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Doc. Title Hero Service Manual Page 1 of 93
HTC CONFIDENTIAL
SM-TP009-0226
HTC Corporation.
Hero
Service Manual
UHTC Proprietary
Confidential Treatment Requested
Rev. A05
HTC Corporation.
Engineering Mobility
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HTC CONFIDENTIAL
SM-TP009-0226
HTC Corporation.
REVISION CONTROL TABLE
REV DATE CONTENTS DEPT REVISED STAGE
A01 2009/6/10 Fist Release PSE Budiman Cheng PVT
A02 2009/6/25
1. Remove 76H03488-00M, add
76H04054-00M &
76H04135-00M on chapter
9.1
2. Update touch window
disassembling procedure on
chapter 2.2
3. Add TouchPad test item on
chapter 4
PSE Budiman Cheng MV
A03 2009/7/21
1. Add water sensitive label
location on chapter 2.3
2. Update spare part list picture
on chapter 9.1
3. Update FRU M/B additional
parts location on chapter 9.3
4. Update assembling procedure
on chapter 2.3
PSE Budiman Cheng MV
A04 2009/8/17
1. Change Touch Window
disassembly procedure on
chapter 2.2
2. Add battery run-down test
and charge test on chapter
4.1
3. Change PCB support location
on chapter 2.3
PSE Budiman Cheng MV
A05 2009/11/2
Update /O board assembly
procedure on chapter 2.3 and
spare part list on chapter 9.1 for
ghost key issue.
1. Remove 72H03715-00M, add
72H03817-00M
2. Remove 76H04166-00M add
76H04309-00M
3. Add 72H03818-00M
PSE Budiman Cheng MV
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Doc. Title Hero Service Manual Page 3 of 93
HTC CONFIDENTIAL
SM-TP009-0226
HTC Corporation.
1. INTRODUCTION ....................................................................................................................................................................4
1.1 PRODUCT FEATURES.......................................................................................................................................................5
1.2 PRODUCT OVERVEW.....................................................................................................................................................16
2. DEVICE DISASSEMBLING AND ASSEMBLING PROCEDURE ................................................................................24
2.1 TOOL LST.......................................................................................................................................................................24
2.2 DSASSEMBLNG PROCEDURE........................................................................................................................................25
2.3 ASSEMBLNG PROCEDURE.............................................................................................................................................31
3. ROM RE-FLASH PROCEDURE........................................................................................................................................40
3.1 ROM UPGRADE THRU RUU (RE-FLASH UPGRADE UTLTY) ........................................................................................40
3.2 ROM MAGE UPGRADE THRU SD CARD..........................................................................................................................44
4. DIAGNOSTIC PROGRAM..................................................................................................................................................46
4.1 LST OF DAGNOSTC / OS MODE TEST TEMS..............................................................................................................46
5. POWER MEASUREMENT TEST ......................................................................................................................................60
5.1 MAN BOARD LEAKAGE CURRENT TEST PROCEDURE ...................................................................................................60
6. COSMETIC INSPECTION CRITERIA...............................................................................................................................65
6.1 CLASSES DEFNTON OF NSPECTVE AREA...................................................................................................................65
6.2 DSPLAY NSPECTON .....................................................................................................................................................68
6.3 MAN UNT NSPECTON ..................................................................................................................................................70
7. GENERIC TROUBLESHOOTING .....................................................................................................................................72
8. GENERIC LABELING PLAN..............................................................................................................................................77
9. GENERIC SPARE PART LIST AND PHOTOS................................................................................................................81
9.1 SPL FOR REPAR ...........................................................................................................................................................81
9.2 BOARD LEVEL 2.5 REPARS...........................................................................................................................................87
9.3 FRU M/B ADDTONAL PARTS LOCATON........................................................................................................................89
10. RF ANTENNA SPECIFICATION...................................................................................................................................90
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HTC CONFIDENTIAL
SM-TP009-0226
HTC Corporation.
1 Introduction
This manual provides the technical information to support the service activities of this product.
This document contains highly confidential information, so any or all of this document should not be revealed to
any third party.
Chapter 1: Introduction-This Chapter is about Products features and basic Product function. After
reading this chapter, you will know what feature the product has and basic hardware
operation. Also you will know how to perform soft-rest and hard-rest in this chapter.
Chapter 2: Device Disassembling and Assembling Procedure- After reading this chapter, you will
learn how to disassemble and assemble the product. Also, you will know what tools to
use and the torque. Please follow the instruction to disassemble the unit to prevent
from damaging the unit.
Chapter 3: ROM Re-flash Procedure- After reading this chapter, you will learn how to perform
the ROM image re-flesh by using RUU and SD-Card. Also you can find the steps of
enter the boot loader mode.
Chapter 4: DIAGNOSTIC PROGRAM- After reading this chapter, you will learn
How to use the diagnostic program to perform unit function test
How to test some functions in Windows Mobile mode (ex. WLAN, Bluetooth, and
USB etc)
Chapter 5: Power measurement test- After reading this chapter, you will learn how to use MB
leakage test procedure and battery run-down test (Battery Capacity Measurement).
Chapter 6: Cosmetic Inspection Criteria- After reading this chapter you will learn the appearance
quality inspection criteria, ex. Display, bezel, and housing etc
Chapter 7: Generic Troubleshooting- After reading this chapter, you will learn how to do generic
trouble-shooting.
Chapter 8: Generic Labeling Plan- In this chapter, you will find generic labels for reference, ex.
Regulation label, and battery label etc
Chapter 9: Generic Spare Part List and Photos- In this chapter, you will find Spar parts reference
list and photos for repairing, including unit and Board level.
Chapter 10: RF Antenna Specification- Reference Spec for RF test.
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Doc. Title Hero Service Manual Page 5 of 93
HTC CONFIDENTIAL
SM-TP009-0226
HTC Corporation.
1.1 Product Features
Platform
Ultra slim bar type phone with capacitive touch display
Android platform
Dimension
112mm(L)x 56.2mm(W)x 14.35mm(T)
Processor/Chipset
Qualcomm MSM7200A, 528Mhz
Memory
ROM: 512 MB
RAM: 288 MB DDR (include 32 MB memory in the baseband)
LCD Module
3.2-inch 320x480 HVGA resolution
262K-color TFT LCD with LED back light (OS support 16 bit (64K) colors only)
Capacitive touch screen with multi-touch functions support for browser, e-mail and photo album
HSPA/UMTS/EDGE/GPRS/GSM Function
nternal antenna
Dual mode UMTS/HSDPA/HSUPA (900/2100MHz for EU/Asia, 850/1900 for US and 850/2100 for Telstra) and
GSM/GPRS/EDGE (Quad-band 850/900/1800/1900Mhz)
UMTS/HSDPA/HSUPA
850: 829-849, 869-894MHz
900: 880-915MHz, 925-960MHz
1900: 1850-1910, 1930-1990MHz
2100:1920-1980MHz, 2110-2170MHz
GSM/GPRS/EDGE
850: 829-849, 869-894MHz
900: 880-915, 925-960MHz
1800: 1710-1785, 1805-1880MHz
1900: 1850-1910, 1930-1990MHz
HSDPA / UMTS
3GPP Release 5 compliant
7.2Mbps peak rate
HSUPA [Options, depends on carrier engagement]
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HTC CONFIDENTIAL
SM-TP009-0226
HTC Corporation.
2/5.76 Mbps (5.76 Mbps when available)
Global roaming
Auto band switching
Handover and cell selection between GSM/EDGE and UMTS
DTM
DARP
Audio codec: AMR-NB, EFR, FR, HR
SMS (MO, MT), concatenated SMS (640 characters)
Generic services:
Call holding/waiting/forwarding
Call barring
CL (Calling Line dentity)
Display own number
Network selection
Cell broadcast
Multi-party conference call
Spool icon
Phase 2+ unstructured supplementary service data
Network Lock
CPHS (partial support)
Support Google indoor positioning technology
Support MCC-MNC-UC-D, as stated in 3GPP TS 25.401 R99, Section 6, for both RL and radio
EGPRS Functionality
EGPRS class B
Multi-slot standard class 12 (Class 10- carrier dependent)
PBCCH
Link Adaptation and ncremental Redundancy
USM/SM
1.8/3V of UCC
USM Application at least according to 3GPP TS 31.102
SM Application Tool Kit release 96 complete, 98 class 3, and 99 partial
Over the Air (OTA) programming
FDN
ADN
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HTC CONFIDENTIAL
SM-TP009-0226
HTC Corporation.
