HOW DO I KNOW WHAT LOAD TO GO INTO TO faq798-4244 Posted: 1 Oct 03 Crash Coarse to Meridian PBX Programming: This is a short

introduction into programming a Meridian PBX. The Meridian PBX's software divides information into LOADS. Each Load has a specific function for example. LD 20 is where you can print information about phones. The loads range from LD 01 - LD 143. ALWAY LOOK UP ERROR MESSAGES!!!! Error messages indicate to you what you are doing incorrectly, ignoring them can lead to hours of fustration. What I am going to show you should work in a Meridian PBX's with Release 19 and above. We will be using the Following Loads or (Loaders) programs LD 10 - Creating and editing Analog phones. LD 11 - Creating and editing Digital phones. LD 18 - Speed Call Lists- How to set them up. LD 20 - Moves, Adds, and Changes, Most of the common programming will be done here.(in Release 19 and above LDs 10,11,and 32 are accessible through LD 20.) LD-23 - Programming ACD's , Here we will program Telephone number that will ring directly to Voicemail without using TN's. LD-32 - Stating, Enabling and Disabling Telephones LD 43 - Backing up the PBX LD 95 - Name Changes, This is where we add, delete, or change the names for any numbers we program. The Meridian system will usually prompt you for what you need to do. Here are some typical prompts the system asks for: REQ: - The Request prompt, Requests information. The system is waiting for your command. valid responses are different for each load. (LD 20) Valid commands are: -PRT -DISU -NEW -ENLU -CHG -OUT -STAT -COPY *DataHeads please note: BackSpace does not work if you mess up in this programming.Please refer to below: (Shift 8) a.k.a. (the Star key) is used when you make a mistake see below * Allows you to reenter information at that specific prompt ** Takes you back to the beginning of the load. **** Takes you out of a load or type "END" TYPE: This is the type of item you want change i.e. Valid inputs are:

Phone Types-- 2616, 2008, 2006, 39XX or TNB-- Terminal Number (port number on the switch) i.e. 12 00 01 00 - 12=Loop 00=Shelf 01=Card 00=Unit *Please note: Enter "spaces" between the numbers: Not 12010!(its not a zip code!) or DNB-- Directory Number (a.k.a. Phone extension)i.e.- 6500 CUST: Customer number (almost always "0" unless you have more then one customer set up) Short Cut's For Option 11's: When entering the "TN" information you don't have to insert all the 0's. i.e. 09 00 00 02 would only be 9 2. ============================================================ (TOP) Logging in: Be carful not to log in more than 3 time incorrectly, If you see OVL400 this means you are locked out for up to 45 Minutes. You should see this when you press return:">" or "OVL000" Then press: Return then type "LOGI" Then you should see "PASS" Type: "your password" How to Program a Speed Call List Step 1) LD 18 Step 2) REQ: NEW Step 3) TYPE: SCL Step 4) LSNO: (0-8190) Pick an unused number for Speed Call List Step 5) TOLS: (skip this) To list (new speed call list number) Step 6) NCOS: (0)-99 0 is the default. *Speed calls override the telephones NCOS* You should change to match the telephone's NCOS Step 7) DNSZ: 4-(16)-31 This is the maximum amount of Digits allowed for each Speed call list. Step 8) SIZE: 1-1000 - Maximum Telephone #s allowed per List Step 9) WRT (YES) NO This tells the PBX to back it up in the Data Store Step 10) STOR xxx yyyy - xxx- the position in the list Yyy-yyyy is the telephone number-*Remember to program a 9 if you use it to dial out with. Ex. 01 9,1-800-5551212 Step 11) WRT (YES) NO - This tells the PBX to back it up in the Data Store Creating Intercom Groups Basically Dial Intercom Groups are an internal paging system for the Meridian PBX System. There are two ways you can set up these groups:

