The Balanced Scorecard

Collection Management

and

Jim Self University of Virginia Library

www.lib.virginia.edu/bsc
27 June 2004

Managing the data

The Balanced Scorecard is a layered and categorized instrument that

Identifies the important statistics Ensures a proper balance Organizes multiple statistics into an intelligible framework

The scorecard measures are balanced into four areas

The user perspective The finance perspective The internal process perspective The future (learning and growth) perspective

Metrics

Specific targets indicating full success, partial success, and failure At the end of the year we know if we have met our target for each metric The metric may be a complex measure encompassing several elements

The scorecard at Virginia

Implemented in 2001 Reports for FY2002 and FY2003 Preparing metrics for FY2005 A work in progress

Our Guiding Principles

Collections and Services

Providing access to great collections that are easy to find, easy to use, and that inspire learning and scholarship. Providing great service that meets our users needs and surpasses their expectations.

Metric VI: Circulation of new monographs

Target1: 60% of newly cataloged

monographs should circulate within two years.

Target2: 50% of new monographs

should circulate within two years.

Metric VII: Turnaround time for user requests

Target1: 90% of user requests for new

books should be filled within 7 days.

Target2: 80% of user requests for new

books should be filled within 7 days.

Metric VIII: Processing Time for Routine Acquisitions

Target1: 90% of in-print books from

North America should be processed within one month.

Target2: 80% of in-print books from

North America should be processed within one month.

Metric XVI: Unit Cost of Serial Use

Target1: There should be no increase in

unit cost each year.

Target2: Less than 5% annual increase

in unit cost.

Metric XVII: Unit Cost of Online Databases

Target1: There should be no increase in

unit cost each year.

Target2: Less than 5% annual increase

in unit cost.

Metric XXIV: Expenditures for Digital Materials

Target1: U.Va. should be in the top

25% of ARL libraries in percentage of collections dollars expended on digital materials.

Target2: U.Va. should be in the top third

of ARL libraries.

Impact of the Scorecard

Acquisition of materials that are likely to be used Prompt response to user requests Control of unit costs Acquisition of more digital materials