Security Pin 1 & 2 control
TTY / TDD function (for device ship to US)
Standalone GPS/ A-GPS (Qualcomm based solution)
GPS
nternal GPS antenna
Chipset solution
QCT MSM7200A with XTRA support
Support both standalone & assisted modes
Sensitivity -145dBm for cold start and -155dBm for tracking
Support NMEA 0183 version 3.0 or above
Dynamically allocated parallel channel GPS receiver
Acquisition time
Hot start: 8 seconds, average TTFF(open sky & static condition)
Warm start: 60 seconds, average TTFF(open sky & static condition)
Cold start: 75 seconds, average TTFF (open sky & static condition)
Update rate: once/1sec (default)
GPS Accuracy [TBD]
Position: < 15 meters, 95% successful rate
Velocity: 0.05 meter/sec steady state
A-GPS
E911 Location nformation (for device shipped to US)
Support UE-Based & UE-Assisted A-GPS
OMA SUPL v1.0 compliance (v2.0 if available)
SUPL-RRLP
WAP push over SUPL
Standard 3GPP A-GPS compliance
3GPP TS 44.031 (RRLP 5.12)
3GPP TS 25.305 (GSM & UMTS)
Emergency priority override existing A-GPS service
Performance requirement
TTFF (95% successful rate): < 20 seconds
2D Location Error (95% successful rate): < 100 m
3GPP TS 25.171 compliance (Requirement for support of Assisted Global Positioning System)
3GPP 34.171 (Terminal conformance specification, Assisted Global Positioning System)
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HTC CONFIDENTIAL
SM-TP009-0226
HTC Corporation.
3GPP TS 34.108 (Common test environments for User Equipment conformance testing)
Fallback to Standalone mode when no network connection
Performance requirement (Standalone mode) [China Mobile Requirement]
12+ parallel channel GPS receiver [QCT not supported]
Data update frequency: > 1Khz
Sensitivity requirement
GPS for one satellite: up to -142dBm
GPS for remaining satellite: up to -147dBm
Cold Start
TTFF (50% successful rate): < 40 seconds
2D Location Error (50% successful rate): < 25 m
Warm Start
TTFF (50% successful rate): < 38 seconds
2D Location Error (50% successful rate): < 100 m
Hot Start
TTFF (50% successful rate): < 4 seconds
2D Location Error (50% successful rate): < 30 m
Ambient Light Sensor
Support auto backlight control
Digital Compass
Compass resolution: 1 degree (displays degrees and cardinal points)
2D/3D (2/3 channel) sensor
Within 5 degrees accuracy
2000 T Magnetic flux measuring range
Support auto map orientation alignment
Motion G-sensor
Tri-axis accelerometer
Resolution: 1.22 milli-g
Auto portrait/ lanscape mode change when device orientaion change
nterface to compensate tilting effect
Digital Camera
5 MP Color CMOS with auto focus
Keyboard/Button/Switch
Trackball
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HTC CONFIDENTIAL
SM-TP009-0226
HTC Corporation.
Back button
Home button
Menu key
Send/End key
Volume Up/Down button
Search key
Notification
One bi-color LED for power, and notification
Notification by sound, vibration, LEDs or status shown on the display
Audio
Built-in Microphone
Receiver
Loud speaker for Hands-Free supported
Full duplex
Audio sampling rate
16-bits with 8KHz, 11KHz, 22KHz, 44.1KHz
AMR/AAC/WAV/WMA/MP3 codec
Audio Path Routing
Bluetooth
Receiver
Speaker
Headset
Connectivity & Interface
Bluetooth
Compliant with v2.0 with EDR [2.1 when available]
Class 2 transmit power
Supported profiles:
GAP (generic access profile)
SDP (Service Discovery Profile)
SDAP (Service Discovery Application Profile)
HSP (headset profile)
HFP (handsfree profile)
A2DP (Advanced Audio Distribution profile)
AVRCP (Audio/Video Remote control Profile)
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HTC CONFIDENTIAL
SM-TP009-0226
HTC Corporation.
GAVDP (General Audio/Video Distribution Profile)
SPP (Serial Port Profile)
Co-exist with Wi-Fi
Wi-Fi
EEE 802.11b/g compliant
nternal WLAN antenna
Data rate auto fallback for extended range for 802.11b
ELP mode
Security 802.11i and AES
However, OS doesn't support 802.11i and AES
WPA authentication WEP, WPA, PSK, EAP-TLS, PEAP, LEAP
Signaling interfaces between the terminal device and the servers: mutually authenticated and
encrypted utilizing TLS (RFC 2246) with RC4 encryption with SGA1 used as the message integrity
check
QoS
802.11 WME QoS
802.11e
HTC ExtUSB 11-pin mini-USB:
USB 2.0 with high speed client
Support USB charging and synchronization
Support audio output, mic, and HTC accessory related control function
H2W support
Mass storage support
3.5 mm audio jack
1.8/3V USM/SM card slot
MicroSD Card Slot
Support SD2.0/ SDHC
Power
Battery
Removable and Rechargeable, 1350 mAh
Battery life [TBD]
Talk time: 240 ~ 470 minutes for GSM
Talk time: 150 ~ 420 minutes for UMTS
Standby time: 230 ~ 440 hours for GSM
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HTC CONFIDENTIAL
SM-TP009-0226
HTC Corporation.
Standby time: 290 ~ 750 hours for UMTS
AC adaptor
AC input: 100 ~ 240V AC, 50/60 Hz
The device shall be able to detect the AC adapter complied with China adapter standard.
DC output: 5V and 1A
Hanger hole
Stylish hanger to wear phone with neck strap as pendant or to attach various phone hangers
Accessories
Quick start guide [nbox]
Travel charger [nbox]
Mini-USB data cable [nbox]
Standard battery [nbox]
Wired stereo headset, with 3.5mm connector [nbox]
Accessory leaflet [nbox] (Own Brand only)
Pouch [nbox]
SD card (nbox size or not depends on sku)
Mono Bluetooth Headset
Multifunction audio cable
Wired remote music controller
3.5 mm audio adaptor with earphone
Car charger
Car holder
Generic cradle
Car upgrade kit (car charger and car holder)
Compatibility Test:
Below accessories are required to do the compatibility test
Mono Bluetooth Headset, BH M100
Stereo Bluetooth Headset, BH S100
Handsfree Carkit : Parrot CK3400LS, Parrot MK6100, Parrot Minikit, Audi, BMW & Mercedes incar
SanDisk memory cards (including SDHC format)
Android GMS applications
Search
Maps and Street View
YouTube
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HTC CONFIDENTIAL
SM-TP009-0226
HTC Corporation.
Gmail
Google Talk
Synchronization (Contacts, Calendar, Gmail)
Market
HTC value-added applications
HTC Home Screen (Rosie)
Contacts
Favorite people view in Rosie
People centric message summary in 2nd layer SMS, MMS, Email, Update and events (with Facebook
integration)
Sync with Google Contacts, MS Exchange, and/or PC MS Outlook
ntegrate with SM manager
Footprint
Message portal (Missed communication view)
Messaging
ntegrate with location picker. User can insert Geo-tag, PO information, and google map link on composing
Tap Geo-tag or address to invoke maps
Email
POP3/MAP4 Mail Client support
ntegrate with location picker. User can insert Geo-tag, PO information, and google map link on composing
Tap Geo-tag or address to invoke maps
Support sync with Microsoft Exchange (with Direct Push) and PC MS Outlook
Font size adjustment for viewing
Calendar
Support multiple calendars on device
Provide show/off option for each calendar
Client to sync with Google Calendar, MS Exchange, and/or MS Outlook
ntegrate with location picker. User can insert Geo-tag, PO information, and google map link on composing
Tap Geo-tag or address to invoke maps
Music
Support DRM 1.0 (FL/CD/SD)
Camera/Camcorder
Multimedia
Photo mode
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HTC CONFIDENTIAL
SM-TP009-0226
HTC Corporation.
