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    Faisal al-Zadjali has experience as a guest service executive and receptionist with expertise in customer service and sales. He is currently working as a guest service executive at Jumeirah Muscat Bay where he handles front desk operations and offers tours to guests. Previously he had an internship as a receptionist and in a call center at Ritz-Carlton Muscat. He has a Bachelor's degree in Tourism and Hospitality Management from Oman Tourism College.

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    Faisal al-Zadjali has experience as a guest service executive and receptionist with expertise in customer service and sales. He is currently working as a guest service executive at Jumeirah Muscat Bay where he handles front desk operations and offers tours to guests. Previously he had an internship as a receptionist and in a call center at Ritz-Carlton Muscat. He has a Bachelor's degree in Tourism and Hospitality Management from Oman Tourism College.

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    2 views1 page

    Resume Sample

    Uploaded by

    jeffreymarso
    Faisal al-Zadjali has experience as a guest service executive and receptionist with expertise in customer service and sales. He is currently working as a guest service executive at Jumeirah Muscat Bay where he handles front desk operations and offers tours to guests. Previously he had an internship as a receptionist and in a call center at Ritz-Carlton Muscat. He has a Bachelor's degree in Tourism and Hospitality Management from Oman Tourism College.

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    FAISAL AL-ZADJALI

    PROFILE
    Guest service executive with expertise in maintaining a correct

    +96895884610 procedure in tasks and driven in accomplishing goals to attain the vision
    of the organization. Very fond with interacting with customers and
    Faisal.zadjali.96@gmail.com
    bringing business to awareness as well as selling products and bringing

    Bawshar, Muscat revenue to the organization. Thorough knowledge in sales and


    marketing procedures and handling B2B and B2C clients as well as the
    marketing principles and strategies.

    EXPERIENCE
    GUEST SERVICE EXECUTIVE
    SOFT SKILLS Jumeirah Muscat Bay
    Dec,
    Dec, 2021
    2021- - Nov, 2022
    Present
    Team worker Extensive training in checking in and checking out guests.
    Quick Learner Training in OPERA Cloud, HotSOS, VICAS.

    Strong decision-making skills Handled operations in front desk of the hotel as well as groups.
    Offered Show-arounds around the property for guests and
    Innovative
    business clients to endorse the hotel’s facilities and accolades.
    Critical thinker in complex problem
    Hotel receptionist procedures with alongside exceeding guests’
    Handling conflict situations
    expectations and deliver delightful experiences.
    Project Management Tools
    Highly skilled in sales and marketing INTERNSHIP: RECEPTIONIST/CALL CENTER
    duties and responsibilities. Ritz- Carlton, Muscat
    Jan, 2016
    Jan 2016 - Feb,
    - Feb 20162016

    IT SKILLS
    OPERA Cloud
    EDUCATION
    HotSOS
    VICAS BACHELOR OF SCIENCE: TOURISM AND HOSPITALITY
    MANAGEMENT
    Oman Tourism College

    LANGUAGES 2015 --2020


    2015 2020

    English: Fluent
    Arabic: Fluent

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