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Basics of Communication
Basics of Communication
Page 1
Program Objectives (1 of 3)
To identify steps in taking
responsibility for your own communication. voice, and body language in communication. communication.
Program Objectives (2 of 3)
Recognize and understand the
power of communication.
due to listening.
Page 3
Program Objectives (3 of 3)
Enhance your knowledge of non-
Apply what you learn to the Know how to use the last resort.
problem solve.
Page 4
A Challenge
Please write a One Sentence Definition of EFFECTIVE COMMUNICATION
Page 5
Definition of Communication (1 of 2)
The exchange of thoughts, messages, or the like, as by speech, signals or writing. To express oneself in such a way that one is readily and clearly understood.
Page 6
Definition of Communication (2 of 2)
Communication is shared feelings/shared understanding. If you can honestly achieve that goal, you are communicating.
Page 7
Methods of Communication
One-Way
Two-Way
Phone call, in-person. Team meetings, consulting, consensus, decision making, group problem solving.
Page 8
Collaborative
Communication Advantages
Increase productivity.
Reduce stress.
Better understand what others are saying. Better understand how to get your message across.
Enhance relationships.
Save time and money.
Page 9
Who Is Responsible?
The Communicator.
60 Percent!
Page 10
Face-To-Face
Mirror
and
Match.
Page 11
Tone of voice.
Key words.
Page 12