R- Which means Ring. If you dial someones 2-digit intercom number it will wait until it is answered before you will be able to talk. V- Which means Voice This will ring once then automatically pick up so you can talk or listen. It will only ring continuously if the person is on the phone. To Create Intercom Groups, first print your existing groups. STEP 1)LD 20 STEP 2)REQ: PRT STEP 3)TYPE: DIG STEP 4)CUST: 0 then enter through. This will give you the list of groups already programmed. To create a new Intercom Group, just create an Intercom Key on the phones that you want to be in the same Intercom group. Adding an Intercom key: This example is a M2616 STEP 1) REQ: CHG STEP 2) TYPE: 2616 STEP 3) TN: xx-xx-xx-xx STEP 4) ECHG:YES STEP 5) ITEM: KEY 8 DIG 1 10 V This is the 8th key on a persons phone. The Dial INTERCOM Group "1" The persons personal group number "10" V= Voice... You need to program this on at least 2 phones with the same Intercom Group numbers but with different Personal Numbers i.e. 10 and 11. To use the feature; Person 10 would press his Intercom Key (key 8) and dial "11" and if the other person "11" is off the phone it would ring once then automatically pick up. Then you can just speak to them without them having to press anything. You must assign everyone you want to be able to talk to on the same Group number. i.e. Group 1 members can only talk to other group 1 membersso on and so forth Setting Time and Date To set the time and date of your system you program in load 2: Step 1) LD 02 Step 2) STAD "Day Month Year Hour Minute Second" i.e. STAD "24 11 1976 15 41 49" = November 24th 1976 3:41pm 49 seconds" To test it... Type: "TTAD" - (this tests time and date) Printing a Phone LD 20 REQ:PRT

TYPE:DNB CUST: 0 DN: i.e. 5555 Then press enter until it begins to auto scroll. This will give you the Phone "Type" i.e. 2616 and the TN i.e. "12 00 05 00" Then type: REQ:PRT TYPE:(Phone type)or ("TNB") Valid phone types 2xxx -You may enter: 2006, 2008, 2016, 2216, 2616 3xxx -For Taurus sets (Release 24 Later) 3901,3902,3903,3904, or 3905 TN: This is where you put the TN info you printed above. example:"12 00 05 00" Then "enter through" Looking up Error Messages To look up error message(This may not work for all Release software): Step 1) Log In Step 2) Type (4 stars - "Shift 8") " **** " Step 3) Type "Shift and the "1" Key Step 4) Type "ERR then "space" the "error message" Ex. SCH0600 (Shift) "1" >ERR SCH0600 (enter) > SCH0600 Illegal Input Character Moves/Adds/Changes Moving a Telephone To move a Telephones between exsiting location: LD 10 for Analog LD 11 for Digital LD 20 (for Rls 19 and above) REQ: MOV TYPE: (Phone Type) TN: (Terminal Number) TOTN: (To new TN Number) Then Enter Through... Here is an Example: Thelma X5000 TN 12 0 0 0 TYPE: 2008 Louise X5001 TN 12 0 0 1 TYPE: 2616 Find and empty Digital Tn that is not programmed (i.e.12 0 0 10) Then

In LD 20 do a: REQ: MOV TYPE: 2616 TN: 12 0 0 1 TOTN: 12 0 0 10 then Enter through.. Now Louise is in limbo right now..then do a REQ: MOV TYPE: 2008 TN: 12 0 0 0 TOTN: 12 0 0 1 Then Enter Through... now Thelma is moved to where Louise was... Then do REQ: MOV TYPE: 2616 TN: 12 0 0 10 TOTN: 12 0 0 0 Then Enter Through.. You now Successfully Swapped Thelma and Louise's places without having to change any wiring. Now just swap their Physical telephones places. Deleting a telephone In LD 20 Do a: REQ: OUT TYPE: (Type of phone you are outing) TN: (The TN of the phone you are outing) Then Return Through. Enabling a phone To Enable a phone, at the REQ prompt in LD 20 or 32 type ENLU then the TN of the phone. LD 20 REQ: ENLU "TN" (i.e. ENLU 12 00 05 00) Disabling a phone To Disable a phone at the REQ prompt type DISU then the TN of the phone. REQ: DISU "TN" i.e. DISU 12 00 05 00 Changing the Display name To change a name alway out the old name then insert the new name. LD 95 REQ: OUT TYPE: NAME CUST:"0" DN: 5555 Return through to the "REQ" prompt.

