Major Vendor Positions for Calendar 2011*

Worldwide UC & Collaboration Segments

Date

Pos

Pos

Pos

Pos

Pos

Unified Communications [1]

2011

#1

26.5%

#3

9.6%

#2

22.4%

#5

5.5%

#4

8.2%

Telephony Systems [1]

2011

#1

25.0%

#5

8.3%

#2

16.0%

#4

8.8%

#3

13.1%

SME Telephony Systems [1]

2011

#1

20.0%

#4

10.3%

#5

6.3%

#3

11.1%

#2

12.3%

Contact Center/ACD [2]

2010

#1

38.7%

#2

16.7%

#3

16.5%

#7

2.1%

#6

2.2%

Interactive Voice Response [3]

2010

#1

15.4%

#6

0.7%

#3

11.7%

#7

0.7%

#8

<1%

Enterprise Messaging [4]

2010

#1

28.8%

#5

6.3%

#2

21.7%

#11

1.9%

#6

5.0%

Audio Conferencing [5]

2010

#2

24.9%

#4

6.7%

#1

32.3%

#5

5.8%

#3

7.8%

Fixed Mobile Convergence [6]

2010

#1

35.5%

#3

6.4%

#2

24.8%

N/A

N/A

#4

5.2%

Ethernet Switches [1]

2011

#7

1.5%

#9

1.3%

#1

69.1%

N/A

N/A

N/A

N/A

Power over Ethernet [1]

2011

#4

3.0%

#6

1.8%

#1

63.4%

N/A

N/A

N/A

N/A

2010

#1

11.4%

#3

5.8%

#5

4.7%

#4

5.8%

#2

6.7%

Voice Maintenance Services

[7]

* All results are based on revenues unless otherwise stated and reflect calendar year 2011 where available
Sources: [1] DellOro Group; [2] Gartner, Inc.; [3] Canalys; [4] T3i Group; [5] MZA Ltd.; [6] Frost & Sullivan; [7] IntelliCom Analytics
Notes: All share results are based on revenues except Audio Conferencing (Licenses); All results reflect 2010 unless otherwise indicated; See Notes View for additional information

Avaya Wins Enterprise Connect RFP

March 28, 2012

Avaya Wins Enterprise Connect RFP

Overall Pricing Summary 5-year TCO