TAJ CITY CENTER, GURGAON

GAURAV SEHRAWAT(2ND YEAR)

 About our Hotel
Set in the heart of India’s financial and technological
‘Millennium City’, Taj City Centre Gurugram is just 30 km
from the national capital and 19 km from the airport. The
strikingly contemporary 5 star hotel in Gurgaon with 208
luxurious rooms and suites looks over a capacious turquoise
pool. Singapore-based Warner Wong Design’s urbane
aesthetic reflects in the imposing glass and granite façade
with latticed Indian accents and locally-inspired motifs.
From fine dining restaurants like Thai Pavilion and Culina 44,
to the chic bar and lounge – Tease, the popular La Patisserie
and holistic wellness rituals at the award-winning Jiva Spa,
Taj Hotel in Delhi-NCR offers a modish retreat for the global
business and leisure traveler. Our multi-lingual staff is
equipped to arrange pitch-perfect formal events and
glamorous soirées for guests at the meeting spaces and
banquet halls within the hotel. Should you choose to
explore the region, our world-class Concierge curates
experiences and things to do in Delhi and that get you inside
access to the city’s lush retail and cultural landscape. We
welcome you to experience luxury in one of our elegant
hotels in Delhi.
FRONT OFFICE
• Front Desk is a very important department in the
hotel, making direct contact with guests. The main
function of this department is Reservation, Guest
service, Check-in, Check-out, Telephone, Finance &
Cashiering, Foreign Exchange, Room Assignment,
Inquiry etc.

• The Front Office is also called the nerve centre of a

hotel. It can be defined as a front of the housing
department located around the foyer and the lobby
area of a hospitality property. As this department is
located around the foyer area of the hotel and is
visible to the guests, patrons and visitors, they are
collectively called “Front Office”.

• Should guests have any problems or require to

appreciate or comment, they would normally go
directly to the Front Office, because it is convenient to
contact and converse with other departments.
Therefore, this department is the direct delegate to
link the work and report the consequence to other
departments.
• This department is one of the major operational
and revenue-producing departments of the hotel
which generates two-thirds of the revenue earned
by a hotel from the sale of the guest rooms. It
involves in providing valuable services to the guests
during the entire guest cycle consisting of Pre-
arrival, Arrival, Occupancy and Departure.
• Traditional Front Office functions include
reservation, registration, room and rate
assignment, guest services, room status,
maintenance and settlement of the guest account,
and creation of guest history records.

• The Front Office develops and maintains a

comprehensive database of guest information,
coordinates guest services, and ensures guest
satisfaction. These functions are accomplished by
personal in diverse areas of Front Office
Department.

• The front office is also known as the face of the

hotel. It is the first guest contact area and also the
nerve centre of the hotel. All the activities and
areas of the front office are geared towards
supporting guest transaction and services.
Operational function of the Front
Office Department
• Guest Registration: Does all guest
registration-related activities like Check-in,
room assignment, welcoming, room rate etc.

• Guest Service: Fulfils any Guest Services

related activities.

• Guest History and records: Creates and

maintains a guest profile, history, likes and
dislikes, collect feedback etc.

• Guest Database: Develops & maintains a

Comprehensive Database of Guest
Information

• Updates Room Status: responsible to update

the correct room status like CI, CO, DNCO,
DND etc.
• Reservation: This section is responsible in
registering the room reservation from
various sources, with recordings, filing of
reservation records, and revise on the
appropriate time to make sure that guests
would have their rooms upon entering the
hotel.

• Postage and Parcels: This section is to

facilitate guests pertaining to the posting of
letters, telegrams, and parcels.

• Telephone: This section is to facilitate guests

pertaining to the telephone both internally
and externally, and to wake guests up in the
morning upon request.

• Finance and Foreign Exchange: This section

relates with the Accounting Department,
through the collection from guests through
their services, and also give the foreign
exchange service.
• Inquiry: This section is to answer questions
and inquiries of guests. Therefore, this
section would have to be alert with all the
movements of the hotel.

