Aaliya Sayyad

E-Mail: aaliya.r.sayyad@gmail.com

Profile Snapshot
 A competent professional with Post Graduation In Commerce and over 14 years of experience in Accounts Payable,
Telecom billing and MIS/ Documentation.
 Ability to deliver high productivity with quality adherence and least time involved..
 Abilities in using various functions and links for extracting data required for valuation from various files; good
knowledge of Ms Excel and Ms Access
 Excellent interpersonal, communication and analytical skills.
 Currently working as a freelancer. Working on data entry, and other online projects.

Employment Scan
Mar 2014 to Till Date Freelancer

Worked as a Freelancer for following Projects:

 On Call Systems (USA): Working on Online Court Cases search work for Riverside Court Cases and San Fransico
Court Cases from Jul 2015 to Jan 2018
 Strategic Publication Group(USA): Worked on Author analysis work from March 2014 to Apr 2016
 Worked on Restaurants and Food business invoice processing work (Software Restaurant365, Quickbooks)
 Worked on other short term projects which included
1. Online Data Entry (Real Estate Listing, Product Listing, Invoice Entry etc)
2. Offline Data Entry (Data entry in excel, and word)
3. Web research. (Leads Search, Contact research from google and business websites, Data search and entry,
Yelp data search and entry, Yellow page scrapping work)
4. Photo Editing: Editing photos as per instructions for the client in online application.
5. Article Writing: Written articles for blog and websites.
6. Email Marketing.

Jul 2008 to Feb 2014 Tata Communication Ltd & Tata Teleservices Ltd Billing Assurance Executive

Key Deliverables:
As an interface between the company and customer, my key responsibilities were:

 Generate timely and accurate bills for customers via systems, such as Metasolv (M6) and Geneva
 Responsible for getting maximum customer satisfaction
 Invoice generation for data billing of services like NPLC, ILL, VPN, IDC, IPLC etc
 Invoice generation for CDR billing of services like VOIP, INSTACC, CIT, GIPVC etc
 To handle escalations and disputes raised by Customers
 Handling recurring billing activity ensuring 100% GA within timeline and ensuring the dispatch for the same
 Handling Audit Queries/requirements
 MIS preparing and presentation.
 Interaction with billing operation, OFG, Sales, Product and IT O&M and development team related to billing process
and system development.
 Handling ADHOC request related to billing and projects.
 Ensuring 100% accurate billing with proper checks and balances

As part Billing Quality team, I was also responsible for:

 % validation of the production invoice based on supporting documents and ensuring error free billing.
 Designing action point and process for the repetitive errors and training the team on the same.
 Involved in Process designing for existing product and ensuring that same is followed.
 Handling Audit requirement ensuring no open issue.
 Analyse data dump and generate Exception Reports for management review
 Interlocking with Billing Ops team for system health assessment and also taking RCA for the exceptions
 Analyse the exceptions and categorize the same into Process fix and System fix; also recommending process
improvements to ensure no redundant exceptions

As part Billing Assurance team, I was also responsible for:

 Extracting Data from various FTP’s and system and preparing comprehensive reports for Management using various
tools such as Ms Excel and Ms Access
 Been involved in process automation using Ms Access for various process wherein saved the TAT required for the
process.
 Preparation and Analysis of different reports such as Revenue reports, Credit Report, Unbilled Report, Sales
Register
 Preparing Circuit Reconciliation reports and other ad-hoc reports as required by the process
 Preparing Monthly presentations for the team.

April 2005 to Jul 2008 WNS Global Services, Pune Sr. Customer Service Associate

Key Deliverables:
 Processing of different types of invoices like Purchases Orders, Non Purchase orders, Debit Note, Credit Note
invoices.
 Co-coordinating with client for new vendor creation and updating.
 Critical Vendor invoice Processing.
 Quality checking of the processed documents.
 Analysis of problematic invoices and taking rectification measures.
 Allocation of work and responsibilities to team members.
 Provided training to the new entrants and inter team.
 Facilitated the team with all kinds of updates related to the process.

Significant Highlights
 Involved in effectively transitioning the process from UK.
 Worked in knowledge transfer process and setting up the team.
 Made Detailed Procedure Manual (DPM) for the easy transition of work including Flow charts.
 Suggested process improvement steps within the process.
 Successfully and consistently met all client SLA’s.
 Provided resolutions to the client queries in a quick (TAT) turn around time.
 Have been involved in process automation.
 Received Leadership Award
 Received Xtra Mile Award ( Certificate of Excellence )
 Received Performance Excellence Award for Quality work

Academic & Professional Credentials

M Com Pune University 2005
B Com MUCC, Pune 2003

Training Courses Attended in WNS

 Effective Communication Skills

 Presentation Skills
 Excel Learning
 IT Skills
 Familiar with SAP, Metasolve, Liferay, Geneva and MS Excel and MS Access.

Personal Dossier
Date of Birth 31 July 1982
st

Languages Known English, Hindi and Marathi

Marital Status Married