Naveen Kumar hinaveenkumarmarni@gmail.

com

Marni 8328503374

Hyderabad, India
IT Analyst
Helpdesk Analyst, responsible for
providing professional and efficient
helpdesk support. With a strong customer
service mindset .

WORK EXPERIENCE SKILLS

IT Analyst International Voice call
Techbion Software Systems Pvt Ltd
Teamwork Troubleshoot
04/2020 - Present,
Achievements/Tasks Multitasking Customer Service
Administrator for access provision management for various web
and desktop applications based on client's requirement. Desk Support Resolving conflict
Responding and resolving to customer queries in a timely and
Escalation Management
accurate way, via phone, email or chat.
Strong troubleshooting skills on various MS tools including
Outlook 2013,2016, Skype for business, MS Teams , Office
2013,2016 and Office 365.
LANGUAGES
Hands on experience on Service Now , Azure , Intelligent Hub and
Duo for MFA, Jabber for calls, Conquer and SAP in finance, English
Bitlocker , NetIQ Access Manager, Symantec end-point and Full Professional Proficiency
SharePoint.
Hindi
Close attention to detail, documentations and ability to work Professional Working Proficiency
with high standards and quality meeting Customer Satisfaction
Survey scores , First Call Resolution and AHT. Telugu
Native or Bilingual Proficiency
Able to provide technical resolutions on Laptop's configurations,
printer setup, Internet and VPN connectivity issues for desktop &
portable systems.
Researching, diagnosing, troubleshooting and identifying INTERESTS
solutions to resolve system issues.
Ludo Travelling Billiards

Video Games Cooking

EDUCATION
Bachelor of Science (B.Sc)
Adi Kavi Nannaya University
06/2016 - 03/2020,
Courses
Computers Physics
Mathematics Mathematics

Board Of Intermediate Education

Pragathi Jr College
06/2014 - 03/2016,
Courses
Mathematics Physics
Chemistry

Secondary School Certificate(SSC)

Z.P. High School
06/2013 - 03/2014,