• Bell Desk and Concierge: Provide all services

related to Bell desk and Concierge.
• Concierge
A hotel concierge is a specialist customer
service representative, tasked with receiving
guests, responding to guest needs, and
helping to provide a pleasant all-round guest
experience. In this article, you can learn more
about what a hotel concierge is, what the role
entails, and why these guest services reps are
so valuable.
BELL DESK

Bell desk is an extended arm of the front

desk. There are many activities at the time
of arrival, during the stay, and at the time of
departure of the guest which cannot be
carried out from the front desk but are to
be carried out essentially, in order to
provide services to the guest. As the name
suggests it is a small desk/counter in the
lobby near the main entrance of the hotel.
The bell desk should be situated in clear
view of the front desk, cashier, and
particularly the doorman standing outside
the lobby, so that the doorman may signal
for a bellboy at the arrival of a guest.
Further, it is also important that the bell
desk is situated near the luggage center and
luggage entrance.
Functions of Bell Desk:
The senior bell captain is the in-charge of the
bell desk and along with his staff performs
various duties from here. The various
functions performed from here are as follows.

1. Luggage handling
Luggage handling of the guest is done on
various occasions such as arrival, during stay
(change of room), and at the time of
departure. At the time of arrival when the
luggage of the guest is moved from car/taxi to
the lobby and further to the allotted room, the
activity is called “up bell activity”.
When the luggage of the guest is moved from
room to lobby and further to the car/taxi at
the time of departure the activity is called
“down bell activity”. The baggage is collected
from the room upon request. A left luggage
register is maintained in this case and an entry
is made in this book. A baggage ticket (which
has two parts) is used. One part is attached to
the luggage and the counterfoil is given to the
guest. This portion details the hotel’s liability
exemption clause. When the guest comes to
collect his luggage he has to produce his
portion of the baggage ticket. The luggage
storeroom must be secure at all times.

2. Paging
Apart from luggage handling the bell desk is
also responsible for paging a guest. The paging
is a system of locating the guest in the hotel.
Many times the in-house guest expects a
phone call or a visitor but decides not to wait
in the room, and might decide to go to public
areas such as a bar, restaurant. swimming
pool, lobby or lounge, etc. of the hotel or may
go out of the hotel.
In such cases, the hotel requests the guest to tell
about his whereabouts through a location form. This
proforma may be kept in the stationary folds in the
room as well as at the information section of the
counter. Usually, it is mm in by the guest but many
times it may be filled in by the hotel staff on the
instructions of the guest The completed location
form is kept in the key and mail racks. This
information is sent to the telephone department
also (the guest may directly inform or the front desk
may do so). The purpose of the form is to earmark
the area of paging and save time. In the case of a
computer system, the information is recorded on the
computer instead of the location forms.

3. Mail and Message Handling

The bell desk’s function is also to handle and
distribute mail and message received by the front
desk in the absence of the guests to their respective
rooms. Also distribution or newspaper and
magazines etc. to various rooms and the areas of the
hotel and keeping a record of the same is done by
the bell desk.

4. Delivery of Newspapers
As per the hotel policy, all hotel guests receive a
copy of a local newspaper each morning. The
bellboys in the night shift are responsible for
delivering the newspapers to all occupied rooms.
The bell captain obtains the room verification report
(providing information on all rooms presently
occupied). The bellboy then marks the room
numbers for each newspaper. The bellboy also
inserts the daily newsletters in each paper provided
by the public relations office the previous evening.
The bellboy then distributes the newspapers. The
record of numbers of newspapers received on a daily
basis is maintained by the night shift bell captain.

5. Collection of Room Keys at Departure

Another very important function of the bell desk is
the collection of room keys from a checkout guest
and depositing the same at the information desk.

6. Miscellaneous Jobs
Miscellaneous jobs such as postage stamps handling,
taking care of outgoing mail of the guest, carrying
out outside errands for the guest and hotel such as
buying of cinema tickets, moving of files and
documents, etc. for the guest as well as going to
banks, post office and FRRO police station for
delivering of ‘C forms’ etc., confirming of
railways/bus reservation, etc. are done by the bell
desk
• Rooms and suites
SUPERIOR ROOM

Enjoy unmatched views of the city’s skyline from the chic

confines of this 31 Sq Mt. room. Well-equipped, the room
offers all the comforts for a modern day traveller, intuitive
work desks, complimentary high speed internet access for
4 devices, a 42-inch LED television, in-room safe, tea/coffee
maker and a four fixture bathroom.

