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    Sreyneang Dul has over 10 years of experience in customer service roles. She is currently a Senior Customer Service Officer at Apricus Technology Inc where she assists customers and internal teams to resolve issues. Previously, she worked at Aquoz Solutions Inc as a Customer Service Officer providing support to customers. She also has experience in hospitality roles including as a Front Desk Supervisor, Waitress, and Cashier. Sreyneang Dul holds a Bachelor's degree in Business Administration with a focus on management.

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    Sreyneang Dul has over 10 years of experience in customer service roles. She is currently a Senior Customer Service Officer at Apricus Technology Inc where she assists customers and internal teams to resolve issues. Previously, she worked at Aquoz Solutions Inc as a Customer Service Officer providing support to customers. She also has experience in hospitality roles including as a Front Desk Supervisor, Waitress, and Cashier. Sreyneang Dul holds a Bachelor's degree in Business Administration with a focus on management.

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    14 views2 pages

    Sreyneang Dul-2

    Uploaded by

    Wasd Control
    Sreyneang Dul has over 10 years of experience in customer service roles. She is currently a Senior Customer Service Officer at Apricus Technology Inc where she assists customers and internal teams to resolve issues. Previously, she worked at Aquoz Solutions Inc as a Customer Service Officer providing support to customers. She also has experience in hospitality roles including as a Front Desk Supervisor, Waitress, and Cashier. Sreyneang Dul holds a Bachelor's degree in Business Administration with a focus on management.

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    SREYNEANG

    DUL
    WORK EXPERIENCE

    Senior Customer Service Officer linkedin.com/in/sreyneang-dul


    Apricus Technology Inc, Makati, Philippine neangsd.maria@gmail.com
    2020 to Present +63-995-590-7019
    Assist CS/VIP/TSM related to settlement for customers
    should be handled immediately and effectively
    Assist relevant teams regarding new method, new
    gateway on testing so that we can assure everything fine
    before go-live
    Follow up technical issues, setting issues, our internal
    backoffice issue until issue fixed

    Customer Service Officer RELEVANT SKILLS


    Aquoz Solutions Inc, Makati, Philippine
    April 2016 to February 2020 Respond positively to various tasks
    Provide latest information of products, promotions, Ability to work well under pressure
    website update, tutorial of some new things Communication
    Double check and testing chats randomly to assure our Stress tolerance
    services giving the best to customers
    Coordinate with other Team to make sure work flow is fine
    Give the most convenient way of supporting Chat Tools
    and Call support

    Front Desk Supervisor ACTIVITIES AND INTERESTS


    Housekeeping Supervisor
    Waitress Reading Books
    The Villaparadiso Boutique Hotel & Spa UI/UX design
    May 2012 to April 2016 MTM Isaiah
    Ensuring that all customers are satisfied with their Xcode
    experience at the hotel by greeting them warmly upon Canva
    arrival and departure Social Media
    Communicating with other departments as needed to
    ensure that customers’ needs are met
    Ensuring that all reservations are entered into computer
    system correctly and in a timely manner
    Monitoring security cameras to ensure that guests’ safety
    is maintained at all times
    Coordinating with other staff members to ensure that
    maintenance requests are addressed in a timely manner
    Managing the front desk operations such as check-in and
    check-out procedures
    Providing information about hotel services and amenities
    to guests
    Ensuring that all reservations are properly processed, including issuing room keys
    and making sure reservations are in the computer system
    Answering phone calls, greeting guests in person, and providing information about
    the hotel and its services

    Waitress
    Khmer Saravan Restaurant
    2011 to April 2012
    Provide customers with menus
    Take customer orders and relay this to the kitchen
    Serve food and beverages to customers
    Listen to any complaints that customers have and address them appropriately
    Prepare bills and process payments

    Cashier
    Lucky Market Group Ltd
    2010 to July 2011
    Welcoming customers, answering their questions, helping them locate items, and
    providing advice or recommendations
    Following all store procedures regarding coupons, gift cards, and promote new
    promotion
    Accepting payments, ensuring all prices and quantities are accurate and proving a
    receipt to every customer

    EDUCATION HISTORY

    Bachelor degree in Business Administration,


    Major in Management
    Paññāsāstra University of Cambodia(PUC)
    2016
    Senior Project GPA (B+)

    Financial Accounting Certificate Proficiency


    DVANDA ACCOUNTING CENTER
    2011
    QuickBooks Certificate of Proficiency

    High School Diploma


    Bun Rany Hun Sen High School
    2010
    Khmer Language

    Computer Certificate of Information Technology


    ICS School
    2007
    Microsoft Word
    Microsoft Excel

    REFERENCE

    Mr. Degeorge Dul Name


    Electrical Engineer Position
    Electricité du Cambridge (EDC) Company
    duldegeorge@gmail.com
    +855-61-737-067

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