Encoding format: JPEG
Resolution: QSXGA 2592x1944, QXGA 2048x1536, SXGA 1280x960, VGA 640x480
Camcorder
Up to 24 fps encoding for QVGA resolution
Encoding format:
Codec Extension Profile
MPEG4 + AMR-NB .3gp
Simple
profile
H.263 + AMR-NB .3gp Profile 0
Geocoding embedded (Cell D or GPS option)
Album (Pictures & Videos)
Support OMA DRM 1.0 (FL/SD/CD)
Auto rotation on G-sensor orientation change
Photo upload to Facebook/Flickr
Support multi-touch function
Browser
ntelligent zoom
Visual bookmark
Flash Lite 3.X plug-in
Over 1000 popular site database to enhance search input
Auto rotation on G-sensor orientation change
Can create custom gadget from standard webpages
Support multi-touch function
Stock
Weather
Phone Dialer
HTC Smart Dial experience
Settings
Lock screen
Wallpaper and Clock.
Music playback
Notification
Clock
Support World clock/Alarm/Time setting/Stopwatch
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HTC CONFIDENTIAL
SM-TP009-0226
HTC Corporation.
OOBE (out-of-box experience)
Predictive text input & SP
EZ SP
Prediction, completion and correction
Touch software keyboard
12/20/QWERTY SP
XT9
Multi-Tap
C-ME
PC tool
Viewer and Editor for DOC/XLS/PPT file (no editor on PPT)
PDF viewer
Voice Recorder
Ringtone Trimmer (ntegrate with Music)
Calculator
Audio and Video Enhancement
Audio
Audio Codec Formats
MP3, MD, AAC-LC, AAC+, AMR-NB
Video
Video Codec Formats
MPEG4 SP, H.263, H.264 and WMV9
Video scaling up to full screen display
mage File Format
PNG, JPG, GF (with Animation GF), BMP
J2ME
JSR 75 PM access & FC
JSR 118
JSR 120 Wireless Messaging AP
JSR 135 Mobile Media AP
JSR 139
Location picker
File picker
Handwriting (For Chinese only)
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HTC CONFIDENTIAL
SM-TP009-0226
HTC Corporation.
SM Toolkit
OMA DRM 1.0 (FL/CD/SD)
ROM Flash Tool
On-line services integration (reserve in design, not in first launch, but need to be able to turn on by OTA)
Long press power button menu power off, silent mode on/off, vibrate mode on/off, and airplane mode on/off
MPS (AM/MSN/Yahoo M) (Carrier dependent)
Streaming Media Player (carrier dependent)
A 3GPP PSS based client solution
Support RTSP/RTP based streaming protocol
3GPP progressive download
H264 high resolution playback
Regulatory
GCF certification [Operator dependent]
R&TTE: EMC / EM, Safety SAR
WiFi Certification
FCC Approval
PTCRB Approval
BQB (Bluetooth Qualification Body) certification
Windows Mobile Logo (NTSL)
CB certificate / report
UAELAB
CASA
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HTC CONFIDENTIAL
SM-TP009-0226
HTC Corporation.
1.2 Product overview
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HTC CONFIDENTIAL
SM-TP009-0226
HTC Corporation.
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HTC CONFIDENTIAL
SM-TP009-0226
HTC Corporation.
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HTC CONFIDENTIAL
SM-TP009-0226
HTC Corporation.
Install the SIM card

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HTC CONFIDENTIAL
SM-TP009-0226
HTC Corporation.
Install the microSD card
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HTC CONFIDENTIAL
SM-TP009-0226
HTC Corporation.
Battery
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HTC CONFIDENTIAL
SM-TP009-0226
HTC Corporation.
Charge the battery
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HTC CONFIDENTIAL
SM-TP009-0226
HTC Corporation.
Resetting the phone
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HTC CONFIDENTIAL
SM-TP009-0226
HTC Corporation.
2 Device Disassembling and Assembling Procedure
2.1 Tool list
level No. tem Vendor P/N
1 Mini USB DATA interface Cable
2 Earphone Headset
3 AC Adapter
4 WLAN AP
5
Lv 2 Micro Memory Card with Diag. test program
(need be encoded by HTC)
HTC design DCT-00071
6 Unit current consumption test fixture HTC design MLT-00001
7 Type H battery holder HTC design MLT-00014
8 Power supply
9 Current Meter
L1
10 Mobile tester
1 Special Made Plastic Stick
HTC special
tools
RTT-00006
2 Hand tools
3 Barcode label printer (400DP resolution and
above)
L 2
4 Oven for rework purpose HTC design RTT-00007
1 Lead-free Soldering station
L 2.5
2 Hot Air Gun

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HTC CONFIDENTIAL
SM-TP009-0226
HTC Corporation.
2.2 Disassembling procedure
1. Torx screw-driver T5
2. Phillips screw-driver 00x40
3. Flat plastic stick (P/N: RTT-00006)
4. Cleaning cloth
5. Plastic tweezers
6. ESD wrist strap.
7. Oven for rework purpose
Take out the battery cover by following
the direction of the arrow.
Remove the battery pack by lifting the
battery from the battery compartment as
shown.
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HTC CONFIDENTIAL
SM-TP009-0226
HTC Corporation.
1. Loosen 6 screws from the housing at
the location indicated.
2. Insert the flat plastic stick in between
the bezel and the housing and then
slide along the housing to separate
the housing and the bezel.
3. Disassemble the housing by following
the direction of the arrows.
1. Take out the speaker from the
housing by using flat plastic stick.
2. Please follow the sequence and the
direction of the arrows.
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HTC CONFIDENTIAL
SM-TP009-0226
HTC Corporation.
1. Loosen 4 screws from the housing
at the location indicated.
2. Take out the microphone rubber.
1. Remove the 3 tapes at the location
indicated.
2. Disconnect the LCM and the touch
window connector at the location
indicated.
1. Take out the main board by following
the sequence and the direction of
the arrows.
2. Remove a part of conductive fabric
as shown.
1. Remove the FPC from the main
board at the location indicated.
2. Lift up the I/O board and disconnect
the connector as shown.
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HTC CONFIDENTIAL
SM-TP009-0226
HTC Corporation.
Disconnect the main camera connector
from the main board and take out the
camera as shown.
1. Remove the kapton tape at the
location indicated.
2. Disassemble the I/O board by
following the sequence and the
direction of the arrows.
3. Remove the kapton tape at the
location indicated, take out the track
ball and disconnect the APP FPC
connector at the location indicated.
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HTC CONFIDENTIAL
SM-TP009-0226
HTC Corporation.
1. Remove the mylar and the keypad at
the location indicated.
2. Remove the touch window FPC by
using the flat plastic stick as
carefully as you can (dont bend the
FPC or you may crack the solder)
Take out the LCM by following the
sequence and the direction of the
arrows.
Remove the 76H03900-00M PCB support
from the bezel as shown.
Take out the receiver by lifting it up.
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HTC CONFIDENTIAL
SM-TP009-0226
HTC Corporation.
1. Put the bezel into an oven for 25
minutes at 60 degree Celsius.
2. Paste protective film to protect the
inner side of the touch panel.
3. Put a piece of thin sponge on the top
of the protective film as shown.
4. Press down the touch window at the
location indicated.
5. Disassemble the touch window by
following the direction of the arrow
Note: Do not send back the touch
window if the inner side of the touch
window is scratched or the FPC is
damaged.
The Disassemble process is done
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HTC CONFIDENTIAL
SM-TP009-0226
HTC Corporation.
2.3 Assembling procedure
Paste 76H04135-00M kapton tape
onto the I/O board at the location
indicated
Paste 77H00668-00M LDI label and
76H04027-00M conductive double
sided tape onto the I/O board at the
location indicated.
Tear the kapton tape from USB
connector and paste it at the location
indicated to cover the electronic
component.
Paste 76H04309-00M kapton tape at
the location indicated.
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HTC CONFIDENTIAL
SM-TP009-0226
HTC Corporation.
Paste 72H03714-00M &
72H03817-00M EMI gasket at the
location indicated by following the
shape of the rigid flex board.
Note: Leave the upper side of the
72H03714-00M release tape.
1. Fold the EMI gasket to the back
side.
2. Remove EMI gasket from
housing at the location indicated.
1. Stick 72H03818-00M EMI gasket
onto USB connector as shown.
2. Make sure the gasket is attached
properly on both side of the USB
connector.
