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  • Quality Function Deployment

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    Osama Butt
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    Quality Function Deployment (QFD) is a structured product development process that translates customer requirements into a program to deliver what the market wants. It uses multiskilled teams to understand customer needs and determine the technical requirements at each stage. The House of Quality is a diagram used in QFD to relate customer desires to a firm's capabilities through a matrix, evaluating competitors and basing products on customer desires.

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    Quality Function Deployment (QFD) is a structured product development process that translates customer requirements into a program to deliver what the market wants. It uses multiskilled teams to understand customer needs and determine the technical requirements at each stage. The House of Quality is a diagram used in QFD to relate customer desires to a firm's capabilities through a matrix, evaluating competitors and basing products on customer desires.

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    4 views3 pages

    Quality Function Deployment

    Uploaded by

    Osama Butt
    Quality Function Deployment (QFD) is a structured product development process that translates customer requirements into a program to deliver what the market wants. It uses multiskilled teams to understand customer needs and determine the technical requirements at each stage. The House of Quality is a diagram used in QFD to relate customer desires to a firm's capabilities through a matrix, evaluating competitors and basing products on customer desires.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
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    Quality Function Deployment (QFD)

    It is a structured product development process which translates what the market requires into a program to create, manufacture, and deliver it. In a QFD process, multiskilled teams collaborate to arrive at a common understanding of the customer needs, and determine the appropriate technical requirements of each stage.

    House of Quality
    House of Quality is a diagram, resembling a house, used for defining the relationship between customer desires and the firm/product capabilities. It is a part of the Quality Function Deployment (QFD) and it uses a planning matrix to relate what the customer wants to how a firm is going to meet those wants. It looks like a House with a "correlation matrix" as its roof, customer wants versus product features as the main part, competitor evaluation. It is based on "the belief that products should be designed to reflect customers' desires and tastes.

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