Simranjeet kaur Rana gurjeetkaurrana1302@gmail.

com

9146807029

Ballarpur, India

linkedin.com/in/simranjeet-kaur-rana-2002

github.com/Simranjeetrana1

EDUCATION PERSONAL SKILLS

Bacherlor of Computer Applications Good listening skills Empathetic
Gondwana University
06/2016 - 04/2019, Problem Solving and critical thinking Adaptive

Training and development people Management

Higher Secondary School Certificate
Gurunanak college of science Customer relationship management Retail Banking
06/2014 - 04/2016,
Verbal and written communication

Attentive to details Creative

PROJECTS
Modern Publication House Book Enrollment
(12/2018 - 03/2019)
A computerized publication house.
TECHNICAL SKILLS
We can maintain large amount of database of books.
We can view and search data according to our requirement.
Programming languages:- HTML & CSS, Python,
Javascript.

Software:- Atom, IntelliJ Idea, MS-office

WORK EXPERIENCE OS:- Windows

Retail banking Support in Axis Bank

Qconnects solutions ltd
08/2021 - Present, Hyderabad CERTIFICATES & COURSES
Achievements/Tasks
Worked for retail banking desk. MS-CIT (04/2016 - 06/2016)
Solved customer queries through email channel. Python Masterclass (06/2021 - 09/2021)
Adhere to metrics such as emails per hour and quality, and
customer satisfaction. Web Development (06/2021 - 09/2021)
Assisted with deposit and savings accounts.
Counseled customers on banking products and services.
Handled customer complaints and solved problems. LANGUAGES
Senior Customer Support English Hindi
Full Professional Proficiency Full Professional Proficiency
HRHnext pvt ltd
07/2019 - 07/2021, Hyderabad Punjabi Marathi
Two years of experience Full Professional Proficiency Limited Working Proficiency
Achievements/Tasks
Managed large amount of incoming and outbound calls.
Identified and assess customers needs to achieve
satisfaction.
INTEREST
Build sustainable relationships and trust with customers
accounts through open and interactive communication. Painting Decorative pieces out of waste
Provided resolutions to customers through mails, chat and
Cooking
on calls.
Trained fresher batch for the process.
Been complimented by supervisor and Co- workers.