Usama Nasir Abbasi

Customer Services & Sales Representative

I want to excel with hard work, perseverance and dedication. I want a

highlyvrewarding career where I can use my skills and knowledge for
organizational and personal growth. I am seeking a company where I can use
my experience and education to help the company meet and surpass its goals.

Contact Work Experience

+971 54 456 0790 Aug-2023 - CURRENT Dubai, United Arab Emirates

+971 56 286 9880
usamanasirabbasi@gmail.com
linkedin.com/in/usamanasirabbasi
Address
Apt 1001, B63, Al Makhtoom Rd, Deira
Dubai, United Arab Emirates
Education
Relationship Officer Amafh Commercial Broker LLC
As a Relationship Officer, I excel in promoting and selling Dubai Islamic
Bank Personal Finance, I excel in acquiring new clients, conducting
comprehensive case checks, and submitting accurate documentation to
the bank. I am known for proactive follow-up with customers, ensuring
a seamless and customer-centric experience throughout the process.
Feb-2022 - Aug-2023 Islamabad, Pakistan
Team Leader Neptone BPO

2020 Islamabad, Pakistan

As a Team Leader in an American Call Center, I excelled in team
handling, monitoring, target achievement, and overseeing the
Higher Secondary School Certificate
verification and submission of data to clients. I demonstrated leadership
Islamabad Model Postgraduate College
skills with a focus on driving team success, ensuring adherence to
targets, and maintaining high-quality standards in data management for
Expertise optimal client satisfaction. I am Proficient in utilizing CRM tools and
managing operations with VICI Dialer.
Client Relationship Managment(CRM)
Tele Calling Jan-2021 - Feb-2022 Rawalpindi, Pakistan
Lead Generation Appoiment Setting
Customer Services & Sales Representative Empaxco Solutions
Lead Closing and Sales Techniques
Verification Process As a Customer Services & Sales Representative in an American Call
Microsoft Office
Center, I specialized in tele-calling, lead closing, and verification. I have
a proven track record of successfully converting leads into sales
through effective communication and adept verification processes. I
Languages was dedicated to delivering exceptional customer service and achieving
sales targets in a dynamic call center environment.
English
Urdu Jul-2020 - Jan-2021 Rawalpindi, Pakistan
Hindi
Customer Services & Sales Representative Transonic BPO
As a Customer Services & Sales Representative in an American Call
Center, I excel in tele-calling, lead generation, and appointment setting.
I have a proven track record of delivering exceptional customer service
and driving sales through effective communication and relationship-
building. I am proficient in utilizing advanced CRM tools to streamline
processes and enhance productivity.