Then add the new name: REQ: NEW TYPE: NAME CUST:"0" DN: "The extension" i.e. 5555 NAME: "The name" i.e. BOB JONES You can add more names at the next "DN" prompt Building an ACD Mailbox Step 1) LD 23 Step 2) REQ: NEW Step 3) TYPE: ACD Step 4) CUST: 0 Step 5) ACDN:(Enter the mailbox number or DID #) Step 6) MAXP: 1 Step 7) NCFW: (Voicemail number)Or the number you want this acd to forward to Step 8)Then "Enter" Through You have just created an ACD Mailbox in the pbx. When ever anyone calls this number it will automatically forward to voicemail or the number that you assigned in "(NCFW field) - Night Call Forward" prompt. *Please note: Make sure you create a mailbox in your Voicemail with the same extenstion. * You can label the name in LD 95 Printing Routes LD 21: REQ: PRT TYPE: RDB CUST: 0 ROUT: (specify a specific route number or leave blank for all of them) ACOD: (you can sort by access code or leave it blank) Scroll through with "Enter" This is another long list you might want to try to capture it before you press "enter" Listing Trunk Members LD 21 REQ: LTM CUST: 0 Route: (you can specify specific routes or leave it blank for all of them) ACOD: (Blank or you can sort by access code) Printing Customer Info LD 21 REQ: PRT TYPE: CDB CUST: 0

Then scroll through.. be careful this is a long list be sure to set your printer to on or your procomm to capture before scrolling through. Listing Phone by Features LD 81 REQ: LST CUST: 0 DATE: (you can sort by date) Page: DES: (you can sort by the Des description) FEAT: (this is where you put the feature of the phones you want to print) i.e. if you wanted to find all analog lines or phones you would put in "DTN" Finding the Issue and Release (software version) of your PBX Ld 22 REQ:"ISS" -This gives you the: Version Release ISSUE and any patches you have installed. Backing Up Your System To back up the PBX make sure there is a Meridian Floppy in the Floppy drive. Then go to: LD 43 "." TYPE "EDD" Return through

What are some of the most common LOAD functions, and how are they done?

faq798-5094 Posted: 3 May 04 TURN the PRINTER ON Prompt type note > SHIFT-SETUP arrow right general tab arrow down print mode = spacebar to select "copy" arrow left exit return return should print TURN the PRINTER OFF Prompt type note > SHIFT-SETUP arrow right general tab arrow down print mode = spacebar to select "none" arrow left exit return return CHANGE the CLOCK Prompt type note > LD 2 TTAD Shows the date and time format STAD Enter new date and time, to the second (syntax: dd mm yyyy hh mm ss) FIND Someones PICKUP GROUP Prompt type note > LD 11 REQ PRT TYPE DNB CUST 0 DN #### to find their port, enter their DN (Extension #) return return return return Write down the PORT # REQ TYPE PRT TNB

TN

## ## enter the PORT # you just wrote down WATCH for RNPG # (Ringing Number Pickup Group)

EDIT Someones PICKUP GROUP Prompt type note > LD 11 REQ CHG TYPE 2616 TN ## ## Enter the Port Number (remember to change this for all a users ports) ECHG Yes ITEM RNPG ## Enter RNPG and the Pickup Group Number wanted Return out CHANGE a Station's RINGER (DRG1 thru DRG4) Prompt type note > LD 11 REQ CHG TYPE 2616 phone model TN ## ## enter the port number ECHG YES ITEM CLS DRG# replace the # With 1,2,3 or 4 return out FIND a Station's PORT NUMBER (TN number) Prompt type note > LD 11 LD 11 REQ PRT TYPE DNB CUST 0 DN #### enter the DN number (extension) return return return return TN ???? WRITE down this number (card/port)

To Check the STATUS of a CARD or a PORT Prompt type note > LD 11 STAT CP C= Card number, P= Port Number. (ex: 6 checks all ports on card