DELUX ROOM
31 Sq Mt. in size, these rooms offer contemporary
comfort and stunning views of our exclusive terrace
pool. Each room features rich oak wood flooring,
recessed lighting, complimentary high speed Wi-Fi
connectivity for 4 devices, a 42-inch LED television,
multimedia panel, an ergonomic workstation,
tea/coffee maker, in-room electronic safe, a free
standing bath tub and in-built power and data ports.

LUXURY ROOM

Perched on higher floors, these luxurious rooms with

king-sized or twin beds feature Merbau wood flooring
with minimalist décor punctuated by jewel-toned
furnishing accents. These 31 Sq Mt. spaces are equipped
with ergonomic workstations, amenities including a
fully stocked mini bar and tea/coffee maker. The four-
fixture bathrooms have a sunken bathtub, rain shower,
wall-mounted vanity mirror, a luxurious range of
toiletries from Forest Essentials and 100% Egyptian
cotton robes.
Taj Club Room

Our Taj Club Rooms on higher floors offer a host of

privileges, highly personalized service and utmost
convenience. With a choice of king-sized or twin
beds these lavish 31 Sq Mt. spaces offer the mobile
business traveller relaxation and rejuvenation. Enjoy
a selection of specially curated bathroom amenities,
daily evening cocktails with a selection of appetizers
at the Taj Club Lounge and avail complimentary
meeting room access.
Executive Suite
Our spacious 46 Sq Mt. flagship Executive Suite with
pool view is a study in contemporary luxury. From the
walk-in closet and teakwood king-sized beds to the
Santos and Figured Anigre rosewood veneers,
Malaysian hardwood floors and inviting Jacuzzi in the
bathroom, every element is designed for pleasure
and efficiency. Exemplary butler service on request
with access to the Taj Club lounge and privileges
enhance your stay

Luxury Suite

Each luxury suite enjoys spacious living with the

added privileges of the Taj Club. A 59 Sq Mt.
residence with separate living area, integrated walk-
in closet and bedroom with king sized beds, luxury
bedding, full digital connectivity and a handsomely
stocked pantry, the Luxury Suite lives up to its name.
From Southeast Asian flooring and vivid Italian
furnishings that infuse pops of colour on the pristine
canvas, to the Séura television set that doubles as a
mirror, every element is crafted for a memorable stay
Presidential Suite

A bottle of Moët & Chandon champagne, a basket of

fresh exotic fruits and handmade chocolates greet
guests at our sumptuous 175 Sq Mt Presidential
Suite. A shimmering chandelier adorns the foyer,
which leads into the living room, dining area,
bedroom, walk-in closet and a private pantry. A
glass-enclosed whirlpool lords over bathroom which
also features a rain shower, private sauna, luxury
Forest Essential toiletries and smart iPad control
panels. Complimentary all-day butler, pick-up and
drop services by a luxury sedan and access to the
exclusive Taj Club Lounge, augments the experience.
Food and Beverage
Restaurants
Restaurant is a public place. Provide Food and
Beverage on a commercial basis. This is open
to all to take refreshment, Food and beverage.
Everybody can take food and Beverage against
money. Restaurant offer service of Food
and Beverage desires to satisfy the Guest.
Actually, Guest take Rest in restaurant and pay
Rent for the having refreshment, food and
beverage. Restaurant comes from the word of
“Rest and Rent”. “Rest & Rent” those
words consisting the word restaurant. Where
the guest/client/peoples take their Food
& beverage. Many people’s think that
Hotel and Restaurant is the same things. The
definition of Restaurant and Hotel is same. It is
not true. Hotel and restaurant is not same
place, things and same definition. Hotel has
the accommodation system to stay night with
the facilities food and beverage, but in
restaurant, you get only facilities of food and
beverage. There are no accommodation
system and facilities in restaurant to stay day
or night.
• OUR RESTAURANTS
Thai Pavilion

As India’s first Thai fine dining brand and as one of the best
restaurants in Delhi-NCR, Thai Pavilion has earned an iconic
status since its inception in the nineties.
Cuisine - Thai
Dress code - Smart Casual
Lunch - 12:30 PM to 3:00 PM
Dinner - 6:30 PM to 11:30 PM

Culina 44
• Take an epicurean journey across the globe at Culina
44, our all-day dining destination.
• Cuisine - Mediterranean, European, Chinese, Indian
• Dress code - Smart Casual
• Timings - 12:00 AM to 12:00 AM

