JOB DESCRIPTION JOB TITLE: RESPONSIBLE TO: SPECIAL LIAISON: JOB PURPOSE: Front Office Assistant Front of House

Manager All Departments, All Managers To provide and efficient reception service, whilst ensuring all guests are dealt with in a hospitable and courteous manner.

PRIMARY RESPONSIBILITIES
1) 2) 3) 4) 5) 6) 7) 8) 9) 10) 11) 12) 13) 14) 15) To welcome and register guests in a hospitable and efficient manner. Assist guests with queries. Sell hotel services as appropriate to generate increased revenue. Ensure security of cash and safe deposits, keys and floats. Taking messages for management and guests efficiently. Checking guests out, handling credit cards, ledger payments, cheques and cash according to laid down procedures. To balance all payment methods and floats with daily banking before going off shift. Ensure reception area/foyer and back office is kept clean and tidy Provide an efficient handover. Ensure regular guest information is kept up to date. Report guest feedback to relevant personnel. Abide by relevant fire and health and safety procedures. Carry out guests business requests, i.e. faxing, photocopying. Assist reservations as requested. Assist the night shift as requested.