6) (ex: 6 4 checks Port 4 on Card 6) To EDIT the RING-no-answer and BUSY-no-answer forward to number Prompt type note > LD 11 REQ CHG TYPE 2616 TN ## ## Enter TN (Port) number ECHG Yes Easy Change? ITEM FDN FDN is the RING-NO-ANSWER number. #### Enter the DID number to forward to after 4 rings if DID has no voicemail box ITEM HUNT HUNT is the BUSY-NO-ANSWER number. #### Enter the DID number to forward to when BUSY. Set the FDN to forward to 7000 if the DID number has a voicemail box Set the Hunt to the 3xxx number (as in 2130s rollover is 3130) on a normal phone. To Change the Button assignments on a Station Prompt type note > LD 11 REQ CHG Type 2616 TN ## ## Enter the port number of the phone to be changed ECHG Yes Easy Change? Key_##_SCN_EXT# ## = the Key number you want to change. See below SCN = set this to SCN if you want to see the line ringing, or to BFS if you want to see if the line is Busy. Key ## ADL 16 = autodial 16 digits. To EDIT a PICKUP group Prompt type note > LD 11 REQ CHG TYPE 2616 TN ## ## Enter TN (Port) number ECHG Yes Easy Change? ITEM RPNG RPNG is Ring Pickup Number Group 15 Enter the 2 digit number of the pickup group

To Make Incoming Calls go to Voicemail (if a vacant desk becomes occupied) Prompt type note > LD 11 REQ CHG TYPE 2616 TN ## ## Enter TN (Port) number ECHG Yes Easy Change? ITEM FDN FDN is the "Forward if no answer" DN 7000 7000 forwards calls to Voicemail after the 4th ring HUNT 7000 HUNT is the "Forward if busy" DN 7000 forwards calls to Voicemail after the 4th ring if the phone is busy

How to find the Software Version of the PBX Prompt type note > LD 22 ISS Write down the version number CHECK the STATUS of PORTS on a CARD (to see if an unplugged phone caused a port to disable itself) Prompt type note > LD 32 STAT ? ? = the card number, 1 thru 6 (or whatever you have) to see the status of all the ports on card 4, look at 0-15 only ENABLE Ports on a SPECIFIC CARD Prompt type note > LD 32 LD 32 ENLC ? To ENABLE ALL the PORTS on card ?. The ? = the card number or ENLU ? ? To ENABLE a Single PORT. The first ? is the Card #, the second ? is the Port # or ENLS S= Shelf. Main cabinet is shelf 0 example: 021 0 00 14 (02 is the cabinet number, 1 is the Card, 0 = ??, 00 = ??, 14 is the Port #) RUN an INTERNAL BACKUP on the PBX Prompt type note

> .

LD 43 EDD runs the backup. Let it run. **** to log out

To Check TRUNK LINES Prompt type note > LD 60 LD 60 STAT or STAT 1 STAT shows status of all trunks, STAT 1 shows status of trunk 1 to Enable Loop ENLL 1 Enables entire T-1 Loop to Enable Channel ENCH 1_1 Enables channel 1_1 to Disable Channel DSCH 1_1 Disables Channel 1_1 TO PRINT a PREFIX list (Prefix = SPN) Ex: in 270-555-1212, the 555 is the prefix. Prompt type note > LD 90 REQ PRT CUST 0 FEAT NET TRAN AC1 TYPE SPN SPN 99 To CHANGE an RLI# on an existing Prefix (SPN) Prompt type note > LD 90 The RLI number tells the PBX what to auto insert in front of a Prefix #. Example: RLI 1 = Do Not autodial anything RLI 3 = Toll Free Call (your RLI #s are likely different) REQ CHG CUST 0 FEAT NET TRAN AC1 TYPE SPN SPN ? enter the SPN number you want to edit FLEN return RLI ? enter the new RLI number SDRR return ITEI return SPN ** To OUT an existing Prefix (SPN)

Prompt type note > LD 90 REQ OUT CUST 0 FEAT NET TRAN AC1 TYPE SPN SPN ? enter the SPN number you want to remove SPN ** To ADD a Prefix (SPN) Prompt type note > LD 90 REQ NEW CUST 0 FEAT NET TRAN AC1 TYPE SPN SPN ? enter the SPN number you want to ADD FLEN return RLI ? enter the new RLI number SDRR return ITEI return SPN ** ADD an AREA CODE Prompt type note > LD 90 REQ NEW CUST 0 FEAT NET TRAN AC1 TYPE NPA NPA #### 1 plus the 3 digit AREA CODE you want to add RLI 5 SDRR DENY DENY 976 denies access to 976 porn sites SDRR return ITIE return NPA **** to log out PRINT LIST of STATION NUMBERS with STATION NAMES Prompt type note