1. Connect APP FPC pre assembly
connector to the I/O board and
remove the release tape at the
location indicated if any.
2. Paste 76H03583-00M kapton tape
and put 36H00764-00M track ball
into the support at the location
indicated.
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HTC CONFIDENTIAL
SM-TP009-0226
HTC Corporation.
Note: Please refer to the left pictures
for the kapton tape location and track
ball direction.
1. Assemble the I/O board by
following the direction of the
arrow.
2. Insert the I/O board under the
hook as shown.
3. Make sure you can see the guide
pins when you stick another side
of the I/O board.
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HTC CONFIDENTIAL
SM-TP009-0226
HTC Corporation.
4. Paste a kapton tape at the
location indicated.
Note: Make sure you are using the
correct I/O board (region ID High /
Low) on your device.
Note: Make sure all of the tape,
gasket and LDI label are attached
properly on your main board at the
location indicated.
1. Connect the I/O board connector
to the main board.
2. Lift up the conductive fabric and
then stick the APP FPC to the
main board.
Note: remove the release tape before
assembly, if any.
3. Stick the conductive fabric to fix
the APP FPC.
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HTC CONFIDENTIAL
SM-TP009-0226
HTC Corporation.
Connect the camera connector to the
main board at the location indicated.
1. Insert the touch window FPC into
the location indicated.
2. Assemble the touch window by
following the sequence and the
direction of the arrows.
3. Press the touch window firmly
around as shown in red
Install receiver into the bezel at the
location indicated.
Note: please make sure the receiver
springs toward inside.
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HTC CONFIDENTIAL
SM-TP009-0226
HTC Corporation.
1. Assemble the LCM into the bezel
by following the sequence and
the direction of the arrows.
2. Stick the touch window FPC onto
the LCM back side. (Note: Please
follow the dotted line as the
guide line).
Put the keypad and paste a mylar at
the location indicated.
Stick a PCB support (76H03900-00M)
between the receiver and LCM at the
location indicated.
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HTC CONFIDENTIAL
SM-TP009-0226
HTC Corporation.
Assemble the main board by
following the sequence and the
direction of the arrows.
Note: Make sure the main board is
inserted under the hook and two
guide pins can be seen after
assemble.
Fasten two screws (72H00724-00M
Torque 0.4 +/-0.1 kgf-cm) at the
location indicated (left picture) and
fasten another two screws
(72H02329-00M Torque 0.7 +/-0.1
kgf-cm) at another location indicated
(right picture).
Note:
1. Connect the touch window
connector and LCD connector at
the location indicated.
2. Put the microphone rubber
(76H03408-00M) at the location
indicated.
Paste a kapton tape (76H03581-00M),
EMI gaskets (72H03578-00M) and
(72H03580-00M) at the location
indicated. (left, middle and right
location)
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HTC CONFIDENTIAL
SM-TP009-0226
HTC Corporation.
1. Assemble the housing by
following the sequence and the
direction of the arrows.
Note: Make sure the microphone
rubber and the USB connector pass
through the hole.
2. Press down the housing firmly
1. Fasten 5 screws (72H03483-00M
Torque 1.0 +/-0.1kgf-cm) at the
location indicated.
2. Fasten another screw
(72H03518-00M Torque 1.0 +/-0.1
kgf-cm) at the location indicated
Paste a water sensitive label
(77H00668-00M) at the location
indicated.
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HTC CONFIDENTIAL
SM-TP009-0226
HTC Corporation.
Put the battery into the battery
compartment by following the
sequence and the direction of the
arrows
Put the battery cover back by
following the sequence and the
direction of the arrows.
The Assemble Procedure is Done. You may perform the Function Test or the following process.
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HTC CONFIDENTIAL
SM-TP009-0226
HTC Corporation.
3 ROM Re-flash Procedure
3.1 ROM upgrade thru RUU (Re-flash Upgrade Utility)
Connect device to PC
. nstall the correct PC driver for your
Android phone.
. Connect your device to your PC or
laptop via USB cable.
. Make sure the Windows device
manager recognizes the Android phone
when the device is connected.
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HTC CONFIDENTIAL
SM-TP009-0226
HTC Corporation.
Download ROM Image from SDO
. Download OS image from SDO.
http://htcscm10.htc.com.tw/SDO
. Un-zip the file and execute the RUU
program.
Note: Do not interact with your Android
phone unless the RUU wizard instructs you
to do so.
RUU - 1
. On the Welcome screen, select the
understand. checkbox.
V. Click Next to begin the RUU installation.
RUU - 2
V. Read the pop-up message form ROM
update utility to follow and perform the
instructions and select the completed.
checkbox.
V. Click Next to proceed.
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HTC CONFIDENTIAL
SM-TP009-0226
HTC Corporation.
RUU - 3
V. Current image version confirmation.
V. Click Update to proceed.
RUU - 4
X. Double confirm the ROM version which
you want to update before the re-flash
procedure.
X. Click Next to proceed.
RUU - 5
X. Read the information from pop-up
message and the ROM update
procedure will takes about 10 minutes
long.
X. Click Next to proceed.
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HTC CONFIDENTIAL
SM-TP009-0226
HTC Corporation.
RUU - 6
X. You can see the update progress from
your PC and in your device.
RUU - 7
XV. The ROM update has been completed,
click Finish to close the utility.
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HTC CONFIDENTIAL
SM-TP009-0226
HTC Corporation.
3.2 Rom Image upgrade thru SD card
Download ROM Image from SDO
. Download ROM image
from SDO.
http://htcscm10.htc.com.tw
/SDO
. Un-zip the image file.
Format SD card and copy image file to SD card
. Select file system and
format the SD card to
FAT32 mode.
V. Copy image file
XXX.nbh to the microSD
card and rename to
HEROIMG.NBH or copy
XXX.zip file to microSD
card.and rename to
HEROIMG.ZIP
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HTC CONFIDENTIAL
SM-TP009-0226
HTC Corporation.
SD Upgrade 1
V. Turn the device power
off and insert Diagnostic
SD card.
V. Press and hold Volume
down + Power button
and then release the
power button to enter
Boot loader mode..
V. Press Home button to
start the update
procedure.
SD Upgrade 2
V. Reading source code
from SD card.
[Note]: This process will
takes about 10 mins,
please don't power off the
device.
X. After finish, press Home
button to reboot.
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HTC CONFIDENTIAL
SM-TP009-0226
HTC Corporation.
4 DIAGNOSTIC PROGRAM
4.1 List of Diagnostic / OS Mode Test Items
Mode No tem Description Remark
Function Test
1 Auto Test Auto Regular Tests (Display, B.L, Vibrator, etc.)
2 F/T 1 Function Test 1 Regular Test
3 Display Test Color bar/R/G/B/Black/White/Gray pattern.
4 Backlight Test LCD back light level test (dim to bright).
5 Touch Pad Test Touch Pad test
6 SDRAM R/W Test SDRAM read / write test
7 SD Card R/W Test SD card read / write test
8 Vibrator Test Vibrator on / off test.
9 Battery Status Battery status test
10 Button Test
Volume up, Volume down, Send Key, Home
Key, Back Key, End Key
11 G Sensor Test Motion G sensor function test
12 ROM Checksum ROM size
13 MicroP Checksum MicroP Checksum
14 LED Status LED status test
15 JogBall Test JogBall Test
16 Headset Audio LB Headset Audio Loopback
17 Speaker Audio LB Speaker Audio Loopback
18 Receiver Audio LB Receiver Audio Loopback
19 Light Sensor Test Light Sensor Test
20 Battery Run-down Battery Run-down test
Run-in Test
1 2 Hour 2 Hour Run-in Test/Press Home key. Option
2 4 Hours 4 Hours Run-in Test/Press Back key. Option
3 8 Hours 8 Hours Run-in Test/Press Menu key. Option
4 12 Hours 12 Hours Run-in Test/Press Volume Up key. Option
5 Non Limited
Unlimited Run-in Test/Press Volume Down
key
Option
Format FAT (Personal information, talk times)
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HTC CONFIDENTIAL
SM-TP009-0226
HTC Corporation.
Check SKU D
Device nfo
1 USB Test USB link test.
2 Camera Test Camera test.
3 Bluetooth Test Bluetooth connection test.
4 Charger Test Charging test
5 WLAN Test WLAN connection test.
6 GPS Test GPS connection test
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HTC CONFIDENTIAL
SM-TP009-0226
HTC Corporation.
