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Introduction 1-2 Troubleshooting System Error Codes 1-2 Performing a Service Test on a Failed Assembly 1-2 Performing the Necessary Service Calibrations 1-3 Solving Print Quality Problems 1-3 The Printer does not Power ON 1-3 The Printer Continuously Rejects Printheads 1-3 Cover Sensors are not Working 1-3 The Line Sensor has Problems Detecting Media 1-4 Troubleshooting Shutdowns 1-5 Vacuum suction much lower at high altitudes 1-6 Banding at variable extreme environmental conditions 1-6 Printhead Crashes/Smears on High Density Prints Using Coated Media 1-6 Banding due to Ink Cartridge replacement while printing 1-7 34" Rice Paper not supported 1-7 Cut Sheet rice paper loading failure 1-7 Worm marks on HP Coated media with light area fills 1-7 Solving Media-Handling Problems 1-8 Using the Buzzer at Power-up to Troubleshoot 1-9 Using the Power-up Sequence to Troubleshoot 1-10 Using the Power Switch LEDs to Troubleshoot 1-13 Using the PCA LEDs to Troubleshoot 1-14
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WHITE LINES
Are you seeing nozzles out in Part 3 of Image Quality Diagnostic Print?
no yes / no
Do you see banding (white lines) all along the customer plot, not taking into account the color?
yes yes Do the nozzles out alternate between one yes and one no in Part 3 of the Image Quality Diagnostic Print? See image 1 on page 6-16 yes / no
no no yes / no Refer to Flowchart BOTH (Dark and White Lines)
Media Advance actions: - Select the correct Print Quality setting (see the table on page 6-3). - We strongly recommend using HP media. - If the problem persists, Heavyweight Coated paper should be used. - If the problem persists, perform a Paper Advance Calibration.
Are there a significant amount of nozzles out? See image 2 on page 6-16
yes no Bubbles actions: - Select the correct Print Quality setting (see the table on page 6-3). - If the problem persists, perform a Printhead recovery. (Activating the intensive checking option in the front panel will guarantee print quality performance while continuing to see the problem.) - If the problem persists, replace the faulty Printhead. yes / no
Our printers are able to achive optimal Image Quality performance even with some nozzles out (see image 3 on page 6-16). Are you seeing white banding somewhere in Part 2 of the Image Quality Diagnostic Print and it matches with the color where you are seeing nozzles out?
yes Nozzles out actions: - Select the correct Print Quality setting (see the table on page 6-3). - Perform a Printhead recovery. - If the problem persists, replace the faulty Printhead
no yes / no
yes
Nozzles out actions: - Select the correct Print Quality setting (see the table on page 6-3). - If the problem persists, perform a Printhead recovery.

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DARK LINES
Do you see dark lines all along the customer plot?
no yes / no
Refer to Flowchart BOTH (Dark and White Lines)
yes Media Advance actions: - Select the correct Print Quality setting (see the table on page 6-3). - We strongly recommend using HP media. - If the problem persists, Heavyweight Coated paper should be used. - If the problem persists, perform a Paper Advance Calibration. Note 1: How long have you had media loaded? There is a specific problem when printing with a brand new unit using Heavyweight Coated paper. It is normal to see dark lines for the first few meters of paper. After printing for a while, the paper advance should be stabilized and optimal print IQ should be achieved without any further actions. Note 2: Were you previously printing using Glossy paper and now you have started printing using Bond paper? The first few meters of the plot being printed on Bond paper may have dark lines if the paper previously used was glossy After a few plots this problem will disappear without any further actions.
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BOTH (DARK and WHITE LINES)
Are you seeing a frequential banding composed by a darker zone and a lighter zone? See image 4 on page 6-16.
Are you seeing dark lines in some areas and white lines in others? Or are you seeing either dark or white lines but not all along the plot?
no yes / no
Are you seeing white lines but only in some areas of the plot (probably containing the same based color?)
yes Are you printing a high ink density plot? Or are you printing a plot that contains both high ink density areas and low ink density areas? no yes / no
yes yes / no Refer to Flowchart WHITE LINES no yes / no yes
no
Do you see banding? What type?
yes Media Expansion actions: - Select the correct Print Quality setting (see the table on page 6-3). - We strongly recommend using HP media. - If the problem persists, Heavyweight Coated paper should be used.
This problem mainly occurs after inserting new Printheads (specially cyan), or when loading Heavyweight Coated paper for the first few meters. Dark Light Zone Banding actions: - Select the correct Print Quality setting (see the table on page 6-3). - Perform a Printhead Recovery if there is a significant amount of nozzles out in Part 3 of the Image Quality Diagnostic Print. - Perform a Printhead Alignment. - If the problem persists, perform a Paper Advance Calibration. - If the problem persists, replace the Printhead that is showing misdirected nozzles.

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