+212 

616 722 3637
Zaineb SBATA JAMILA 5, RUE 28,
N°72, CASABLANCA, Maroc.
Elharrouchi elharrouchizaineb201@gmail.com

Customer Care & Services

I am a committed, friendly and hardworking Customer Service Advisor with a passion for providing excellent customer
service at all times. In my last role, I have resolved uncountable issues, always having the needs of the customers and
the reputation of the organization at heart. I have dealt with customer inquiries and complaints face-to-face and via
emails. The eight months i had as an experience within the well-known fabulous Offshoring; Horizon MAJOREL, where
I mend and even put my skills into services for the first time in a profesional career, helped me to mend my excellent
customer service along with the Soft and communication skills, combined with my relevant work experiences, make
me a real asset to any Company that I work for. Furthermore, I am a mature, positive who seeks perfection, that’s
why i always strive to achieve the highest standard possible, at any given task. In my previous job within the
COMPÉTENCES ET LANGUES
Offshoring, I never missed the monthly and the weekly bonuses for exceeding my targets.
 Insightful.  Team player. Softwares: Excel, Word,
 Maintenance & Repair  Innovative PowerPoint, Outlook,
 Complex problem solver  Service-focused
Photoshop, Illustrator,
 Attentive listener.  Flexible.
 Soft skill Mastering.  Friendly and outgoin Wordpress.
 Effective communication.  Well organised.


English Arabic French

EDUCATION

09/2015 To 07/2020
FLSH Ben Msik, Casablanca. Associate’s degree in English
department within the University of Hassan the second in
literature and human science.

09/2020 To 07/2021
Pursuing my English studies as a specialist in Linguistics

07/2015
Graduated from High school named in Casablanca, as a
Bachelor of general Economy, with Mark “Fair”.

EXPERIENCES
03/2018 To 10/2018
As a field
Since julysales representative,
2020 I was the link between the company and the clients. Furthermore, the industry of the
company
I have been working at the same field and
was dedicated to the export as athe
saleimport of high Tech,
representative, which
tackling makes
the sameme dealing, which
objectives, and before
helpsthat convincing
me to mend
amy company not only a client, so its more like BtoB than BtoC, that I manage to handle after a short time of my
soft and hard skills that obtained from the industry and my educational path. But this time, it is still taking place in
integration.
the present,Certainly,
under theI lead
helped to increase
of the the capital
well known of the
company, company,
AXIATEK thus, i benefit from numerous challenges and
SARL.
bonuses.
10/2018 To 06/2019
04/2017 To 03/2018
Phone Advisor, Within the respectful company Majorel, Casablanca, i had the pleasure to learn about CRM let
During this period I worked as commercial animator for the benefit of the wild known Company MARJANE, as an
along with Back office in English, after I implemented for the first time my soft skills along with the hard ones that i
animator, involves pitching and being proactive in selling your ideas and work to prospective customers and
gained from the university.
clients. Precisely, i was in charge of working creatively to produce original and aesthetically pleasing designs and
solutions,²also presenting designs to customers for evaluation , moreover, i was promoting and running the
business, finally, liaising and working effectively with other design and production staff. All of the previous
elements certainly helped in increasing the income of the Company.
INTERESTS
 Travelling & Tripping
 Sport & Game: Swimming, Basket-ball, Chess.
 Reading : the three musketeers, the possessive, Vampire Diaries ….
 .Watching Documents much more than movies, such as How to become a tyrant, History 101, Explained…

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