Test Procedure
How to select test item: Using volume button -"Up" or "Down" to select the test items
How to execute the test program: Press Action button (push the Jog Ball down) to start each of test items.
Diagnostic
Main Menu/Function Test Menu
. Turn the device power off and insert
Diagnostic SD card.
. Press and hold Volume Down +
Power button, and then release the
power key to enter Diagnostic mode.
. Using volume up or down to select
the test items.
V. Select item Function Test to find
the Function test menu.
Auto Test
. Press the action key to start the
Auto-test.
. t will perform the regular tests,
please follow the system instruction
to do the test.
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HTC CONFIDENTIAL
SM-TP009-0226
HTC Corporation.
Display Test (RED/ GREEN pattern)
. Press volume key to select Display
Test on Function test menu.
. After the test pattern is show up,
please check the pattern if any
un-uniform color or chromatist.
. Press action key to continue the next
test pattern.
Display Test (BLUE/ BLACK pattern)
V. Press action key to continue the next
test pattern.
Display Test (WHITE/Color bar pattern)
V. Press action key to continue the next
test pattern.
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HTC Corporation.
LCD Back Light Test
. Press Volume key to select B.L Test
on Function test menu.
. Press action key to switch the LCD
brightness level from Level30,
Level60, Level120, Level255.
Press action key to exit and return to
Function test menu.
SDRAM Test
. Press Volume key to select SDRAM
Test on Function test menu.
. Press action key to exit and return
to Function test menu.
SD Card R/W Test
. Press Volume key to select SD Card
R/W Test on Function test menu.
. Press action key to exit and return to
Function test menu.
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HTC Corporation.
Vibrator Test
. Press Volume key to select Vibrator
Test on Function test menu.
. Press action key to exit and return to
Function test menu.
Light Sensor Test
. Press Volume key to select Light
Sensor Test on Function test menu
and follow the display.
. Press action key to exit and return to
Function test menu.
Battery Info Test
. Press Volume key to select Battery
nfo Test on Function test menu.
. Press volume down key to exit and
return to Function test menu.
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HTC Corporation.
MicroP Test
. Press Volume key to select MP
Checksum Test on Function test
menu.
. Press action key to exit and return to
Function test menu.
Jog Ball Test
. Press Volume key to select Jog Ball
Test on Function test menu.
. Press action key to exit and return to
Function test menu.
Button Test
. Press Volume key to select Key
Test on Function test menu.
. Follow the instruction on the screen
to perform the Key/Button test
(Send Key, Power Key, Home
Key, Menu Key, Search Key,
Back Key, Push Jog Ball Key,
Volume up, Volume down).
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HTC Corporation.
G Sensor Test
. Put the unit on a horizontal and
flat table when perform this test.
. Press action key to select G-Sensor
Test on Function test menu.
ROM Checksum Test
. Press Volume key to select ROM
checksum test on Function test
menu.
. The Rom Checksum will be
displayed on the screen.
. Press Action key to exit and return to
Function test menu.
Headset Audio Loopback Test
. Press Volume key to select Headset
Audio LB status on Function test
menu. And then talk through the
headset microphone, you should
hear the sound from the earphone.
. Press action key to exit and return to
Function test menu.
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HTC Corporation.
Speaker Audio Loopback Test
. Press Volume key to select Speaker
Audio LB on Function test menu.
V. Press action key to exit and return to
Function test menu.
Receiver Audio LB Test
V. Press Volume key to select Receiver
Audio LB on Function test menu.
And then talk through the
microphone and you should hear the
sound from the receiver.
V. Press action key to exit and return to
Function test menu.
LED Test
. Press Volume key to select LED Test
on Function test menu.
. Press action key and follow the
instruction on the screen to perform
the LED inspection test.
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HTC Corporation.
TouchPad Test
. Press Volume key to select
TouchPad Test on Function test
menu.
. Press action key and use your
finger to tap the five target on the
screen to perform the TouchPad
test.
Battery Run-down Test
. Press Volume key to select Battery
Run-down Test on Function test
menu.
. Press action key to perform the
Battery Run-down test.
. Check the battery percentage
capacity after one hour, if lower than
70% it means the battery is NG.
Note: You must charge the battery till full
(100%) before perform this test.
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SM-TP009-0226
HTC Corporation.
OS Mode Test Items
USB Test
. nsert USB cable and connect
your device to computer then
choose Notifications from the
Menu. Select mount if you
want to copy and manage the
SD card storage from your
computer.
(Press Menu > Notifications > USB
connected > Mount)
Camera Test
. Tap the application tab and
press Camera icon to turn on
the Camera.
. Make sure the device will
present and enter the preview
display.
. Check camera pre-view and
image quality.
V. Photo Test:
(1). Press the trackball button
to enable the auto focus
function and take the photo.
(2). Check camera pre-view
and image quality is clear after
camera shot.
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HTC Corporation.
Bluetooth Test BT Headset
. Press Menu button.
. Tap the icon Settings.
. Select Wireless controls, and
then select the Bluetooth
check box to turn on Bluetooth
services.
V. To pair with a device in the list,
select it.
V. Once the other Bluetooth
device shows connected
status, you can start using it to
make and receive phone
calls.
Charger Test
. Turn on the device and insert the
AC adaptor into the USB
connector.
. The Charging sign will be appear
on the turn on mode. f you see
the Charging sign, the charger is
functional.
.
Charging is indicated by a solid amber light in the
Notification LED. As the battery is being charged
while the phone is on, the charging battery icon
( ) is displayed in the status bar of the Home
screen.
After the battery has been fully charged, the
Notification LED shows a solid green light and a full
battery icon ( ) displays in the status bar of the
Home screen.
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HTC Corporation.
WLAN Test
. Press HOME > MENU, and then
touch Settings > Wireless controls.
. Select the Wi-Fi check box to turn
Wi-Fi on. The phone will scan for
available wireless networks.
. Touch Wi-Fi settings. The network
names and security settings (Open
network or Secured with WEP) of
detected Wi-Fi networks are
displayed in the Wi-Fi networks
section.
V. Touch a Wi-Fi network to connect.
V. When you selected an open
network, you will be automatically
connected to the network. f you
selected a network that is secured
with WEP, enter the key and then
touch Connect.
V. Connect to the internet via Wi-Fi
network.
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HTC Corporation.
GPS Test
. nsert a SM card, disable Airplane
mode
. Press Menu button and tap the icon
Settings.
. Select Location.
V. Enable GPS satellites (Use wireless
networks option must be disable)
V. Tap the application tab and press the
Maps icon to enter to the Google
Map.
V. Press Menu button and select My
Location.
Note: The GPS test should be performed
in the out-door with open sky & static
condition or in-door with extended GPS
Antenna.
V. Your location should be shown on
the map
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HTC Corporation.
Auto-Focus Test
5 Power measurement test
5.1 Main board leakage current Test Procedure
This is a quick method to measure if any abnormal leakage current on main board which
caused high power consumption compare to GOOD main board.
Equipment list
1. Control box
2. 4 colors cable
Cable A: Red
Cable B: Yellow
Cable C: Green
Cable D: Black
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HTC Corporation.
3. Jig type: Jig - H
Equipment set up
1. Connect control box and jig through
3 colors cable with red, black and yellow
Jig-H
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HTC Corporation.
2. Set up each button by row A~D
according to product specification
Following is an setting for Hero
Button set up matrix
MODEL JIG TYPE
A B C D
Hero H 1 3 8 1
It means, press button A1, B3, C8, D1
3. Install jig to device
(the photo is for reference only)
Start testing
1. Turn on control box power button
A
B
C
D
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HTC Corporation.
2. Press Power button to turn on the
Device
3. Check phone status, turn on Airplane
mode
Set the unit to :
* Airplane mode
* Make sure all RF function is off (phone,
BT, Wifi.)
Sleep current test
4. Switch OFF the unit. Unit is turn off and
no display. Sleep current value must
under 3mA, condition: Display&BL off/RF
off/BT off/WiFi off, if over the criteria, it
means M/B failed, please replace M/B for
repair.
dle current test
5. Measure dle mode current. dle current
value must under 48mA, condition:
Display on / BL dim / KB LED off / RF off /
WiFi off / BT off, if over the criteria, it
means M/B failed, please replace M/B for
repair.
