PERSONAL DETAIL

 Name : Agus Setiawan

 Sex : Male
 Place/Date of birth : Jakarta, 20 February 1986
 Nationality : Indonesian
 Marital status : Single
 Height/Weight : 168 cm / 62 kg
 Phone/Mobile phone : 0857 - 99199191 / 0812-85379903
 LinkedIn profile : https://id.linkedin.com/pub/agus-setiawan/59/252/174
 Email : agus.setiawan2086@gmail.com
 Address : Jl. Mampang Prapatan 17 Rt.001/01 No. 14c Duren Tiga
Pancoran, Jakarta Selatan 12760

EDUCATIONAL BACKGROUND
 1992 - 1998 Elementary school of 07 Duren tiga, south jakarta
 1998 – 2001 Junior high school of 41 Ragunan, Jakarta
 2001 – 2004 Senior high school of 55 Mampang, Jakarta
 2004 Hotel Management at AKPINDO, Jakarta

SKILLS AND NON TECHNICAL SKILLS

 Good of English language in spoken and written
 Able to operate computer: MS-Office, Internet
 Strong interpersonal skill and eager to learn
 Well negotiation, good analytical and creative
 Able to operate : Realta RHAPSODY PMS system, VHP PMS system, OASIS system

ACHIEVEMENT
 ACCOR HOTELS (IBIS JAKARTA KEMAYORAN) Best Employee of the quarter 2019
 ACCOR HEARTIST TRAINING
 ACCOR ALL (accor live limitless) ALLSTAR TRAINING
 IHG BEST EMPLOYEE OF THE QUARTER 2015 ( HOLIDAY INN EXPRESS JAKARTA PLUIT )
 IHG anti bribery certificates
 IHG antitrust certificates
 IHG food safety certificates
 IHG handling credit card securely certificates
 IHG health and safety certificates
 IHG information secure certificates
 IHG inside information certificates
 IHG PCI compliance certificates
 IHG traveller certificates
JOB EXPERIENCE

 March 2020 – Present ARCHIPELAGO INTERNATIONAL INDONESIA

The Grove Suites by GRAND ASTON

Duty Manager

Greets the VIP guests of the hotel. Performs special services for VIP Guest’s.

Checks on registration cards of arriving guests and ensures all information should be filled on each cards

Checks cleanliness of lobby and public areas, lights and as well as staff in proper

Handle guest complaints and other related problem and reports to The Assistant's Manager log book

Maintains and be guided of hotel policy on credit/lost and found hotel guests properties

Co-ordinates with all departments concerned in order to maintain hotel functions properly

Post room charges and tax to guest account

Processes guest charges voucher and credit card vouchers.

Posts guest charge purchase transactions not posted by the front office cashier.

Transfer charges and deposits to master accounts.

Verifies all account postings and balances.

Monitors the current status of coupon, discount, and other promotional programs.

Tracks room revenues, occupancy percentages, and other front office statistics.

Prepares a summary of cash, check, and credit card activities.

Summarizes results of operations for management.

Prepare of End of day procedure.

Run end of day process in property management software (PMS).

Understand principles of auditing, balancing, and closing out accounts.

  February 2019 – March 2020 ACCOR HOTELS GROUP

IBIS JAKARTA KEMAYORAN

FO Shift Leader & Night Auditor Incharge

Greets the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for
VIP Guest’s.

Checks on registration cards of arriving guests and ensures all information should be filled on each cards

Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper

Perform accurate check in and check out of guest daily

Post room charges and tax to guest account

Processes guest charges voucher and credit card vouchers.

Posts guest charge purchase transactions not posted by the front office cashier.

Transfer charges and deposits to master accounts.

Verifies all account postings and balances.

Monitors the current status of coupon, discount, and other promotional programs.

Tracks room revenues, occupancy percentages, and other front office statistics.

Prepares a summary of cash, check, and credit card activities.

Prepare of End of day procedure.

Run end of day process in property management software (PMS).

Understand principles of auditing, balancing, and closing out accounts.

  Sept ember 2016 – February 2019 PHI (Prima Hotel Indonesia)

ASHLEY HOTEL JAKARTA

Guest Service Leader act Duty manager & Night

Auditor Incharge

(PRE-OPENING TEAM)

Greets the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for
VIP Guest’s.

Assists in VIP’s arrival departure in absence of guest relation officers.

Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly
appearance and behaviour.

Checks on registration cards of arriving guests and ensures all information should be filled on each cards
either by Guest Relation Officers or the guests.

Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests
and release room blocked because of no- shows

Assists in handling room lock problems.

Prepares and checks for VIP’s arrival and escorts guests to rooms.

Co-ordinates with all departments concerned in order to maintain Front Office functions properly.

Operates the front office computer system in order to assist front office attendants.

Checks group department, fit and ensure switchboard makes appropriate wake up calls.

Handles guest complaints and other related problems and reports on the Assistant Manager’s log book.

Assists reception, business centre, cashier, concierge and bell captain during they are busy.

Answers guests inquires, handles complaints and attend to the needs of the guests.

Approves and sign for allowances, as required by Front Office Cashier.

Authorises charges to be made for late departures and/or compliments on them.

Promotes and maintains good public relations.

Motivates and maintains good staff relations.

Maintains and be guided of hotel policy on credit/lost and found hotel guests properties.

To discuss all matters that needed to follow up with the next shift Reception Leader.

 November 2014 – July 2016 IHG (intercontinental hotels group)

Holiday inn express Jakarta pluit citygate

SENIOR GSA & NIGHT AUDITOR

Job Task and responsibility:

Perform accurate check in and check out of guest daily

Post room charges and tax to guest account

Processes guest charges voucher and credit card vouchers.

Posts guest charge purchase transactions not posted by the front office cashier.

Transfer charges and deposits to master accounts.

Verifies all account postings and balances.

Monitors the current status of coupon, discount, and other promotional programs.

Tracks room revenues, occupancy percentages, and other front office statistics.

Prepares a summary of cash, check, and credit card activities.

Summarizes results of operations for management.

Prepare of End of day procedure.

Run end of day process in property management software (PMS).

Understand principles of auditing, balancing, and closing out accounts.

  March 2014 – November 2014 IHG (intercontinental hotels group)

Holiday inn express Jakarta pluit citygate

GUEST SERVICE AGENT

(PRE-OPENING TEAM)

Job Task and responsibility:

Greet guest in a friendly and professional manner according to hotel standards

Perform accurate check in and check out of guest daily

Receive a reservation over the phone and in direct person

Run daily report to check reservation for accuracy and identify any special request

Responsible cash float throughout shift and ensuring it balances correctly

Listen to guest complain