Professional Documents
Culture Documents
601172078
601172078
TENTH EDITION
Richard L. Daft
VANDERBILT UNIVERSITY
?% SOUTH-WESTERN
to CENGAGE LearningAustralia Brazil Japan Korea Mexico Singapore Spain United Kingdom United States
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Organizational Configuration Mintzberg's Organizational Types. 26 Contemporary Design Ideas, 29 Efficient Performance versus the Learning Organization From Vertical to Horizontal Structure, 32 From Routine Tasks to Empowered Roles, 32 From Formal Control Systems to Shared Information, 32 From Competitive to Collaborative Strategy, 33 From Rigid to Adaptive Culture, 33 In Practice: Cementos Mexicanos Framework for the Book Levels of Analysis, 35 Plan of the Book, 36 Plan of Each Chapter, 38 Design Essentials
Chapter 1 Workbook: Measuring Dimensions of Organizations* Case for Analysis: Perdue Farms Inc.: Respondingto 21st Century Challenges*
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The Evolution of Organization Theory and Design Historical Perspectives, 22 How Do You Fit the Design? Evolution of Style Don't Forget the Environment, 25
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Part 2: Organizational Strategy and Structure Chapter 2: The Arrangement of B Reporting Relationships
I Purpose of This Chapter, 56 < [ Organization Structure . 2 u Information-Sharing Perspective on Structure In Practice: Textron Inc.
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Vertical Information Sharing, 59 Horizontal Information Sharing 60
How Do You Fit the Design? The Pleasure/Pain of Working on a Team
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Contents Required Work Activities, 66 Reporting Relationships, 67 Departmental Grouping Options, 67 Functional, Divisional, and Geographic Designs Functional Structure, 69 In Practice: Blue Bell Creameries, Inc. Functional Structure with Horizontal Linkages, 70 Divisional Structure, 71 Geographic Structure, 74 Matrix Structure Conditions for the Matrix, 75 Strengths and Weaknesses, 77 In Practice: Englander Steel Horizontal Structure Characteristics, 81 In Practice: GE Salisbury Strengths and Weaknesses, 83 Virtual Networks and Outsourcing How the Structure Works, 85 In Practice: TiVo Inc. Strengths and Weaknesses, 86 Hybrid Structure Applications of Structural Design Structural Alignment, 90 Symptoms of Structural Deficiency, 90 Design Essentials
Chapter 2 Workbook: You and Organization Structure* Case for Analysis: C & C Grocery Stores Inc.* Case for Analysis: Aquarius Advertising Agency*
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Organizational Purpose Strategic Intent, 104 In Practice: Walgreens Operative Goals, 106 The Importance of Goals, 108 A Framework for Selecting Strategy and Design Porter's Competitive Forces and Strategies,
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How Do You Fit the Design? Your Strategy/ Performance Strength In Practice: Apple Miles and Snow's Strategy Typology, 114 How Strategies Affect Organization Design, 115 Other Factors Affecting Organization Design, 117 Assessing Organizational Effectiveness Traditional Effectiveness Approaches Goal Indicators, 119 Resource-based Indicators, 120 Internal Process Indicators, 120 The Balanced Scorecard Approach to Effectiveness Design Essentials
Chapter 3 Workbook: Identifying Company Strategies and Effectiveness Criteria* Case for Analysis: The University Art Museum* Case for Analysis: Airstar Inc.* Chapter 3 Workshop: The Balanced Scorecard and Organizational Effectiveness* 1.0 Rondell Data Corporation 2.0 It Isn't So Simple: Infrastructure Change at Royce Consulting
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In Practice: Sony Corporation and Samsung Electronics Company
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Contents
In Practice: IBM
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Resource Dependence Supply Chain Relationships, 153 Power Implications, 154 In Practice: Amazon.com Collaborative Networks Why Collaboration?, 155 How Do You Fit the Design? Personal
Networking
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Global Coordination Mechanisms, 199 155 Cultural Differences in Coordination and Control National Value Systems, 202
How Do You Fit the Design? Are You Ready to Fill an International Role?
