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Telenor S Ethical Code of Conduct
Telenor S Ethical Code of Conduct
Table of Contents ..................................................................................................... 1 Telenor Pakistan (Introduction) .............................................................................. 2 History ...................................................................................................................... 3 Hierarchy Diagram of Telenor Pakistan.................................................................. 4 Seven Layers Communication Hierarchy ............................................................... 5 Organizational Culture............................................................................................. 6 Policies of Telenor ................................................................................................... 7 Policies for Employees ...........................................................................................10 Telenors Code Of Conduct ....................................................................................13 Evaluation................................................................................................................22 Conclusion ..............................................................................................................22 Recommendations ..................................................................................................23 REFRENCES OR BIBLIOGRAPHY .........................................................................24
TELENOR PAKISTAN
Introduction:
Telenor is emerging as one of the fastest growing service providers of mobile communications services worldwide. Telenor is also the largest service provider of TV services in the Nordic region. Telenor is organized into three business areas; Mobile operations covering 12 countries, and Fixed-line and Broadcast services covering the Nordic region. They have More than 129 million mobile subscriptions worldwide. Strong position in the growing Scandinavian market for broadband services. Largest provider of television and broadcast services in the Nordic region. Revenues: NOK 91.1 billion. Workforce: 33,500. Listed in Oslo Stock Exchange.
Vision
Our vision1 is simple: We're here to help. We exist to help our customers get the full benefit of communications services in their daily lives. The key to achieving this vision is a mindset where every one of us works together: Making it easy to buy and use our services. Deliver on our promises. Inspire people to find new ways. We believe in four core values2 Make it Easy for people. Keep Promises. Be Inspiring. Be Respectful.
A picture of a company in the future but its so much more than that. Your vision statement is your inspiration. Operating philosophy or principles that guide an organizations internal conduct as well as its relationship with the external word.
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History
For over 150 years, telecommunications has played a vital part in the development of modern society. As the present provider, Telenor has been the driving force in the development of a highly difficult home market and is now one of the largest mobile operators worldwide
Journeys of Logo:
Telenor in Pakistan
Launch:
Telenor get the License for providing GSM services in Pakistan in April 2004. Firstly they launched their services in selected 15 cities after 1 month they expand their business in other cities also. The official opening of Telenor cellular company was held in Islamabad with the President of Pakistan General Pervez Musharraf as the guest of honor and a Telenor delegation3 headed by CEO Telenor Jon Fredrik Baksaas along with CEO Telenor Pakistan Tore Johnson. The inauguration call was made by President Pervez Musharraf to the Prime Minister of Norway.
The assignment to others of the authority for particular functions, tasks and decisions
CEO
Vice President Strategy Executive Vice President Corporate & Regulatory Affairs
Regulatory & Interconnect Vice President Human Capital Division Public & Government Affairs
Legal Affairs
Corporate Communicatio ns
Chief Technical Officer Vice President Technical Division Network Planning & Design
Accounts
Procurement
IT Operations
Implementation
Marketing
IT Security
Customer Relations
Credit Control
Seven layers do not concerns in Communication or motivation problems due to the open culture. There is no example of de-motivation even if in certain areas like Customer Relationship Department or Customer Service Centre different customer inquiries and complaints can raise frustration levels. Managers in these departments interfere to solve problems.
Organizational Culture
As far as Telenor internal culture is considered the employees are really very satisfied with the Telenors norms and values. It is one of the major reasons that the turn over rate of this organization is very low. By conducting the survey of the sales employees in Telenor, we come to know that 90% of the employees of Telenor took the Training most effective. The major aspects of Telenors culture which supports the its objectives are
It owned a flat structure so the communication among employees is very good. Hierarchy of the organization is well managed and there exist no fear between subordinate and boss which give rise to the confidence in employees. There is a vertical communication as well as horizontal communication exists among the employees of Telenor which supports its objectives of being EEO organization. Training is the necessary components for all the employees from CSR (customer services representative) to CEO (chief Executive officer)
Policies of Telenor
Apna PCO:
Apna PCO, a unique community pilot project aims at bringing access to the most disadvantaged rural communities in the country.
