE Increased involvement Increased cohesion Increased innovation & creativity Personal growth & change Clarification of key issues Organizational vibrancy Individual & group identities NEGATIVE Unresolved anger Personality clashes Less self-esteem Inefficiency Diversion of energy from work Wastage of resources Negative climate

Conclusion

Thank you