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From Adversaries to Partners, 157 Population Ecology Organizational Form and Niche, 160 Process of Ecological Change, 161 In Practice: Axiom Global Inc. Strategies for Survival, 163 Institutionalism The Institutional View and Organization Design, 165 Institutional Similarity, 165 Design Essentials
Chapter 4 Workbook: Management Fads* Case for Analysis: Oxford Plastics Company* Case for Analysis: Hugh Russel, Inc.* Chapter 4 Workshop: Ugli Orange
Three National Approaches to Coordination and Control, 204 The Transnational Model of Organization Design Essentials 206 209
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Chapter 5 Workbook: Made in the U.S.A.? Case for Analysis: TopDog Software* Case for Analysis: Rhodes Industries Chapter 5 Workshop: Comparing Cultures*
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Case*
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Purpose of This Chapter, 180 Entering the Global Arena Motivations for Global Expansion, 181 9, Stages of International Development, 183 Global Expansion through International Strategic Alliances, 185 Designing Structure to Fit Global Strategy Model for Global versus Local Opportunities, 186 International Division, 188 Global Product Division Structure, 188 Global Geographic Division Structure, 190
In Practice: Colgate-Palmolive Company
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Building Relationships, 229 Differentiation and Integration, 231 Organic versus Mechanistic Management Processes, 233
How Do You Fit the Design? Mind and Environment 234
Planning, Forecasting, and Responsiveness, 235 Framework for Responses to Environmental Change
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Global Matrix Structure, 193 In Practice: Asea Brown Boveri Ltd. (ABB) Building Global Capabilities
Dependence on External Resources Influencing External Resources Establishing Formal Relationships, 238 In Practice: AT&T
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Case for Analysis: The Paradoxical Twins: Acme and Omega Electronics* 3.0 4.0 The Donor Services Department Empire Plastics
Influencing Key Sectors 241 In Practice: eBay Organization-Environment Integrative Framework, 243 Design Essentials
Chapter 6 Workbook: Organizations You Rely On*
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302 Bounded Rationality Perspective, 303 How Do You Fit the Design? Making Important Decisions Organizational Decision Making Management Science Approach, 307 In Practice: United Airlines
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Rational versus Political Model, 264 Power and Organizations Individual versus Organizational Power, 266 Power versus Authority, 267 Vertical Sources of Power, 267 The Power of Empowerment, 271
In Practice: Semco > 272
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Horizontal Sources of Power, 272 In Practice: University of Illinois In Practice: Carilion Health System Political Processes in Organizations Definition, 278 When Is Political Activity Used?, 279 Using Power, Politics, and Collaboration How Do You Fit the Design? Political Skills Tactics for Increasing Power, 282 Political Tactics for Using Power, 283 In Practice: World Bank Tactics for Enhancing Collaboration, 285 Design Essentials /
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Carnegie Model, 309 Incremental Decision Model, 311 In Practice: Gillette Company Organizational Decisions and Change Combining the Incremental and Carnegie Models, 315 Garbage Can Model, 316 In Practice: I V Huckabees Contingency Decision-Making Framework Problem Consensus, 320 Technical Knowledge about Solutions, 321 Contingency Framework, 321 Special Decision Circumstances High-Velocity Environments, 324 Decision Mistakes and Learning, 325 Cognitive Biases, 326 Overcoming Personal Biases, 327 Design Essentials
Chapter 8 Workbook: Decision Styles* Case for Analysis: Cracking the Whip* Case for Analysis: The Dilemma of Aliesha State College: Competence versus Need*
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Chapter 7 Workbook: How Do You Handle Conflict?* Case for Analysis: The Daily Tribune* Case for Analysis: Pierre Dux*
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What Is Culture?, 336 Emergence and Purpose of Culture, 338 Interpreting Culture, 338
Contents Organization Design and Culture The Adaptability Culture, 344 In Practice: Google The Mission Culture, 345 The Clan Culture, 345 The Bureaucratic Culture, 345