Naya Qadam:
Telenor Pakistan in collaboration with Disabled Welfare Association (DWA) -- one of the country's foremost welfare organizations for the disabled launched its Naya Qadam project on 3rd December 2007.
Meri Helpline:
Our Corporate Responsibility unit launched 'Meri Helpline' emergency phone service in a ceremony held in Karachi recently. The project aims to help street children by offering the first of its kind emergency phone service where children in distress can call and seek expert help.
Blood Donation:
Telenor Pakistan and the Pakistan Red Crescent Society (PRCS) launched Pakistans first-ever mobile blood donor service, whereby donors with Telenor Pakistans mobile connections will be able to register themselves in a blood donor database via SMS or Web.
Environmental Sustainability:
Environmental awareness:
Telenor Pakistan have a limited impact on the environment compared to other industries of similar size. Nevertheless, we are still systematically working to reduce our own environmental impact and working at rolling out our network with a socially responsible approach.
Global Countdown:
Global Countdown (GC) was conceived by Telenor ASA with the aim of building young people's communication and ICT know-how through an exciting role-play game. Telenor Pakistan introduced Global Countdown as a part of their strategy to reach out for schools and create awareness among students of their environmental responsibilities.
Radiation Research:
Current research has not come up with anything to suggest that current mobile phone systems affect people's health, but we still cannot rule out the possibility that they might do so. Radiation from mobile systems has nothing to do with radioactive radiation. In this context, radiation refers to the radio waves emitted from mobile phones and mobile antennas.
Telenor maintains a policy of non-discrimination towards all employees and applicants for employment. All aspects of employment with Telenor are governed by merit, competence, suitability and qualifications, and will not be influenced in any manner by gender, age, race, color, religion, national origin or disability. Today, our workforce proves that; with 18% women working at all levels in the organization, both foreign and local educational backgrounds
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It is Telenor Pakistan's policy to comply with all applicable laws and governmental rules and regulations. It is the personal responsibility of each to adhere to the standards and restrictions imposed by those laws, rules and regulations, including those relating to accounting and auditing matters.
Human Worth:
Telenor Pakistan supports the international human rights as outlined by the UN declaration and conventions. No one shall in any way cause or contribute to the violation or circumvention of human rights. We place great importance on ensuring the compliance with employees' basic human rights as outlined in the International Labor Organizations core conventions
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Working Environment:
Telenor Pakistan shall be a professional and positive workplace with an inclusive working environment. Therefore, you shall behave with respect and integrity towards anyone you come into contact with through your work. You shall help create an environment free from any discrimination, be it due to religion, skin color, gender, sexual orientation, age, nationality, race or disability and free from bullying, harassment or similar. We do not tolerate any behavior that can be perceived as degrading or threatening.
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Confidentiality:
Every employee in the group has a duty of confidentiality by law and written agreement. You shall keep confidential all corporate and other matters that could provide third parties unauthorized access to confidential information, and exercise caution when discussing internal affairs so as to avoid being overheard by unauthorized persons. The duty of confidentiality also applies after the conclusion of employment or contractual relationship with Telenor Pakistan for as long as the information is considered to be of a sensitive nature or in any other way confidential.
Intellectual property:
Intellectual property such as know-how, methodology, concepts and ideas are important to Telenor Pakistan's success in the market. If you are involved with the group's intellectual property you shall protect and administer it in the interest of the group. You shall also respect the intellectual property rights of others and seek to avoid contravention of such rights. Unless otherwise specified by law or orders from public authorities, you shall not make corporate secrets or other important information available to unauthorized persons before obtaining a signed confidentiality agreement from each of those persons.