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SM-TP009-0226
HTC Corporation.
Conclusion:
f current consumption is passed at both of flight and power off mode, it means M/B is
GOOD.
f there is any item FALED at flight or power off mode, it means M/B is failed, please replace
M/B for repair.
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SM-TP009-0226
HTC Corporation.
6 Cosmetic Inspection Criteria
6.1 Classes definition of inspective area
Class A area => The front side of main unit involve all buttons and track ball except LCD.
Class C area => 4 sides and back views of main unit.
Class D area => The battery socket and inner side of battery cover.
Photo of inspection areas
CLASS A
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CLASS C
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HTC CONFIDENTIAL
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HTC Corporation.
CLASS D
IT IS GENERIC COSMETIC INSPECTION CRITERIA FOR ALL PRODUCTS IF THERE HAVE ANY CONFLICT
WITH THESE GENERIC CRITERIONS; PLEASE FOLLOW THE PRODUCT INSPECTION CRITERIA
RESPECTIVELY.
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HTC Corporation.
Description
D: Diameter / L: Length / W: Width / N: Number of defects/ S: Distance from dot to dot
nspecting distance: 30 5cm / Mechanical inspection angle 90 degrees /
LCM inspection angle 9015 degrees / nspection time:5 secs per surface.
Ambient illumination is to be 500-1100 lux
The inspection condition of Newton ring:
a. nspection distance: 30cm / nspection time: 5 sec
b. Ambient illumination is to be 500-1000 Lux (ncandescent lamp)
c. nspection should be performed under the condition that LCD screen could reflect the mirror image of
lamp.
d. The criteria of Newton ring's tinges and measure of area must follow up the worst-case sample.
e. The area of Newton ring must be smaller than 10*10 square mm.
6.2 Display inspection
nspection Defects Accept Level Level
Single Red+ Green+ Blue 3, S > 5mm. Minor
2 adjacent 0 Minor
Bright
Dots
3 or more
adjacent
0 Minor
Single Total Number 2, S > 5mm. Minor
Dark Dots
2 adjacent 0 Minor
Dark or Bright lines 0 Minor
All Allowable Dots DefectsTotal Number 3, S > 5mm. Minor
Electrical Characteristic
Defects
Shift and tilt of screen
viewed area
The black edge around display area must
be detected by front view.
Minor
Scratch
0.03 < W 0.1 (mm)
L 5 (mm), N 2 (mm)
Minor
Lint (linear foreign
objects)
0.03 < W 0.1 (mm)
0.3 < L 3.0 (mm)
N 5
Minor
Spots 0.1 < D 0.3 (mm), N 4 Minor
Fish eye on film 0.1 < D 0.4 (mm), N 4 Minor
Breakage on film surface Not acceptable Minor
Foreign Scratch,
Objects or Lint
on power off
status
Total acceptable defect quantity 10 Minor
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HTC Corporation.
nspection Defects Accept Level Spec.
D < 0.2mm gnore
Bright Dots (nclude LCD)
0.2mm D 0.3mm
N 3
S >5mm
D < 0.2mm gnore
Dark Dots (nclude LCD)
0.2mm D 0.3mm
N 2
S >5mm
Win-panel
All Allowable Dots Defects (nclude LCD)
Total Number 3
S > 5mm.
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HTC Corporation.
6.3 Main unit inspection
COSMETIC INSPECTION:
SM card cover dirty or rusty is not acceptable.
GAP & STEP INSPECTIONS:
Description Accept Criteria
1.
Gap between A bezel and
battery cover.
0.3 (mm)
2
Gap between each key and
ME parts.
0.3 (mm)
3.
Gap between the edge of
TW and A bezel
0.3 (mm)
4. Step between mating parts
Step < 0.3 (mm)
Reverse step is not allowed
5.
Step between TW and A
bezel
TW floating is not allowed
TW under A bezel < 0.2 (mm)
OTHERS:
Scratch
Description Accept Criteria
Class A
Exposure of substrate do not accept
Scratch : L 4mm ,W 0.2mm ,N 2, S 10mm
M
Class C
Label area don't care
Exposure of substrate do not accept
Scratch : L 10mm ,W 0.4mm ,N 5, S 5mm
M
Contamination dot/Granule dot/Cave granule
Description Accept Criteria
Class A D 0.5mm ,N 2,S 15 mm (gnored if D D 0.15mm) M
Class C D<0.9mm ,N 4,S 10 mm M
Burr
Description Accept Criteria
Burr. Don't accept hand scrape M
Imprint mark
Description Accept Criteria
Class A 0.25 diameter 0.65mm ,N 3 M
Bright mark
Description Accept Criteria
Class A L 2.5mm,W 0.25mm,N 3 M
Class C L 3.0mm,W 0.3mm,N 5 M
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SM-TP009-0226
HTC Corporation.
Lint
Description Accept Criteria
Class A L 3mm , W 0.2mm ,N 2, S 5 mm M
Class C L 10mm , W 0.3 mm ,N 3 M
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SM-TP009-0226
HTC Corporation.
7 Generic Troubleshooting
1 Main Unit Does Not Respond to Power Button
(1) Connect the AC adapter, maybe the battery pack is exhaust and wait few minutes for battery recharging.
(2) Check if battery installed well.
(3) Check the Power Button whether it's damaged.
(4) Replace another battery pack.
(5) Try to start boot-loader mode [refer to section 4.2]. Re-flash ROM if boot loader mode is enabled.
(6) Check all connectors including LCD FPC to Main Board.
(7) Replace Main Board if necessary.
(8) Once the defective part has been identified, verify the defective part again whether the symptom could be
duplicated with another unit.
2 Touch Panel Does Not Respond to Screen Tap
(1) Check the connection of LCM FPC cable whether is properly connected.
(2) Try to cold boot the unit then perform screen tap again.
(3) Try with another LCM.
(4) Try with another Main Board.
(5) Replace LCM if necessary
(6) Replace Main Board if necessary.
(7) Once the defective part has been identified, verify the defective part again whether the symptom could be
duplicated with another unit.
3 Buttons Do Not Respond
(1) Try to cold boot the unit then tries again.
(2) Dismantle the unit; check the status of switches on the Main Board and the plastic parts of the Button not
responding.
(3) Try with another Main Board or Front Bezel.
(4) Replace Main Board or Front Bezel if necessary.
(5) Once the defective part has been identified, verify the defective part again whether the symptom could be
duplicated with another unit.
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HTC Corporation.
4 Unusual Vertical / Horizontal lines or partial display
(1) Check the connection of LCM FPC whether is properly connected.
(2) Try to cold boot the unit then tries again.
(3) Try to re-flash the ROM code.
(4) Try with another LCM.
(5) Try with another Main Board.
(6) Replace LCM if necessary
(7) Replace Main Board if necessary.
(8) Once the defective part has been identified, verify it again with the defective part whether the symptom
could be duplicated.
5 Back Light Does Not Turn ON/OFF
(1) Check the connection of LCM FPC whether is properly connected.
(2) Try to re-flash the ROM code.
(3) Try with another LCM.
(4) Try with another Main Board.
(5) Replace LCM if necessary
(6) Replace Main Board if necessary.
(7) Once the defective part has been identified, verify it again with the defective part whether the symptom
could be duplicated.
6 CF/SD Card cannot be used
(1) Check whether CF/SD Card is fully inserted to the slot until you hear a click.
(2) Try to re-flash the ROM code.
(3) Try with another CF/SD Card.
(4) Try with another Main Board.
(5) Replace Main Board if necessary.
(6) Once the defective part has been identified, verify it again with the defective part whether the symptom
could be duplicated.
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HTC Corporation.
7 PC Connection not possible
(1) f test result is NFF, it is possible caused by user connect cradle to computer before ActiveSync is
installed.
(2) Check whether Connection Settings in the MS ActiveSync is properly set.
(3) Check whether it connects with other cables or cradle, customer's cable might be damaged.
(4) Check the external appearance of the connector on the unit whether it is physically damaged.
(5) Try to re-flash the ROM code.
(6) Replace Main Board if necessary.
(7) Once the defective part has been identified, verify it again with the defective part whether the symptom
could be duplicated.
8 Battery Pack does not start
(1) Make sure the battery cover is closed properly.