Tease

One of the city’s most fashionable party venues, our

bar lounge sets the pace for an electric night of
revelry and glamour. The décor carries forth the
hotel’s contemporary glass and granite theme with a
dash of oomph, mood lighting and infectious house
music.Show Less

Cuisine - Bar
Dress code - Smart Casual
Timings - 6:00 PM to 01:00 AM
Tease Alfresco

Dig into the contemporary grills and sizzlers. The al fresco area is perfect for
when you want to chill out under the stars.
• Cuisine - Indian, Grill
• Dress code - Smart Casual

LA PATISSERIE

The delicatessen, patisserie and boulangerie is a visual treat, with rows

of tarts, muffins, gâteaux, artisanal breads, croissants, macaroons and
handcrafted chocolates lined up like jewels in a glistening box. Show
Less

Cuisine - Bakery & Delicatessen, Patisserie

Dress code - Smart Casual
Timing - 07:30 AM – 20:00 PM
Food Production
Food Production is a department that is involved in
the preparation of food. A process, in which raw
materials are cooked, combined, and transformed to
make a dish. The scope of Food Production has been
widening at a faster pace in India as well as Abroad.
Education plays a critical role in this profession. A
diploma is essential, but a degree course is better.
Because with a BSc in hospitality course you can
bypass the Commie stages and join as a kitchen
management trainee (KMT) and start cooking, thus
saving three or four years of the grind. Food
Production graduates are absorbed as KMTs and train
for almost two years before becoming Chef de Partie,
the stage after Commie 1.
Here are the Sub departments of Food Production
• 1. Main Kitchen: This is the large kitchen area where
food is prepared for different restaurants or
F&B service outlets. The food here is prepared
for Coffee Shop, Room Service, & Snacks for
Bar. The main kitchen has further sub-sections such
as Indian Kitchen, Continental Kitchen, South Indian
Section, Tandoor.
• 2. Pantry: Most of the orders from the pantry
section, such as tea/coffee, sandwiches, salads,
raitas, etc. are serviced. The pantry operates
24*7*365 days.
• 3. Bakery & Confectionery: All bakery items
like cakes, pastries, chocolates, Muffins are made in
this section.
• 4. Butchery: It is a section where all the raw meat
supplies such as chicken, mutton, fish, prawns,
lobsters, etc are received and cleaned, properly
wrapped for further storage.
• 5. Banquet Kitchen: Bulk cooking for function
happens in this section.
• 6. Chefs area: Executive chef sits here and a lot of
planning takes place inside this area.
• 7. Garde Manager: It is also known as salad house
our Factory outlet for salad preparation in bulk.
Here cold salads are prepared for Banquet parties
and coffee shop buffet.
• 8. Commissary: It is a place or section where we
store all the green vegetables in bulk.
• 9. Walkins: Depending upon the size of the hotel
there is a minimum of 2/3 walk-in refrigerators.
One is kept especially at -18 to store meat. Food
Production is a department which is involved in
preparation of food. A process, in which raw
materials are cooked, combined and transformed
to make a dish. The scope of Food Production has
been widening at a faster pace in India as well as
Abroad.
• 1. Definition of Housekeeping
Housekeeping may be defined as ‘provision of a
clean, comfortable, safe and aesthetically appealing
environment’. By another definition, ‘housekeeping
is an operational department in a hotel, which is
responsible for cleanliness, maintenance, aesthetic
upkeep of rooms, public areas, back areas and the
surroundings’.

The term Housekeeping outside the hospitality,

hospitals refers to the management of daily duties
and chores involved in the running of a household,
such as cleaning, cooking, home maintenance,
shopping, and bill payment etc. These daily recurring
tasks may be performed by any members of the
household, or by other persons like butler or
maids who are hired for the purpose.