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If you have or receive information that may affect the stock price, you shall not trade in the financial instrument/share before the information has been made public or ceases to be sensitive. You must not provide such information to anyone, directly or indirectly, except those who have a real need for the information in order to perform their duties on behalf of Telenor Pakistan. If you are in doubt as to whether you have quotation sensitive information or how you should act, ask for advice from the Compliance Officer as soon as possible.
Accounting:
Telenor Pakistan's accounting shall ensure that all transactions are correctly registered in accordance with Norwegian law and good accounting practice. You shall follow the group's regulations concerning the registration of transactions and proper documentation and you share a responsibility for ensuring that business transactions are fully and correctly reported and documented, and in accordance with applicable accounting practices. The annual accounts and interim accounts shall be in accordance with the law, IFRS and good accounting practice.
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Internal control:
Telenor Pakistan shall have good internal controls that ensure that the group's goals and strategies are fulfilled and complied with. Internal controls shall ensure that the business processes are at all times efficient and carry an acceptable level of risk, that physical and intangible assets are safeguarded and utilised, that financial information is correct and timely, and that laws, regulations and guidelines are followed. Internal controls are the responsibility of management, but the individual employees also share this responsibility
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Competition:
Telenor Pakistan wants fair and open competition in all markets, both nationally and internationally. Under no circumstances shall you cause or be part of any breach of general or special competition regulations, such as illegal cooperation on pricing, illegal market sharing or any other behavior that is in breach of relevant competition laws.
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Money laundering:
Telenor Pakistan is firmly opposed to all forms of money laundering and shall take steps to prevent its financial transactions from being used by others to launder money.
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Engagements in external duties and positions are positive, but their scope or type must not affect your working relationship with Telenor Pakistan or come into conflict with Telenor Pakistan's business interests. Board duties, consultancy for or ownership of customers', suppliers', joint-venture partners' or competitors' businesses as well as duties and positions of a scope or nature that can affect your working relationship with Telenor Pakistan shall be expressly agreed in writing in advance by your immediate superior.
Political activity:
Telenor Pakistan does not give support to political parties, either in the form of direct financial support or paid working time. Employees who take part in political activities will be granted leave from their work in accordance with the law and any agreements.
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Evaluation:
Telenor Pakistan is one of the best and well organized cellular company in Pakistan. While we were Involved in making a project on their Ethical Policies, procedures, code of conducts etc we examines their Actual strength is Empowerment. Their Employees are free to discuss anything about the new innovations. Their Top to Bottom management is fully functional and aware whats going out there between the employees. They appreciate all the good ideas from anywhere it came from. Telenors employees strictly follow their policies & procedures. And respects the rules & Regulations implied from the Organization. They know their limits in which they are ask to work. Organizations policies, code of conducts are fully functional and organized. Their hierarchy is the Best Example of how the Whole management works like a team.
Conclusion
Telenor is the company which does such great innovation in short period and cover the most area of Pakistan with its leading strategies. Telenor introduce a great number of services in Pakistan which are cost effective and easily. Telenor use its advertising as a basic tool to make itself prominent in a Pakistani mobile market as Telenor has high advertising cost rate. Telenor has its competitors with it but it keeps doing good innovation to capture the market in Pakistan and get success.
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Recommendations
In Pakistan, Telenor has educated a good image not only in its employees but towards the customers as well. On the whole the policies of the companies are employees friendly, thats why people love to work here, beside this life at Telenor is very active, one of the important character of Telenor is to provide its employees the complete growth opportunities which motivate and encourage the employees to be the part of this prestigious organization. As far as our study is concerned we found its Ethical policies & procedures & code of conduct much effective, but as the room for improvement is always there so, we will recommend some of the important things which will definitely helpful for the Telenor
Make a check & Balance criteria in all the Departments Evaluate the daily based employee performance Motivate their employees by giving them Allowances Yearly based Tours for regaining the focus in the job
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BIBLIOGRAPHY
Head Office: 13-K, Moaiz Center, F-7 Markaz Islamabad.
WEBLOGRAPHY
www.Google.com www.telenor.com.pk
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