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  • Main Function & Guest Cycle

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    christine.aguilar002
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    The front desk department is critical in a hotel as it handles all guest interactions from pre-arrival through departure. Key responsibilities include reservations, registration, room assignments, guest services, tracking room status and guest accounts, and maintaining guest history records. Operational functions encompass guest check-in, fulfilling service requests, updating guest profiles and preferences, managing a guest database, updating room statuses like check-in and check-out, handling reservations, mail and packages, phone calls, finances, foreign exchange, and guest inquiries.

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    Main function & Guest Cycle

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    The front desk department is critical in a hotel as it handles all guest interactions from pre-arrival through departure. Key responsibilities include reservations, registration, room assignments, guest services, tracking room status and guest accounts, and maintaining guest history records. Operational functions encompass guest check-in, fulfilling service requests, updating guest profiles and preferences, managing a guest database, updating room statuses like check-in and check-out, handling reservations, mail and packages, phone calls, finances, foreign exchange, and guest inquiries.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    3 views1 page

    Main Function & Guest Cycle

    Uploaded by

    christine.aguilar002
    The front desk department is critical in a hotel as it handles all guest interactions from pre-arrival through departure. Key responsibilities include reservations, registration, room assignments, guest services, tracking room status and guest accounts, and maintaining guest history records. Operational functions encompass guest check-in, fulfilling service requests, updating guest profiles and preferences, managing a guest database, updating room statuses like check-in and check-out, handling reservations, mail and packages, phone calls, finances, foreign exchange, and guest inquiries.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
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    Front Desk is a very important department in the hotel, making direct contact with guests.

    GUEST CYCLE:

    1. Pre-arrival

    2. Arrival

    3. Occupancy

    4. Departure.

    Importance of Front Office Department: Front Office functions include:

    1. Reservation

    2. Registration

    3. Room and rate assignment

    4. Guest services

    5. Room status

    6. Maintenance and settlement of the guest account

    7. Creation of guest history records.

    The Operational Function of the Front Office Department:

    1. Guest Registration - does all guest registration-related activities like Check-in, room assignment, welcoming, room rate
    etc.

    2. Guest Service - Fulfils any Guest Services related activities.

    3. Guest History and records - Creates and maintains a guest profile, history, likes and dislikes, collect feedback etc.

    4. Guest Database - Develops & maintains a Comprehensive Database of Guest Information.

    5. Updates Room Status - responsible to update the correct room status like Check-in, Check-out, etc.

    6. Reservation - This section is responsible in registering the room reservation from various sources, with recordings,
    filing of reservation records, and revise on the appropriate time to make sure that guests would have their rooms upon
    entering the hotel.

    7. Postage and Parcels - This section is to facilitate guests pertaining to the posting of letters, telegrams, and parcels.

    8. Telephone - This section is to facilitate guests pertaining to the telephone both internally and externally, and to wake
    guests up in the morning upon request.

    9. Finance and Foreign Exchange - This section relates with the Accounting Department, through the collection from
    guests through their services, and also give the foreign exchange service.

    10. Inquiry - This section is to answer questions and inquiries of guests. Therefore, this section would have to be alert
    with all the movements of the hotel.

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