eOM

Sr. No. Topic 1 Overview of Lubes Business & eoM Area (EM) Sub Area(EM)

2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17

Introduction to CRM Application

application from business perspective Introoduction to eOM Functionality Overview Master data (STRIPES VS, eOM) eoM internet sales application

product promotion eOM reporting application Organizational Model Business Partner Overview of End2End eoM system landscape Products/Product hierarcy Marketing attribute/attribute set type catalogs Acknowledgement email/order confirmation email overview of all eOM interfaces customizing table/tcode

CRM (eOM) CRM (eOM) CRM (eOM) CRM (eOM) CRM (eOM) CRM (eOM) CRM (eOM) CRM (eOM) CRM (eOM) CRM (eOM) CRM (eOM) CRM (eOM) CRM (eOM) CRM (eOM) CRM (eOM) CRM (eOM) CRM (eOM)

Participants Area (IBM) CP/NCP IBM EM

CRM CRM CRM CRM CRM CRM CRM CRM CRM CRM CRM CRM CRM CRM CRM CRM CRM

NCP NCP NCP NCP NCP NCP NCP NCP NCP NCP NCP NCP NCP NCP NCP NCP NCP

Sunil Kumar VR Sunil Kumar VR Sunil Kumar VR Sunil Kumar VR Sunil Kumar VR Sunil Kumar VR Sunil Kumar VR Sunil Kumar VR Sunil Kumar VR Sunil Kumar VR Sunil Kumar VR Sunil Kumar VR Sunil Kumar VR Sunil Kumar VR Sunil Kumar VR Sunil Kumar VR Sunil Kumar VR

Teerawat Arunosrisakul Teerawat Arunosrisakul Teerawat Arunosrisakul Teerawat Arunosrisakul Teerawat Arunosrisakul Teerawat Arunosrisakul Teerawat Arunosrisakul Teerawat Arunosrisakul Teerawat Arunosrisakul Teerawat Arunosrisakul Teerawat Arunosrisakul Teerawat Arunosrisakul Teerawat Arunosrisakul Teerawat Arunosrisakul Teerawat Arunosrisakul Teerawat Arunosrisakul Teerawat Arunosrisakul

Duration 1 hr 1 hr 1 hr 1 hr 1 hr 1 hr 1 hr 1 hr 1 hr 1 hr 1 hr 1 hr 1 hr 1 hr 1 hr 1 hr 1 hr

Date

Time

18.06.2012 18.06.2012 18.06.2012 18.06.2012 18.06.2012 18.06.2012 18.06.2012 18.06.2012 19.06.2012 19.06.2012 19.06.2012 19.06.2012 19.06.2012 19.06.2012 19.06.2012 19.06.2012 19.06.2012

Room/ Conferenct number

Remark

CP

FM, GMB

NCP Chemicals Lubes Aviation