> LD 95 LD 95 REQ PRT TYPE NAME CUST 0 PAGE DIG DN ALL SHRT YES YES for SHORT list, or NO for FULL List SHIFT-SETUP arrow right general tab arrow down print mode = spacebar to select "copy" arrow left exit return return should print To Edit a STATION NAME Prompt type note > LD 95 REQ OUT this deletes the existing station name TYPE NAME CUST 0 DIG return DN enter station # Return to end REQ NEW this creates the new station name TYPE NAME CUST 0 DIG return DN enter station # NAME = Firstname Lastname Return to end RUN LD 43 Internal Backup

To do a VOICEMAIL BACKUP to Tape Prompt type note > AX login to Voicemail General Administration Volume and Selective Backup

How to HyperTerminal in to the PBX and VOICEMAIL Systems. 1. Launch HyperTerminal 2. Set phone number to your modem dialin number 3. Set terminal emulation to VT52 4. Dial it should end up at a blank HyperTerminal window 5. Type the password to access the PBX modem. This will not show up on the screen when you type it. The screen should now display Ok, You are now transparent to port 1. 6. Type logi to login, then the password. 7. You should now have a > command prompt. To go from PBX commands to VOICEMAIL (in Hyperterminal) 1. Go to File, Properties, Settings and set the terminal emulation to VT100. 2. At the >, type AX 3. Hit F1 to bring up the command bar at the bottom. 4. Hit F1 again to Logon. To go from VOICEMAIL back to PBX (in Hyperterminal) 1. EXIT all the way out of VOICEMAIL, back to where F1 says logon (lower left button) 2. Go to File, Properties, Settings and set the terminal emulation to VT52. 3. hit Ctrl ] IMPORTANT Do NOT exit HyperTerminal until you have logged out of BOTH the VOICEMAIL and PBX Command System (logo is the PBX logout command). Relevant Commands when dialed in to the PBX Ctrl ] To change from Voicemail to PBX commands **** To back up in PBX Command mode ax use at the > command line to go to Voicemail (followed by F1 when the voicemail gibberish pops up) logi login to PBX logo logout of PBX

Cheat sheet for a NorTel Options 11 PBX

Adding > REQ CUST FEAT TRAN TYPE NPA RLI SDRR DENY DENY SDRR ITEM NPA REQ Area Codes LD 90 NEW 0 Customer is always zero for Clorox system NET Network Translation AC1 Access Code 1 NPA Numbering Plan Area 1270 1 + new area code 4 Route List Index DENY Supplimental Digit Restriction or Recognition 976 Deny access to 976 numbers within this area code

****

Adding/Changing Routing > LD 87 REQ NEW CUST 0 FEAT CDP TYPE DSC DSC 4238 Extension being added RLI 30 Route number for Chicago

Changing Display Names > LD 95 REQ CHG TYPE NAME CUST 0 DIG DN 4210 Extension needing changed Resetting Phones > LD 20 REQ PRT TYPE DNB DN 4210 Extension Asdfasdfasdfasdf003 0 00 013 REQ **** Exit > LD 32 Blah . STAT 3 13 DSBL . DISU 3 13 . ENLU 3 13 . STAT 3 13 IDLE

Changing Calling Ability > LD 10 or 11 10 for Analog phones 11 for Digital? REQ CHG TYPE 500 or 2616/2006 500 for Analog and 2616 or 2006 depending on digital TN 14 0 00 00 TN of Phone ECHG YES ITEM ENCOS 1 Where 1 is ability desired.0 = 911 1 = 1800, etc 5 = US 6 = Caribbean 7 = Hawaii/Alaska 8 = Canada 9 = International (only?) Changing the Time on the PBX > LD 2 . TTAD (Responds) TUE 04 04 2000 13 25 54 . STAD 4 4 2000 14 26 10 . **** Printing Speed > LD 20 REQ PRT TYPE SCL LSNO 0000 RNGE 00 20 Or REQ **** Call Lists

System Speed Call List Number Is 0000 (example) Print speed call entries (0-20) Print All Entries Exit