(2) Connect to the AC Adapter and see if it takes charge. Also check AC Adapter condition.
(3) Check whether AC Adapter is functioning properly.
(4) Check whether the condition of Battery Charging status is correct.
(5) Check the appearance of Battery Pack if any abnormal..
(6) Try with another Battery Pack or Replace Battery Pack if necessary
(7) Try with another Main Board or Replace Main Board if necessary.
(8) Once the defective part has been identified, verify it again with the defective part whether the symptom
could be duplicated.
9 Battery discharges quickly even after fully charged
(1) Make sure the Battery Pack takes fully charge with AC Adapter.
(2) Check whether the condition of Battery Charging status is correct.
(3) Dismantle the unit and check the appearance of Battery Pack.
(4) Try with another Battery Pack or Replace Battery Pack if necessary
(5) Try with another Main Board or Replace Main Board if necessary.
(6) Once the defective part has been identified, verify it again with the defective part whether the symptom
could be duplicated.
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HTC Corporation.
10 Battery Pack does not recharge
(1) Make sure the Battery Pack takes fully charge with AC Adapter.
(2) Check whether the condition of Battery Charging status is correct. Charge should be done no more than 4
hours.
(3) Dismantle the unit and check the appearance of Battery Pack.
(4) Try with another Battery Pack or Replace Battery Pack if necessary
(5) Try with another Main Board or Replace Main Board if necessary.
(6) Once the defective part has been identified, verify it again with the defective part whether the symptom
could be duplicated.
11 No Sound from Speaker or Distorted sound
(1) Check Sound & Notifications Settings in the unit for Sound Enabling.
(2) Make sure it's not MUTED.
(3) Try to re-flash the ROM code.
(4) Clean up the speaker connection side on MB if there is any contamination.
(5) Dismantle and Check whether the Speaker is properly installed (Orientation)
(6) Replace Speaker if necessary.
(7) Replace Main Board if necessary.
(8) Once the defective part has been identified, verify it again with the defective part whether the symptom
could be duplicated.
12 No Recorded Sound or Distorted sound
(1) Check Sound & Notifications Settings in the unit for Sound Enabling.
(2) Make sure it's not MUTED.
(3) Try to re-flash the ROM code.
(4) Dismantle and Check whether the Microphone is properly installed.
(5) Replace Microphone if necessary.
(6) Replace Main Board if necessary.
(7) Once the defective part has been identified, verify the defective part again whether the symptom could be
duplicated with another unit.
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HTC Corporation.
13 Wireless connection (WLAN/BT) not functioning
(1) Make sure the wireless environment is OK before connecting to WLAN.
(2) Make sure the wireless connection setting has properly set.
(3) Make a life connection with nternet or another device.
(4) Try to re-flash the ROM code.
(5) Try with another main board if necessary
(6) Once the defective part has been identified, verify the defective part again whether the symptom could be
duplicated with another unit.
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HTC Corporation.
8 Generic Labeling Plan
Main unit
Main unit Regulatory labelHero100
HTC P/N: 77H00744-00M
The brand name is shown on Bezel.
Size : 64.5 X 40mm
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HTC Corporation.
Main unit Regulatory labelHero130
HTC P/N: 77H00744-01M
The brand name is shown on Bezel.
Size : 64.5 X 40mm
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HTC Corporation.
Main unit Regulatory labelHero140
HTC P/N: 77H00744-02M
The brand name is shown on Bezel.
Size : 64.5 X 40mm
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HTC Corporation.
Water Sensitive Label
HTC P/N: 77H00668-00M
QTY: 3
Tamper Evident Label
HTC P/N: 77H00615-00M (Black) for Hero with black housing
HTC P/N: 77H00615-01P (White) for Hero with white / gray housing
QTY: 1
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HTC Corporation.
9 Generic Spare Part List and Photos
9.1 SPL for Repair
Part No. 72H00724-00M Part No. 72H02329-00M
Description Screw Description Screw
Q'ty 2 Q'ty 2
Repair Code N/A Repair Code N/A
Refurbishment No Refurbishment No
Return to HTC No Return to HTC No
Part No. 72H03483-00M Part No. 72H03518-00M
Description Screw Description Screw
Q'ty 5 Q'ty 1
Repair Code N/A Repair Code N/A
Refurbishment No Refurbishment No
Return to HTC No Return to HTC No
Part No. 76H03485-00M Part No. 76H03707-00M
Description
ME Gasket, LCD
grounding-2
Description
Sponge, LCD-
support-2
Q'ty 1 Q'ty 1
Repair Code N/A Repair Code N/A
Refurbishment No Refurbishment No
Return to HTC No Return to HTC No
Part No. 76H03409-00M Part No. 72H03560-00M
Description
Sponge, LCD-
support
Description EM Absorber
Q'ty 1 Q'ty 1
Repair Code N/A Repair Code N/A
Refurbishment No Refurbishment No
Return to HTC No Return to HTC No
Picture for SPL 80H Kernel and Accessories
(Part no on picture is for Generic version only, please check SPL for detail per customer)
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HTC Corporation.
Part No. 72H03580-00M Part No. 72H03578-00M
Description EM Gasket Description EM Gasket
Q'ty 1 Q'ty 1
Repair Code N/A Repair Code N/A
Refurbishment No Refurbishment No
Return to HTC No Return to HTC No
Part No. 76H03581-00M Part No. 76H03674-00M
Description
Kapton, Camera BtoB
MPCB
Description Kapton, O board FPC
Q'ty 1 Q'ty 1
Repair Code N/A Repair Code N/A
Refurbishment No Refurbishment No
Return to HTC No Return to HTC No
Part No. 77H00744-00M Part No. 76H03491-00M
Description Regulation Label Description Mylar, Clear-pad
Q'ty 1 Q'ty 1
Repair Code N/A Repair Code N/A
Refurbishment No Refurbishment No
Return to HTC No Return to HTC No
Part No. 76H03583-00M Part No. 76H04054-00M
Description
Kapton, ClearPad
B2B
Description
Mylar,
6.5*6.5*0.125mm
Q'ty 2 Q'ty 1
Repair Code N/A Repair Code N/A
Refurbishment No Refurbishment No
Return to HTC No Return to HTC No
Part No. 76H03408-00M Part No. 36H00764-00M
Description Rubber, Microphone Description Switch
Q'ty 1 Q'ty 1
Repair Code N/A Repair Code C105
Refurbishment No Refurbishment Yes
Return to HTC No Return to HTC No
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HTC CONFIDENTIAL
SM-TP009-0226
HTC Corporation.
Part No. 77H00668-00M Part No. 77H00615-01P
Description Water Sensitive Label Description Tamper-Evident Label
Q'ty 3 Q'ty 1
Repair Code N/A Repair Code N/A
Refurbishment No Refurbishment No
Return to HTC No Return to HTC No
Part No. 76H03891-00M Part No. 74H01394-00M
Description Kapton, MPCB Description Keypad Pre-Assy
Q'ty 1 Q'ty 1
Repair Code N/A Repair Code C109.1
Refurbishment No Refurbishment Yes
Return to HTC No Return to HTC No
Part No. 36H00768-00M Part No. 36H00790-00M
Description Receiver Description Speaker
Q'ty 1 Q'ty 1
Repair Code G103.1 Repair Code G103
Refurbishment No Refurbishment No
Return to HTC No Return to HTC No
Part No. 54H00311-00M Part No. 35H00121-05M
Description
Camera Module, 5M
AF
Description
BATTERY_L-ON,
1350mAh,3.7V
Q'ty 1 Q'ty 1
Repair Code G117 Repair Code B101
Refurbishment Yes Refurbishment No
Return to HTC No Return to HTC No
Part No. 61H00225-10M Part No. 74H01381-00M
Description Touch Window Description Bezel Pre-Assy
Q'ty 1 Q'ty 1
Repair Code L103 Repair Code C101
Refurbishment Yes Refurbishment Yes
Return to HTC Yes Return to HTC Yes
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HTC CONFIDENTIAL
SM-TP009-0226
HTC Corporation.