• 2. Role of Housekeeping
Housekeeping department in hotel ensures the
cleanliness, maintenance, and aesthetic appeal of all
rooms and public areas. The housekeeping
department not only turnarounds (prepares and
clean guestrooms) on a timely manner it also cleans
and maintains everything in the hotel so that the
property is as fresh and attractive similar to the day
when it opened the doors for the business.
The effort that the housekeeping makes in giving
a guest a desirable room has a direct bearing on the
guest’s experience in a hotel. Thre are more
employees working in the housekeeping department
when compared to any other hotel departments.
Being responsible for the turnaround of the rooms in
a timely manner, housekeepings primary
communications are with the front
desk/reception team. Each room status is updated on
a regular basis from the housekeeping to the front
desk and vice versa. With new technologies available
a room status update can be done via the hotel
software, telephone systems, housekeeping mobile
applications etc.Housekeeping also coordinates
closely with the maintenance or engineering
department, as the housekeeping staff identifies
different types of maintenance issues while cleaning
the rooms and reports to the maintenance team for
rectification or replacement.Example snags or issue
with the TV, AC, Heating unit, Plumbing,Lighting,
Electrical faults, Furniture, Toilet, Vanity, Tub, Towels
racks, Ventilation issues etc.
The role of housekeeping can change depending
upon the type or category of the hotel, for example
only in a luxury or full- service hotel evening
or turndown services are offered by
the housekeeping department. The housekeeping
department is one of the major & Support Centre; in
the hotel as it doesnt generate any major revenue for
the hotel.
• Housekeeping is considered as a ;back of the house
and department even though they have some direct contact
to the guests; like for example while cleaning rooms, picking
up laundry, providing evening or turndown services etc.
• with hot water and soap, dried and disinfected and lined for
use
• Linen and soft furnishings are sprayed with disinfectants
and tumble-dried
• Bathroom surfaces are cleaned and disinfected with
prescribed cleaning chemicals and disinfectants
• Bathroom amenities are individually sealed and bathrobes
are available on request.
• Dustbins are cleaned

LAUNDRY

The laundry department has a basic cycle of operation

with the below steps:-
1. Collecting Soiled Linen.
House maid and room boy should strip linens from
beds and areas and put them on to the linen chute or
on to the soiled linen carts stored on each floor
pantry. Staff should never use any guest linen for any
cleaning purpose.The house boys should go for
frequent rounds on each floors to collect the soiled
linen from the linen chute or on to each floor pantry.
Supervisors should make sure that the soiled linens
doesnt pileup on floor pantry which may cause
further soil or damage as there are chances that
people may walk on them.
2. Transport
Soiled Linen to Laundry
department.
The linens form the Laundry chutes and floor pantry
are carried to the laundry department by trolley. The
housemen should make sure that the laundry items
are not dragged on the floor this may further
damage or soil the laundry.
3. Sorting of Linen and Uniforms.
The laundry sorting area of the hotel should be large
enough to buffer one day worth of laundry and these
sorting of laundry should not cause interfere with
other laundry activities. Note: SOP for sorting of
uniforms and linens. Sort linen and uniforms
according to their stains, size, type, color etc.
4. Washing and Dry cleaning.
After the linens and uniforms are sorted properly the
laundry staff collects the batches of laundry and load
them to the washers. It is also a good process to
always weigh the laundry items before loading them
to the washers, this will ensure that the washers are
not overloaded and help to run them in the
optimum operation condition. If required the soiled
linens are treated to remove stains before the
washing process.
To reduce operational cost nowadays hotels uses
chemicals ( bleaches, detergents, softeners etc.)
while washing process to remove stains instead of
treating laundry items separately before washing.
5. Drying.
After the washing cycle is completed the washed
items are dried on the dryer. The drying times and
temperature vary considerable according to the type
type of linen / cloths. Also always the drying should be
followed by a gradual cool down process to prevent
the hot linens from being damaged or wrinkled by
rapid cooling and healing process.
6. Folding of Linen and Uniforms.
Even though a lot of flooding of linens are now
automated, the hotels still do a lot of folding by hand.
While folding the linens the laundry attendants should
also look for any damages occurred to them while the
laundry process. The folded items are then stored and
stacked properly according to batches. The finished
laundry items should latest rest for 24hrs. As this will
increase their life.
• Disposable, single-use bags are used for laundry
collection
and
delivery
• Strict adherence to physical distancing norms during
collection
and delivery
• Use of separate, dedicated trolleys for soiled and
clean linen
• Room and bath linen washed at 80 degree Celsius
Principle of stock-taking:
• Segregate all group uniforms
• Count items physically every 3 months
• Count items in circulation and stores separately
• Stamp discards “Condemned” keep aside.
• Tally total counted with the last inventory figures plus
new issues
• Bed making
Hotel Bed Making Tips

