MARY CRUZ MENESES

mmmaryms2@gmail.com
Tel:058-507-9493
Dubai Based

W. Mexico City Hotel

Receptionist
May 2018 - August 2022
● Responsible for check-ins, check-outs.
● Meet and greet guests in the lobby before checking them in/out.
● Update and maintain guests profiles and accurate guest history records, including the
recording of guest information received from other hotels or departments and guests
preferences.
● Prepare all necessary documents/arrangements as part of pre-arrival procedure.
● Ensure that payment/deposit for rooms and incidentals have been paid.
● Communicate with all hotel departments efficiently and maintain the function board in the
hotel lobby.
● Confirmed reservation in system and reviewed all noted information.
● Advised housekeeping staff when rooms have been vacated and are ready for cleaning.
● Ran the settlement process for credit card transactions daily and record revenue totals to
generate reports for the accounting department.
● Maintained all equipment and work areas, including key and cash security, and all
access to the hotel is secure as required by hotel policy and procedure.

Roosevelt Hotel
Front Desk
New York, N.Y.
February 2015- December 2020
● Greeted guests.
● Provided a friendly welcome & high-quality service over the phone to guests arriving at
the hotel in English and Spanish.
● Displayed great work ethics and professionalism by operating the switchboard, directing
calls, messages and enquiries in a disciplined manner.
● Compiled and documented reports relevant to guest accounts, receipts and vouchers
both manually and electronically.
● Provided information regarding hotel policies and activities in response to queries both
on the phone and in person.
● Performed data entry and maintained records by inputting all information for hotel
accommodation provided by guests into the computer system.
● Ensured that all relevant paperwork has been completed in order for a smooth handover
at the end of my shift.
● Kept records of daily operation files, tracking state required documents and fulfilling all
attraction reports.
● Proficiently maintained excellent knowledge of administrative and clerical procedures.
● Took payment from guests in the form of cash or credit cards and answered telephone.
 ● Portrayed a highly professional image by listening to guests attentive, and maintaining a
warm and friendly demeanor at all times.

Le BLanc Spa Resort All Inclusive Adults Only

Front Desk, Resort
Cancun, Quintana Roo. Mexico
April 2008 a November 2010
● Checked guests in and out, assigned rooms, and processed payments.
● Assigned rooms to guests and informed them of any specials offered by the hotel.
● Organized transport services for guests at their request.
● Arranged tours, taxis, or restaurant reservations for customers.
● Showed great presentation and customer service by answering phones calls in a tact
and fashionable manner.
● Provided guests with general information about the hotel and surrounding area and stay
relevant on local attractions.
● Cancelled and refunded bookings.
● Communicated with housekeeping and maintenance departments to resolve guest
complaints and requests.

Fairmont Mayokoba
Front Desk
Cancun, Quintana Roo. Mexico
January 2006 - March 2007
● Responsible for received guests, check-in and check-out.
● Answered all incoming calls and redirected them or kept messages.
● Performed job functions with attention to detail, speed and accuracy.
● Managed discrepancies involving check-in/ check-out process.
● Maintained cash drawer, handled all guests' complaints.
● Reviewed daily reports.
● Updated information on room availability, reservations and guest messages.
● Operate computer programs and multi-line phone systems.

Languages
Spanish
English

Interest: Golf, Horse Riding, Tennis, Cooking, Yoga and Running.