RAVI MUSKUDI

D U T Y M A N A G E R

PROFILE INFO
Motivated Duty Manager with a natural talent for

+91 9848245132 setting high customer service standards while

H.No. 3-122, Sankaraguptham,
handling staffing and scheduling requirements, with
Malikipuram Mondal, East

Godavari District, Andhra over 5 years of experience in front office operations.

Pradesh, 533250
Always willing to learn and apply new skills as
rockyravi.rj@gmail.com
necessary. Extremely articulate, observant and

https://www.linkedin.com/in/ responsive in the execution of assigned duties

ravi-muskudi-587699179

PROFESSIONAL HISTORY
FRONT OFFICE DUTY MANAGER FRONT OFFICE TEAM LEADER
IBIS BENGALURU CITY CENTRE| OCTOBER 2021 - PRESENT
THE PARK HOTEL, HYDERABAD | APRIL 2019 - DECEMBER

Ensure that guests have a smooth running stay at the hotel. 2019

Ensures the department meets its quantitative and qualitative

Prepares and checks for VIP’s arrival and escorts
targets
guests to rooms.
Develops employees’ motivation and team spirit by creating a

good working atmosphere Allocate rooms to expected arrivals after

Completing the night auditing procedures with accuracy and checking the guest’s preferences and special

attention to detail. requests.

Handling the mails and guest queries
Resolve customer issues, complaints, problems in
Approves and sign for Allowances, Paid outs etc., as required
a quick, efficient manner to maintain a high level
by Front Office Cashier.
of customer satisfaction and quality service.
Managing group bookings for conferencing, the restaurant and

accommodation. FRONT OFFICE SUPERVISOR

Preparing Monthly Training sheets, training actualization and
LEMON TREE HOTEL, HYDERABAD | APRIL 2018- MARCH 2019
conducting the

departmental trainings on daily basis according to the training Perform all check-in and check-out tasks.

plan. Supervise daily shift process ensuring all team members

adhere to standard operating procedures.

FRONT OFFICE TEAM LEADER Responds to telephone and in-person inquiries regarding

reservations, hotel information and guest concerns.

IBIS BENGALURU CITY CENTRE | DECEMBER 2019 -

SEPTEMBER 2021 FRONT OFFICE ASSOCIATE

LEMON TREE HOTEL, HYDERABAD | FEBRUARY 2017- APRIL 2018
Receive guests in a professional and friendly

manner, satisfying guest expectations from arrival Provide information about our hotel, available rooms, rates and

amenities.
through to departure.
Upsell additional facilities and services, when appropriate.
Maintain an awareness of rate levels to be sold
Inform customers about payment methods and verify their
on a daily basis and the occupancy levels.
credit card data.
Verify all cashier closures of Front Desk Agents on

shift end for billing and attachment accuracy.

INDUSTRIAL TRAINING
JAYPEE PALACE AGRA | NOVEMBER 2016
 EDUCATIONAL HISTORY
PRIYA INSTITUTE OF HOTEL AFDT JUNIOUR COLLEGE,
MANAGEMENT, KAKINADA MALIKIPURAM
DIPLOMA IN HOTEL MANAGEMENT : INTERMEDIATE IN COMMERCE :
2015-2016 2010-2012

MVN JS & RVR DEGREE Z P HIGH SCHOOL,

COLLEGE, MALIKIPURAM PADAMATIPALEM
BACHELOR OF COMMERCE :2012-2015 SSC : 2010

LANGUAGES HONORS
ENGLISH DUTY MANAGER OF THE MONTH
(IBIS HOTEL FEBRUARY 2022)
HINDI
TELUGU TEAM LEADER OF THE MONTH
(IBIS HOTEL SEPTEMBER 2021)

SKILLS TEAM LEADER OF THE MONTH

(IBIS HOTEL NOVEMBER 2020)
OPERA, PMS (FRONT OFFICE)
PROTEL, PMS (FRONT OFFICE) TEAM LEADER OF THE MONTH
MOTH END REPORTS (IBIS HOTEL APRIL 2020)
NIGHT AUDIT REPORTS
YOU ARE A HEARTIST
MAILS HANDLING (IBIS HOTEL 2020)
MS OFFICE
BILLINGS, CASHIERING, 3 TIMES ROCK STAR OF THE
DEPARTMENT
PAYMENTS. (LEMON TREE HOTEL 2017-2019)
CUSTOMER RELATION
EMPLOYEE OF THE MONTH
(LEMON TREE HOTEL 2018)

I HEREBY DECLARE THAT ALL THE INFORMATION MENTIONED ABOVE IS TRUE TO THE
BEST OF MY KNOWLEDGE.

RAVI MUSKUDI