When it comes to setting up the perfect ambiance for

your hotel guests, hotel rooms themselves are
supremely important. And in these hotel rooms, your
beds are probably one of the most important factors in
a guest’s decision of how nice your hotel is. Think
about it – if you have a beautiful and elegant hotel, but
your beds are uncomfortable and poorly made, that
completely detracts from the customer experience.
Here are our hotel bed making tips to help you make
the best impact on guests from their first glance at the
bed to when they’re lying down and cozying up.
• Invest in Your Bedding and Linens
It’s essential that your bedding and linens are high-
quality,properly maintained, and have been
professionally cleaned. When you work with a quality
hotel linen rental program, you get the best-looking
linens for your hotel combined with optimal care so
that you can save money and time you would have
spent maintaining the linens yourself. There’s no
need to purchase linens and no need to spend the
time cleaning and folding them when you can work
with Crown Linen Service! We cover a wide range of
supplies your hotel may need, such as your bedding,
bath linens, miscellaneous and back- end needs, as
well as restaurant linens if your hotel provides food
service and dining. Not to mention our restroom and
floor mat services!

Hotel Public area cleaning

Public areas are the common places and facilitates
accessible to in house guest and non-resident guest.
Guest requires common areas to meet, sit and carry
other activities. The place comes under the are lobby,
restaurants, bars, banquets, and other Food and
Beverage Outlets. Public area cleaning is the most
important and challenging task for hotel /hospitality
housekeeping. Since most of the public areas are
highly traffic area, housekeeping maintains a deep
cleaning schedule for those areas at night and regular
cleaning and maintenance during the day time.
• Public area cleaning
• a) Entrance– Guest get their 1st impression of
hotel from the entrance lobby. Entrances which
arecnot cleaned and maintained daily, it will become
unpleasant for the guest due to heavy traffic and
exposure. The maintenance and cleaning of the
entrance and the door is important . So proper and
daily cleaning is required in this areas. Normally
cleaning is done at night.
• b) Lobbies- These are the common meeting
points of the guest near the reception. Many lobbies
are carpeted while others are hard flooring. Floors in
the lobbies are need to be cleaned frequently., since
these are spaces where guest interact., relax etc.
Lobbies may have high ceilings elaborate chandelier
which are difficult to clean so it is cleaned at night.
The daily cleaning tasks involves
• public area cleaning of waste paper bins and
ashtrays at
• Flower arrangement should be done daily as a part
of Public area cleaning.
• Glass surface and windows to be cleaned daily.
• Doors and door knobs to be dusters and cleaned
daily.
• Any stain on the carpets and upholstery should be
cleaned immediately.
• Hard floor should be mopped regularly.
3. Front office- Housekeeping department is
responsible for this Public area cleaning and
maintaining of front office because front office is the
face of the hotel. So daily cleaning of the
department is required. Mopping of the floor,
dusting of the furniture and fixture and vacuuming
of carpets are essentials.
4. Elevators- Elevators must be cleaned at the time
of day when it is least used. The necessary boards
indicating the cleaning is carried out must be
displayed promptly. Elevators doors are made of
steel. In steel door shows lots of grease marks from
finger easily. Elevators should be cleaned daily and
more through cleaning may be done on periodic
basic.
5. Stair case- Stair case should be cleaned when
there is less traffic. While cleaning of staircase care
should be taken that dart and dust do not fall down
words.
6. Guest corridors- While cleaning of the corridors
necessary boards indicating the public area cleaning
is carried on must be displayed prominently. Carpets
in the corridors should be vacuumed daily. The
cleaning tasks of the guest corridors are as follows
• Carpets should be vacuumed regularly.
• The wall skirting should be cleaned regularly.
• Any finger marks on the walls should be cleaned
immediately.
• All the wall painting should be dusted every day.
7. Banquet hall- Banquet hall mainly used for
conferences, weddings exhibition etc. So proper
public area cleaning is required for this department.
The cleaning includes mopping of floor, vacuuming
of the floor carpets regular dusting of fixture and
furniture are required.
8. Health club – Health club is another hotel facility
provided to the guest to exercise and work out. So
proper cleaning of machine is required daily because
it is the busiest ares. The cleaning tasks of the health
club are as follows
• Proper dusting of equipments.
• Damp dusting of furniture
• Cleaning of glass and window panel.

• Cleaning of carpet floor

• Removing of soil linens and replacing with the
fresh linen for future use.
9. Swimming Pool- Regular Public area cleaning and
disinfecting of swimming pool is important for the
point of hygiene. If is not regularly cleaned
swimming pool may becomes carries of water borne
disease.