AHMAD SETIAGI

MKI 1 BLOCK B NUMBER : 15 BATU AJI, BATAM · 0877- 7984-9758

setiagi.as@gmail.com · www.linkedin.com/in/asetiagi

PERSONAL INFORMATION

 DATE OF BIRTH : 24 APRIL 1994

 RELIGION : MOESLEM
 NATIONALITY : INDONESIA
 CIVIL STATUS : SINGLE
 HEIGHT : 177 CM
 WEIGHT : 78 KG

Capable of acting in multiple capacities to promote efficient and high - quality operation. Diplomatic and
engaging professional able to handle request with friendly and acknowledgeable support, with a associate
degree in Hotel Management, and with several years of hospitality work experience. Aspire to work well
in a team or individually to create costumers satisfaction and meet company expectations. My strengths
work be positive communications and intepersonal skills.

EXPERIENCE
31 DEC – 30 MRCH 2020 TO PRESENT
ACTING DUTY MANAGER
MONTIGO RESORTS NONGSA , BATAM
 Responsible as shift leader and decision maker for daily operational.
 Responsible as room controler for monthly project room maintenance.
 Report to management for daily operational summary (in-house,expected arrival,today
departure), pick up reservation for next three month , and bussines on the hand.
 Prepare monthly project for front office report to FOM
 Coordinate with others department regarding daily operational needs.
 Chek and authorized daily registration card before running system.
 Providing personalize service for VIP and VVIP guest during their stay until check out.
 Presented Leadership meeting to the management.
 Providing quality costumers service and mentoring new employees to involves daily task
list.
 Assisting management in training and developing costumers service representative.
 Provide monthly task delegation to Guest Service Assistant. Responsible as a room
controler upon check in time and following up day due out Guests.
 Handling guests credit/debit card issue including following up refund process. Check ,
record and authorize chasier clousure.
 Handling costumers complaints and questions and handling VIP Costumers also
responsible to handling group check in and check out.
 Leadership monitoring.
  Responsible for night audit report and competitor including check,record, and authorized
daily basis data for running system (change date).

08 AUG 2019 TO PRESENT

FRONT OFFICE SUPERVISOR (FOS)
MONTIGO RESORTS NONGSA , BATAM
 Providing quality costumers service and mentoring new employees to involves daily task
list.
 Assisting management in training and developing costumers service representative.
 Provide monthly task delegation to Guest Service Assistant. Responsible as a room
controler upon check in time and following up day due out Guests.
 Handling guests credit/debit card issue including following up refund process. Check ,
record and authorize chasier clousure.
 Handling costumers complaints and questions and handling VIP Costumers also
responsible to handling group check in and check out.
 Leadership monitoring.
 Responsible for night audit report and competitor including check,record, and authorized
daily basis data for running system (change date).

15 FEB 2018 – 08 AUG 2019

SENIOR GUEST SERVICE ASSISTANT (SR.GSA)
MONTIGO RESORTS NONGSA , BATAM
 Providing quality costumers service and mentoring new employess to involves daily task
list.
 Maintains seamles interaction with guests in order to facilitate guest recognations, obtain
preferences, anticipate guests needs and proactively action all their requests.
 Maintains a full and comprehensive knowladge of the product and service availabe in the
resorts and the local area.
 Coordinate with all department for all guest requests and services and track of all work
order and liase with related department for action.
 Carries out guests check in and guests check out and other administrative task as per the
standartd.
 Monitoring front office monthly inventory and responsible for maintnance and
cleanliness of the pantry.

JUL 2017 – JAN 2018

GUEST SERVICE ASSISTANT
HARRIS SENTUL CITY , BOGOR
 Carries out guests check in and guests check out and other administrative task as per the
standartd.
 Check log book and follow up today front office traces. Check preparation stationary for
today and next operation.
 Hand over housebank from previous shift.
 Creating reservation for last minute bookings and walk in guests.
 Upselling the product to all in—house guests and outsiders.
 Fullfil guest requests and inquiries. Incharge as night reception and responsible for night
audit report and competitor also running system.

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 AUG 2015 – JUN 2017
GUEST SERVICE ASSISTANT
HOTEL SALAK THE HERITAGE, BOGOR
 Carries out guests check in and guests check out and other administrative task as per the
standartd. Check log book and follow up today front office traces.
 Check preparation stationary for today and next operation.
 Hand over housebank from previous shift. Creating reservation for last minute bookings
and walk in guests.
 Upselling the product to all in—house guests and outsiders. Fullfil guest requests and
inquiries.
 Incharge as night reception and responsible for night audit report and competitor also
running system.

MAY 2013 – MAY 2014

GUEST SERVICE ASSISTANT
GOODWAY HOTEL , BATAM
 Carries out guests check in and guests check out and other administrative task as per the
standartd.
 Check log book and follow up today front office traces.
 Check preparation stationary for today and next operation.Hand over housebank from
previous shift.
 Creating reservation for last minute bookings and walk in guests. Upselling the product to
all in—house guests and outsiders. Fullfil guest requests and inquiries.
 Incharge as night reception and responsible for night audit report and competitor also
running system.

EDUCATION
NOVEMBER 2016
ASSOCIATE DEGREE OF HOTEL MANAGEMENT , BOGOR HOTEL INSTITUTE
 Relevant Coursework: On the job Training as GSA in Montigo Reorts Nongsa Batam

DECEMBER 2012
VOCATIONAL HIGH SCHOOL HOTEL INDUSTRY PROGRAM , SMK N 2 BATAM
 Relevant Coursework: On the job Training as Roomboy in Harris Waterfront Batam

SKILLS & ADDITIONAL INFORMATION

 Conflict Management  Proficient in Hotel System OPERA
 Upselling  Proficient in Hotel System VHP
 Public Speaking  Proficient in Hotel System Hotelsoft
ACTIVITIES & INTERESTS
 Stand up comedy  Football
 Swimming  Culinary

REFERENCES

 Mr. Asep Kuswari

Asst. Front Office Manager – Pullman
Jakarta Indonesia Thamrin CBD
Phone : +62 823 – 8279 – 7401

 Mr. Ade Kurniawan

Front Office Manager – Best Western
Batam
Phone : +62 819 – 9138 – 0555
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 AHMAD SETIAGI

Public Speaking: Merdeka dalam Bicara

Pandji Pragiwaksono
05 Sep 2020

CERT-0C7FFD2C