Part No. 74H01393-00M Part No. 74H01392-00M
Description Battery cover Description Housing Pre-Assy
Q'ty 1 Q'ty 1
Repair Code C112 Repair Code C102
Refurbishment Yes Refurbishment Yes
Return to HTC No Return to HTC No
Part No. 51H10112-00M Part No. 51H40520-00M
Description
Rigid-Flex Board
ASSY, /O BD
Description PCBA-MAN BOARD
Q'ty 1 Q'ty 1
Repair Code M201.2 Repair Code M101
Refurbishment No Refurbishment No
Return to HTC No Return to HTC Yes
Part No. 73H20243-16P Part No. 60H00189-00M
Description
FPC Pre-Assy, APP
FPC
Description TFT-LCD, 3.2inch
Q'ty 1 Q'ty 1
Repair Code C122.3 Repair Code L101
Refurbishment No Refurbishment No
Return to HTC No Return to HTC Yes
Part No. 76H04027-00M Part No. 76H03900-00M
Description
Conductive double
sided adhesive
Description Mylar,PCB-Suppport
Q'ty 1 Q'ty 1
Repair Code N/A Repair Code N/A
Refurbishment No Refurbishment No
Return to HTC No Return to HTC No
Part No. 76H03960-00M Part No. 76H03959-00M
Description
Adhesive-Double
Tape,
Clear-pad-up
Description
Adhesive-Double
Tape,
Clear-pad-down
Q'ty 1 Q'ty 1
Repair Code N/A Repair Code N/A
Refurbishment No Refurbishment No
Return to HTC No Return to HTC No
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HTC CONFIDENTIAL
SM-TP009-0226
HTC Corporation.
Part No. 76H04026-00M Part No. 76H04135-00M
Description
Adhesive-Double
Tape,Clear-pad
Description Tape, Jogball
Q'ty 1 Q'ty 1
Repair Code N/A Repair Code N/A
Refurbishment No Refurbishment No
Return to HTC No Return to HTC No
Part No. 72H03714-00M Part No. 72H03817-00M
Description EM Gasket Description EM Gasket
Q'ty 1 Q'ty 1
Repair Code N/A Repair Code N/A
Refurbishment No Refurbishment No
Return to HTC No Return to HTC No
Part No. 76H04309-00M Part No. 76H04167-00M
Description
Kapton Tape, mini-
USB
Description
Kapton Tape,
Mainboard-40P
connector
Q'ty 1 Q'ty 1
Repair Code N/A Repair Code N/A
Refurbishment No Refurbishment No
Return to HTC No Return to HTC No
Part No. 72H03818-00M Part No. N/A
Description EM Gasket Description N/A
Q'ty 1 Q'ty N/A
Repair Code N/A Repair Code N/A
Refurbishment No Refurbishment N/A
Return to HTC No Return to HTC N/A
N/A
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HTC CONFIDENTIAL
SM-TP009-0226
HTC Corporation.
NOTE:
THE PHOTO OF SPL IS GENERIC AND ONLY FOR REFERENCE, THE COLOR AND APPEARANCE MAY BE
DIFFERENT FROM THE SHIPPED PARTS, IF YOU WANT TO APPLY THOSE PARTS, PLEASE CONTACT
YOUR SERVICE ACCOUNT MANAGER FOR MORE INFORMATION.
AS FOR PICTURE, PLEASE REFER TO THE TABLE AS BELOW.
FOR REFURBISHMENT PARTS, THE TABLE IS FOR YOUR REFERENCE. YOU CAN DO THE
REFURBISHMENT ONLY WHEN YOUR SERVICE MODEL IS ALLOWED TO DO THE REFURBISHMENT.
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HTC CONFIDENTIAL
SM-TP009-0226
HTC Corporation.
9.2 Board Level 2.5 Repairs
Basic Repair nstructions for Component Replacement:
Step 1 Place the solder-proof tape to cover the surrounding area of the components which being replaced.
Warning DO NOT overheat the tape and components to avoid the tape melted and the components damaged
Step 2 Use Heater Gun (HAKO850B, set the temperature between 350C, Air Speed 3~5) to remove the
components.
Step 3 Wait till the temperature cool down before removing the solder-proof tape to avoid other components
being removed
Step 4 After the damaged or defective components have been replaced; clear the surroundings for solder
and flux residues.
Notice:
A. Checking the polarity of CON8, and the position can't be shifted.
B. Checking the polarity of SW8 SW7, and it can't be reversed.
C. All the parts of the PCB should be checked if it is missing or not.
D. The OP must to wear antistatic wrist band .Don't put boards together and avoid hitting them.
E. When you solder and repair that the soldering iron ,temperature must be setup 415 . (The
temperature range is 415 5 ),and the solder wire's diameter is 0.4/0.5/0.6mm(SAC 305 (1.1%)
F. Please be noticed to follow below steps for main board repair which is equipped with Golden
Capacitor:
1. When replacing level 2.5 components located around the golden capacitor:
. The temperature of the hot air blower must be under 400c
. When apply the hot air to the part / component, the heating time must be under 20
seconds (including the time of removing and soldering)
. The temperature of the soldering iron must be under 350c
V. When apply the solder tip to the part / component, the heating time must be under 5
seconds
V. The solder tip must not contact with the golden capacitor
2. For BGA replacement: The golden capacitor must be removed before perform pre-heating,
heating, soldering and de-soldering process, and then it must be replaced with a new one
(please refer to 1.c. and 1.d. steps)
3. For main board which failed to pass the function test, the golden capacitor must be replaced
with a new one and must follow below soldering criteria: The temperature of the soldering iron
must be under 350c When apply the solder tip to the part / component, the heating time must
be under 5 seconds The solder tip must not have a contact with the body of golden capacitor
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HTC Corporation.
51H40520-XXM PCBA-MAIN BOARD
P/N Description Location Remark
16H00012- 01M
Gol d Cap,0. 02F, 3.3V,XH311HG I V07E,SEI KO, -
78/ 89%
PAC15 Gold Cap
75H00870- 00M
Connect or SI M Car d, 8P,2. 54Pit ch,0. 5A,5V, 5110817-
SI NR21
MAM17
SI M FPC
connect or
75H00863- 00M
Connect or SD Car d, 10P, 0.9Pit ch
, 100mohm,0. 5A,10V,CI M- H75N2- R41-
MAM9
SD card
connect or
36H00763- 00M Audio Jack, RFQ08350 AAM5
Audio Jack
connect or
36H00129- 00M
SWI TCH BUTTON,PTS- 106, HCH, 4.7* 4.5* 1. 65,70/ -
20degC
MI M6
Volume up
swi t ch
36H00129- 00M
SWI TCH BUTTON,PTS- 106, HCH, 4.7* 4.5* 1. 65,70/ -
20degC
MI M7
Volume
down
swi t ch
36H00760- 00M Vibr at or ,BHT- 3363,SANYO PAM1 Vibr at or
75H00841- 00M
Connect or Ot her s, BATTERY, 4P, 2.5Pict ch,
250092MB004G501ZL,2A,12V,1000mohm, SUYI N
PACON1
Bat t ery
connect or
Photo and Component Location
PAM1
PACON1 PAC15 MAM9
AAM5 MI M6 MI M7
MAM17
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SM-TP009-0226
HTC Corporation.
9.3 FRU M/B additional parts location
P/N Description Quantity
76H03409- 00M Sponge, LCD- suppor t 1
76H03891- 00M Kapt on, mpcb, NBRA03 1
76H03707- 00M Sponge, LCD- suppor t - 2 1
76H03485- 00M ME Gasket , LCD groundi ng- 2 1
72H03560- 00M EMI Absor ber,14* 6* 2mm 1
76H04054- 00M Myl ar, 6. 5* 6. 5* 0. 125mm 1
77H00668- 00M Wat er Sensi t i ve Label ,MI NG JYE,4* 2.5mm,3M 5558 1
76H03674- 00M Kapt on, I O board fpc 1
76H04167- 00M Tape, Mai nboar d- 40P- connect or , Kapt on 1
7 6H03 48 5- 00 M 7 6H0 3 70 7- 00 M
7 6H0 3 89 1- 00 M
7 6H03 40 9- 00 M
7 2H03 56 0- 00 M
7 6H04 05 4- 00 M
( u nd er SI M d oor )
7 7H00 66 8- 00 M
7 6H03 67 4- 00 M
7 6H04 16 7- 00 M
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HTC Corporation.
10 RF Antenna Specification
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HTC Corporation.
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HTC Corporation.
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