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Online 5 Why's (Screening Tools) Training

opyrighted and protected by federal law. e to distribute or share with other Six Sigma effort has been made to ensure the accuracy however no guarantee is expressed or implied you have suggestions for improvement please free to contact 6ixSigma.org

Why's (Screening Tools) Training

5 Why's
By asking successive 'Why's' the team may be able to identify Root Cause Online 5 Why's (Screening Tools) Training

Therefore

What is the failure? The car won't start

Therefore

Why did this occur? It ran out of gasoline

Is Confirmation Necessary? Yes No

How is this confirmed? Fuel gage

Therefore

Why did this occur? I forgot to fill it up No

How is this confirmed? Yes

Therefore

Why did this occur? The fuel gage is not working No

Yes

How is this confirmed? Fuel gage testing

Therefore

Why did this occur? I forgot to have it repaired No Why did this occur? I didn't put it on the repair list when it broke Root Cause

Yes

How is this confirmed? Maintenance records

How is this confirmed? Yes

Cause

Instructions:

STEP 1 : Define the problem. What is the product, process or service tha STEP 2 : Ask: Why did this occur?

is this confirmed? gage

STEP 3 : Answer: Does this reason need to ne confirmed? If No proceed If Yes, then record how confirmation was made. STEP 4 : Repeat Step 2 & 3 until Root Cause is identified.

is this confirmed?

is this confirmed? gage testing

STEP 5 : Verify Root Cause by starting at the probable Root Cause and co it to the previous cause using 'Therefore' STEP 6 : Repeat Step 5 until you reach the problem

is this confirmed? tenance records

STEP 7 : If there is a logical connection between each pair of statements to the problem then you have likely found the Root Cause

is this confirmed? See D6

ocess or service that has failed.

med? If No proceed to next 'Why?'

e Root Cause and connecting

pair of statements back he Root Cause