How Do You Fit the Design? Corporate Culture Preference 346
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The Ambidextrous Approach, 376 Techniques for Encouraging Technology Change, 377 New Products and Services 380 New Product Success Rate, 380 Reasons for New Product Success, 381 Horizontal Coordination Model, 382 In Practice: Threadless Achieving Competitive Advantage: The Need for Speed, 384 Strategy and Structure Change The Dual-Core Approach, 385 Organization Design for Implementing Management Change, 386 385
Culture Strength and Organizational Subcultures, 347 In Practice: Pitney Bowes Credit Corporation Organizational Culture, Learning, and Performance In Practice: Genentech Ethical Values and Social Responsibility Sources of Individual Ethical Principles, 351 Managerial Ethics, 352 Corporate Social Responsibility, 353 Does It Pay to Be Good?, 354 How Leaders Shape Culture and Ethics Values-Based Leadership, 355 Formal Structure and Systems, 357 Corporate Culture and Ethics in a Global Environment
Design Essentials Chapter 9 Workbook: Shop 'til You Drop: Corporate Culture in the Retail World* Case for Analysis: Implementing Change at National Industrial Products* Case for Analysis:Does This Milkshake Taste Funny?* Chapter 9 Workshop: The Power of Ethics*
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Forces for Culture Change, 388 Organization Development Culture Change Interventions, 389 Strategies for Implementing Change
Leadership for Change, 391 In Practice: Memorial Hospital 391
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Part 5: Internal Factors and Design Chapter 11: Information and Control Processes 416
Purpose of This Chapter, 418 Information Technology Evolution 418 Information for Decision Making and Control Organizational Decision-Making Systems, 420 o Feedback Control Model, 421 Management Control Systems, 422
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How Do You Fit the Design? Is Goal-Setting Your Style? In Practice: eBay In Practice: United Parcel Service (UPS) 423 424 464
Size and Structural Control, 465 Bureaucracy in a Changing World Organizing Temporary Systems, 468 In Practice: Salvation Army Other Approaches to Busting Bureaucracy, 469 Bureaucracy versus Other Forms of Control Bureaucratic Control, 470 Market Control, 471 Clan Control, 472 In Practice: Southwest Airlines Organizational Decline and Downsizing Definition and Causes, 474 A Model of Decline Stages, 475 In Practice: Herman Miller Downsizing Implementation, 477 479 481 481 483 Design Essentials Chapter 12 Workbook: Control Mechanisms* Case for Analysis: Sunflower Incorporated* Chapter 12 Workshop: Windsock Inc.* 472 473 468 467
The Level and Focus of Control Systems Organization Level: The Balanced Scorecard, 427 Department Level: Behavior versus Outcome Control, 429 In Practice: Best Buy Adding Strategic Value: Strengthening Internal Coordination Intranets, 432 Web 2.0 Tools, 433 Knowledge Management, 433 In Practice: ExactTarget Inc. Enterprise Resource Planning, 435 Adding Strategic Value: Strengthening External Coordination The Integrated Enterprise, 436 In Practice: Corrugated Supplies Customer Relationships, 439 , E-Business Organization Design In-House Division, 441 Spin-Off, 441 Strategic Partnership, 441 IT Impact on Organization Design Design Essentials
Chapter 1 1 Workbook: Balanced Scorecard Exercise Case for Analysis: Century Medical* Case for Analysis: Product X*
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Organizational Life Cycle Stages of Life Cycle Development, In Practice: Amazon 457
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Organizational Characteristics during the Life Cycle, 461 Organizational Size, Bureaucracy, and Control What Is Bureaucracy?, 463 463
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Designing the Service Organization, 503 In Practice: Home Depot Inc. Non-Core Departmental Technology
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Variety, 505 Analyzability, 506 0 Framework, 506 Department Design Workflow Interdependence among Departments Types, 510
In Practice: Great Ormond Street Hospital for Children
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Structural Priority, 513 Structural Implications, 514 In Practice: Athletic Teams Impact of Technology on Job Design Job Design, 516 Sociotechnical Systems, 517
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