Presentation On Conflict Management By Pretty Mayengbam & Golam Rasul Kibria

What is Conflict?
Conflict is a process in which an afford is
been made purposefully by one person or unit to block another that results in frustrating the attainment of the other goal or the furthering of his or her interest.

Nature of conflict
Conflict may be cognitive or affective
Cognitive conflict

Cognitive conflict refers to

differences in prospective judgment about issues. Cognitive conflict can air legitimate differences of opinion and developed better ideas and solutions to problems.

Affective conflict Affective conflict is emotional directed at other people. Affective conflict is likely to be destructive because it can lead to anger, bitterness goal displacement and co-decision.

Conflict need to be cognitive not affective.

Process of conflict

Latent conflict

Perceived conflict

Felt Conflict

Manifest conflict

Fictional Conflict

Dysfunctional Conflict

Levels of conflict

Conflict resolution

Remove barriers Cognitive dissonance Refuse to select either approach Minimize and priorities roles Develop Compatibility between personal and organizational goals Develop satwic guans

Inter personal Conflict

Conflict resolution
0
Inter personal conflict Loselose Lose win Win-win developing Complementary transactions After behavioral inputs

Conflict resolution
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Realizing that Divided they stand, United they failed
Inter group Conflict

Conflict Resolution
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Inter group Conflict

Problem solving Organization redesign Superodinate goals Expansion resources Avoidance Smoothen