Changing the System Speed Call List > LD 18 REQ CHG TYPE SSC System Speed Call LSNO 0000 NCOS Network Class Of Service DNSZ Directory Number SiZe (length of stored numbers) SIZE List SIZE (how many entries can be stored) WRT WriTe to disk? ( = yes) STOR 09 98*15108476100 09 = Entry Number, * = pause WRT STOR REQ **** Exit Enable/Disable Trunks > LD 32 Blah . STAT 011 0 00 IDLE . DISU 011 0 00 . STAT 011 0 00 DSBL . ENLU 011 0 00 . STAT 011 0 00 IDLE (Same as phones) 00 00 00 00 00 6102 Trunk

Show T1s > LD 60 Blah . STAT Resetting T1s Lines > LD 96 Blah . DIS DCH 15 Channel Number LD 60 DISL 2 Loop Number ENLL 2 Backup Data > LD 43 . Edd Create data dump > LD 143 . Xbk External Backup INFO: 9600 backup 05-19-03 Include backup rate (needed for restore), and date. Initiate x-modem receive on comm. program Quick Move phones: quick move: EX: 5572 - 8 11 5573 - 8 14 18 0 = empty >ld 11 REQ: mov type: 2616 TN: 8 11 TOTN: 18 0 (to empty TN) REQ: mov type: 2616 TN: 8 14 TOTN: 8 11 REQ: mov type: 2616 TN 18 0 TOTN: 8 14 SYSTEM INFO: >ld 22 REQ: slt FREE Numbers >LD 20 REQ: prt TYPE: ludn

CUST: 0 DN 55 FREE TNs >LD 20 REQ: luvu TYPE: 2616 COPY Phones >ld 11 REQ: cpy 8 CFTN: 8 11 DES: whatever SFMT: auto TN: 17 2 DN: 4221 Auto adjust daylight savings time ld 2 .tdst (show current) .sdst on (turn on) fwtm 4 1 1 2 bwtm 10 l 1 2 month - week - day - hour L = last week. Trace a call ld 80 .trac 0 5572 trac - cust number - DN

Notes: Tgar = 1 (Not allowed to access trunks directly) Tgar = 0 (Access trunks directly using 8901,2,etc)

Octel Stuff 14 System reports 4 Special Request A Add 1 Add item number 1 3 Short Form Subscriber Usage 1 Current Period P Prints it to screen

Boot on error: ^DD (Control-DD) CL ALL (Clear all errors) BOOT ! Quick Phone Example: >ld 20 PT0000 MARP NOT ACTIVATED REQ: prt TYPE: dnb CUST DN 5572 DATE PAGE DES CUST DN 00

5572 CPND NAME James Zawacki XPLN 24 DISPLAY_FMT FIRST,LAST TYPE SL1 TN 007 0 00 15 KEY 00 H MARP (2616) NACT REQ: prt TYPE: tnb TN 7 15 DATE PAGE DES DES TN TYPE CDEN CUST AOM FDN TGAR LDN NCOS SGRP RNPG SCI SSU LNRS QAOFF 007 0 00 15 2616 8D 0 0 5600 1 NO 7 0 1 0 0000 16

DES QAOFF

22 JUL 2005

XLST SCPW CLS CTD FBD WTA LPR PUA MTD FNA HTA ADD HFA MWA LMPN RMMD SMWD AAD IMD XHD IRA NID OLA VCE DRG1 POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD ICDD CDMD LLCN MCTD CLBD AUTU GPUD DPUD DNDD CFXA ARHD CLTD ASCD CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD DDGA NAMA DRDD EXR0 USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTU DNDY DNO3 MCBN CDMR CPND_LANG ENG RCO 0 HUNT 5600 LHK 1 LPK 0 PLEV 02 CSDN AST IAPG 0 AACS NO ITNA NO DGRP MLWU_LANG 0 DNDR 0 KEY 00 SCR 5572 0 MARP CPND NAME James Zawacki XPLN 24 DISPLAY_FMT FIRST,LAST 01 SCR 6572 0 MARP CPND NAME James Zawacki XPLN 24 DISPLAY_FMT FIRST,LAST 02 ADL 16 03 ADL 16 04 ADL 16 05 ADL 16 06 PRK 07 08 AO6 09 CFW 16 5600 10 MWK 5600 11 TRN 12 ADL 16 13 ADL 16 14 ADL 16 15 DATE 22 JUL 2005 NACT